Care Homes Owned by Affinity Care Homes

We're truly sorry to hear of your disappointment and recognize how emotionally difficult this transition has been. We understand your concerns about your mother's relocation, especially given your close bond and daily visits. The decision was made with great care, in consultation with family and clinical professionals, and focused on her evolving needs and wellbeing. While we wish we could have continued caring for her, specialist support was necessary to ensure her safety and quality of life. We respectfully refute the claim that Woodview provided "disgusting" care. Our team consistently delivered compassionate, professional support, with clear documentation to reflect this. We empathize with the emotional toll of such changes, but misrepresenting our service undermines the dedication of our staff. We miss her presence-and yours-and hope she thrives in her new home. We send our warmest wishes for her continued comfort and happiness.

Thank you so much for sharing such a heartfelt and thoughtful reflection. It's truly moving to hear how well your Mam is being cared for at Ashville, and how deeply the staff's compassion and dedication have impacted your family. Thank you for taking the time to share your experience. Feedback like yours not only uplifts the team but also offers comfort and confidence to other families considering Ashville for their loved ones. Once again thank you so much for the positive feedback.

Hi Thank you for your kind review on the home. It is our pleasure to ensure that everyone who lives at Ashville is looked after with care and compassion. The home strives to ensure that everyone is treated as a member of the family whether they live here or are visiting. It is good to here that all staff are professional in their interactions and that he home is warm ad comfortable.

Thank you so much for sharing your experience-it truly warmed our hearts. We're delighted that your visit was so positive. It's wonderful to hear that the atmosphere felt so bright and modern, and that the team made you feel welcome from the very first moment. The thoughtful design, cleanliness, and attention to detail are all things we strive for, and your kind words reflect exactly what we hope visitors and residents alike will experience.

Thank you so much for your incredibly kind and heartfelt words. We are truly honoured to have the privilege of caring for your mum, and it means the world to us that you've taken the time to share your experience.At Ashville, we believe that every individual deserves to be treated with dignity, compassion, and respect-especially during the most vulnerable stages of life. Your mum's comfort and happiness are at the heart of everything we do.The mention of the new comfort doll, the personalised attention to her dietary preferences, and the joy she finds in our activities are all reflections of the dedication our staff bring to their roles each day. We're proud to have a team that treats residents like family.Your feedback not only uplifts our team but also reinforces our commitment to delivering exceptional dementia care. We're here for your mum and your family every step of the way.

Thank you for taking the time to share your feedback. We truly appreciate your kind words about our nurse, the office team, and our activities coordinator. It's heartening to know that their professionalism, warmth, and dedication have made a positive impact on your family's experience. We will ensure your appreciation is passed on to them-they are indeed valued members of our team.We are equally grateful for your honesty regarding the areas where you feel improvement is needed. Your observations about staff attentiveness and response times are deeply concerning, and we take them very seriously.With the arrival of our new manager, we are actively reviewing roles, responsibilities, and expectations to ensure that every team member is aligned with our values and commitment to excellence. Your family member's wellbeing is our utmost priority

Thank you so much, we appreciate your time taken to write this and we will share with the team!

Thank you for your valuable feedback, we deeply appreciate it and it shall be passed on to the team.

Thank you very much for taking the time to share your feedback following your unannounced visit. We're truly pleased to hear that you found the environment clean and welcoming, and that our team demonstrated kindness, professionalism, and care in their interactions with both your father and yourself. Maintaining a consistently high standard of cleanliness, dignity, and person-centred support is at the heart of what we do, and your kind words are greatly appreciated by the entire team.

Thank you for sharing such a heartfelt review of Ashville Care Home. We are truly grateful for your kind words and are delighted to hear that your mother has been happy and content during her time with us. Providing warm, comfortable surroundings and exceptional medical care is at the heart of everything we do.It is especially rewarding to know that our entire team, from management to housekeeping, has contributed to creating a welcoming and supportive environment. We deeply value their dedication and commitment to ensuring the highest standards of care for our residents.Your gratitude means the world to us, and we will be sure to share your wonderful feedback with the team. Thank you for trusting us with your mother's care-we remain committed to providing the best possible experience for her.

Thank you so much for this lovely review. I will pass your thank you on to the team. It was our utmost pleasure to care for her.

Thank you for your kind words. We'll be sure to pass your feedback along to the staff-they'll be thrilled to hear how much their care and hard work has meant to your mum. It's great to know she's happy at Woodview, and we truly appreciate your trust in us.

Thank you for you feedback, we are currently working to improve the home 's dcor etc, we have an improvement plan in place. our menu's are on the board upstairs with a typed version and had written daily on the white board and downstairs is the same, we have picture menu's already in place, we put pictures on the white board upstairs of the food for that day for our dementia unit. we have already had significant improvements made to the home over the past year and will continue to do so

Thank you for your review, this means a lot to us as a team, we will always go above and beyond to ensure our residents and family are happy.