Woodview Care Home

Recent introduction of a structured regular entertainments program, instead of random visits is appreciated although anything like this needs input from the residents relatives to succeed long-term.

I am a Section 12 approved GP visiting at the request of a family member to undertake a Mental Capacity Assessment. I was impressed with the orderliness of the establishment and, in particular, with the Unit Lead (Zoe) for her knowledge of the patient.

My mother is in this care home and is waiting to be moved to another home, Woodview care home is a disgrace her care over the last few months has been nothing short of disgusting, we have complained to the cpc who are finally taking some action against this home, recently when travelling to see my mother we found a resident walking in the village about a mile away who had walked out without anyone noticing, do not trust this home with your loved ones.

The care home has a good selection of activities going on each day either as a group or activities done on a one to one basis. My mum is happy at Woodview.

We cannot praise the staff enough.

Kind and caring staff, always able to smile and show empathy even under pressure. The team are a variety of ages and characters that collectively work harmoniously together to provide a safe and worry-free home for the residents. The care home is warm, clean and comfortable. Nursing level is great. Kindness is forthcoming from all staff members. Nowhere is perfect but we feel comfortable that our choice of care home was definitely correct for us, having visited and tried numerous others locally.

Since my partner arrived at the home the staff have been polite, courteous and professional in looking after my partner. I feel it is necessary to mention that the duties of care, which the staff are obligated to fulfil, are carried out with a sense of pride and affection towards the residents that make their stay not only a comfortable one, but also provides a safe and secure environment where residents can relax and enjoy a friendly atmosphere. A carer's job role can be a stressful one where not enough credit is given to those who deserve it, especially when taking into consideration the long hours and dedication needed to fulfil the required duties of their positions. They do a wonderful job and should be proud of themselves for making a positive difference in the lives of those they serve.

My sister required palliative care during the last few months of her life, I was led to believe this care home was good and provided good care. This was far from the truth. The home was very poor in every way from certain staff members and above meaning home manager. My sister was dying and received the worst treatment. She was given food she couldn't eat and always on my visits was covered in food I had to ask for her bed to be changed as she was lying in food. At times we asked for her to receive help going to the toilet which was ignored. Then she was unable to move out of bed at all. As my sister got worse we asked for medication which she was denied and I was told she only needed paracetamol she wasn't in any pain! We saw how much pain my sister was in and on many occasions she asked me to take her out of this awful place. I would not use this care home it is disgusting and not fit for purpose and I can't believe CQC are letting this home stay open!

Woodview Care Home, on the whole, I have found to be very caring indeed. Sometimes necessary actions seem to be slightly in array but of no significant consequence. If situations have arisen they have been dealt with promptly and efficiently. Only sometimes maybe a few more exterior diversions, e.g. musical entertainment. Sky provision would also be good but I admit my mother is in the minority of residents who would be interested in sport.

My dad was a temporary resident but now would like to be permanent, and this change of mind is due to the loving care he receives at Woodview. All the staff are very friendly and kind towards my dad and any visitors. They have allowed my dad to do things at his own pace, and he has come on leaps and bounds. The staff are happy to answer any questions, and when I ring, they always take the phone to him. The activities are amazing and offered daily, and residents have a choice in which they would like to participate. It's wonderful.

Mum came into Woodview Care Home for respite after falling at home. The welcome was very warm, the room was light and airy with large patio doors. Everywhere is clean and tidy. Day staff are very attentive but night staff delayed the bedtime routine until nearly midnight - not ideal for a tired resident. Next day medication error. Six weeks on, the only complaint is the wait times for commode. Most of the staff are excellent.

Mum has been at Woodview for eight years now and has generally been looked after very well indeed. At the beginning of the month, she sustained an injury to her left lower leg and on examination, my sister found a few more bruises. The leg skin flap was healing nicely but at the next visit, it was covered and was not looking so good. It is now healing nicely. Mum is happy at the home.

Lovely home, fantastic staff.

I have always found the staff very caring and considerate. I do think it would be beneficial to staff and residents to have a phone line for resident use only.

Excellent care services and nursing services.

On two visits I've had to ask for a clean glass for my mother. Things like this should be automatic.

One improvement I would be happy to see is an extra phone line, especially on the weekend when I have had to finish my call as the phone was needed to call 999.

No complaints at all. They look after patients very well. always clean. The staff is always friendly and knowledgeable. Kind on the telephone. Exceptional under very difficult circumstances.

I found the staff caring, polite, professional and helpful at all times. Contact with Woodview is good and I am kept informed of all relevant matters.

My daughter moved to Greenwood (Woodview) at the beginning of March during Covid lockdown. So far we have found all staff to be kind and caring, very friendly and welcoming. My daughter seems contented, happy she always looks clean and well cared for at each of my visits. All the staff do an excellent job and should be commended for their hard work.