The Vale Care Centre provides high quality residential and nursing packages to suit many personal healthcare needs, over a long or short-term period.
Registered for up to forty service users, The Vale benefits from dedicated professionals who feel strongly about protecting the physical, mental and emotional health needs of residents in every way possible.
Like all Four Seasons homes, The Vale maintains a programme of activities and numerous social events that make it an excellent place for a satisfying day-to-day lifestyle without compromising on care efficiency.
Group: Four Seasons Health Care
Person in charge: Emma Hall (Home Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Spina Bifida & Hydrocephalus • Stroke
Single Rooms: 34
Shared Rooms: 3
Rooms with ensuite WC: 13
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Vale Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.4 (maximum of 10) for The Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for The Vale Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.613 for The Vale Care Home is calculated as follows: ( (54 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 80 Ratings = 4.613
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.75 Points relating to the number of positive Reviews for The Vale Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250 , then divided by 2 = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Vale Care Home has a Review Score of 6.4 (6.363) from 7 Reviews
Review submitted from a Postal Card by Pauline W (Sister of Resident) on Thursday 18 August 2016. Relates to July 2016.
Much improved with this Manager. My sister is getting out more and activities are much better.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Cheryl B (Daughter of Resident) on Thursday 18 August 2016. Relates to August 2016.
Staff are very good especially the new activities co-ordinator. The home itself has really improved had a makeover. Mum is much more settled now.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Yvonne P (Daughter of Resident) on Wednesday 30 March 2016. Relates to March 2016.
The manager makes himself known to residents and this is well received by them. Information about my mother's well-being is always communicated as soon as I arrive. This shows that they are observant and they care. Rooms/communal areas are kept clean. Personal clothing and bedding are also kept clean and fresh. The dining arrangements are flexible to suit residents needs which can vary. Unfortunately The Vale has had difficulty recruiting an Events Co-ordinator over several months so I cannot review this element. Perhaps this reflects the fact that the post is part time and has a requirement to drive the mini bus limiting the number of candidates.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Peggy N (Cousin of Resident) on Tuesday 22 March 2016. Relates to March 2016.
Helpful and listen to concerns.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Gina K (Daughter of Resident) on Tuesday 22 March 2016. Relates to March 2016.
I love the care and attention my mother receives from the staff and carers here. The best home I viewed for my mum any problems the manager sorts out quickly. There are some exceptional carers (day and night) that will do anything for you without any moaning. I would recommend this home to anyone looking for a family member. The home is clean and the food is fantastic.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Review submitted from a Postal Card by Pam M (Cousin of Resident) on Tuesday 22 March 2016. Relates to March 2016.
Always find the staff helpful, will listen to any concerns, nothing is too much trouble for them. Very kind to residents. The home is very clean, and stayed to have meals with our cousin and find them very delicious.
How likely would you be to recommend The Vale Care Home? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Review submitted from a Postal Card by D H (Brother-in-law of Resident) on Tuesday 5 January 2016. Relates to December 2015.
An excellent facility as noted below. No complaints at all.
Suggestion: get rid of the electronic servey machine. The software is not user friendly, out of date technology and complete waste of time. People must become very frustrated with it and give up (as I did). Scrap this system.
How likely would you be to recommend The Vale Care Home? Extremely Likely
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Richard Spalding, Home Manager at The Vale Care Home responded to this review on 11 Jan 2016:
Thank you for your review - we’re pleased to read how happy you are with the service at The Vale and are delighted to see you would recommend the home. We are sorry to see your comments about our new feedback system. We are keen to provide people who use our services with as many different ways as possible to give their feedback, comments and suggestions - many people have welcomed this service as a new method to do this, but we accept that this is not necessarily for everyone. We’ve received over 30,000 pieces of feedback from residents, relatives and visiting professionals across all Four Seasons Health Care homes over the past 10 months so it is a programme we intend to continue using. It helps us to continually improve the services our residents want. We are always looking at ways to improve how the system works so I’d be keen to understand your frustrations in more detail. I will be in touch to discuss further.
There are currently no Care Home Idol entrants who have performed at The Vale Care Home