The Vale Care Home

Castle Lane, Bolsover, Chesterfield S44 6PS
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8.4 26 Reviews
  • The Vale Care Home, Chesterfield
The Vale Care Home in Bolsover, Chesterfield, provides personal care and nursing care over two floors, with communal spaces on each level.

The home can cater for people with a wide range of healthcare needs, including physical disability. There are 34 single rooms and 3 shared, of which 13 have ensuite facilities.

Residents benefit from an accessible garden and being cared for by a friendly and compassionate team, who is committed to providing the best care possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1300
  • Self-Funded Residential Dementia Care: £1265 – £1400
  • Self-Funded Nursing Care: £1265 – £1400
  • Self-Funded Nursing Dementia Care: £1380 – £1500

to be discussed

These prices are only a guideline, please contact The Vale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kris Webster (Interim Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2000

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (14)

The Vale Care Home Reviews (26)

8.4

The Vale Care Home has a Review Score of 8.4 (8.379) out of 10, based on 6 reviews in the last 2 years.
Over all time The Vale Care Home has 26 reviews.

Overall Experience
  • 16
  • 5
  • 3
  • 1
  • 1
Date Published
  • 26
  • 4
  • 5
  • 6
  • 20
Reviewer Connection to The Vale Care Home
  • 10
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Cheryl B (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good especially the new activities co-ordinator. The home itself has really improved had a makeover. Mum is much more settled now.
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Review from Yvonne P (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager makes himself known to residents and this is well received by them. Information about my mother's well-being is always communicated as soon as I arrive. This shows that they are observant and they care. Rooms/communal areas are kept clean. Personal clothing and bedding are also kept clean
and fresh. The dining arrangements are flexible to suit residents needs which can vary. Unfortunately The Vale has had difficulty recruiting an Events Co-ordinator over several months so I cannot review this element. Perhaps this reflects the fact that the post is part time and has a requirement to drive the mini bus limiting the number of candidates.
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Review from Peggy N (Cousin of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and listen to concerns.
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Review from Gina K (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the care and attention my mother receives from the staff and carers here. The best home I viewed for my mum any problems the manager sorts out quickly. There are some exceptional carers (day and night) that will do anything for you without any moaning. I would recommend this home to anyone looking
for a family member. The home is clean and the food is fantastic.
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Review from Pam M (Cousin of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff helpful, will listen to any concerns, nothing is too much trouble for them. Very kind to residents. The home is very clean, and stayed to have meals with our cousin and find them very delicious.
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Review from D H (Brother-in-law of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility as noted below. No complaints at all.
Suggestion: get rid of the electronic servey machine. The software is not user friendly, out of date technology and complete waste of time. People must become very frustrated with it and give up (as I did). Scrap this system.
Reply from Richard Spalding, Home Manager at The Vale Care Home

Thank you for your review - we’re pleased to read how happy you are with the service at The Vale and are delighted to see you would recommend the home. We are sorry to see your comments about our new feedback system. We are keen to provide people who use our services with as many different ways as possible to give their feedback, comments and suggestions - many people have welcomed this service as a new method to do this, but we accept that this is not necessarily for everyone. We’ve received over 30,000 pieces of feedback from residents, relatives and visiting professionals across all Four Seasons Health Care homes over the past 10 months so it is a programme we intend to continue using. It helps us to continually improve the services our residents want. We are always looking at ways to improve how the system works so I’d be keen to understand your frustrations in more detail. I will be in touch to discuss further.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.4 (8.379)

Overview of Review Score

The Review Score of 8.4 (8.379) out of 10 for The Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.254 for The Vale Care Home is calculated as follows: ( (37 Excellents x 5) + (17 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 71 Ratings = 4.254
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.125 Points relating to the number of positive Reviews for The Vale Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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