The Vale Care Home

Castle Lane, Bolsover, Chesterfield S44 6PS
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8.7 28 Reviews
  • The Vale Care Home, Chesterfield
The Vale Care Home is a welcoming and supportive service in Bolsover, Chesterfield, offering high-quality personal and nursing care across two thoughtfully designed floors. The home supports people with a wide range of health and mobility needs, including those living with physical disabilities, and provides an environment where comfort, dignity and individuality are prioritised every day.

Accommodation includes 37 single bedrooms, with 13 benefitting from ensuite facilities. Each floor features its own communal lounges and dining areas, creating smaller, homely spaces where residents can relax, socialise, and enjoy daily life at their own pace. The accessible garden offers a peaceful outdoor retreat, with level pathways and seating areas that encourage fresh air, gentle activity, and time spent with visitors.

The team at The Vale is known for being friendly, compassionate and attentive. Staff take time to understand each person’s preferences, routines and life story, ensuring that care is tailored, respectful and genuinely person-centred. Whether supporting with day to day living, clinical needs or meaningful activities, the team is committed to helping residents feel safe, valued and connected.

The Vale Care Home aims to create a warm community where people can maintain independence, build relationships and experience a positive sense of wellbeing.
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Care Provided by The Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1350
  • Self-Funded Nursing Care: £1265 – £1400
  • Self-Funded Nursing Dementia Care: £1365 – £1500
  • RESPITE Self-Funded Residential Care: £1150 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1350
  • RESPITE Self-Funded Nursing Care: £1265 – £1400
  • RESPITE Self-Funded Nursing Dementia Care: £1365 – £1500

Our fees cover personalised care, freshly prepared meals, housekeeping, laundry and a wide range of activities designed to support wellbeing. Additional services such as hairdressing and chiropody are offered by external professionals at a small extra cost. We’re always happy to talk through fees, funding options and what’s right for you

The price(s) shown are provided by the care home. Contact The Vale Care Home for full pricing details and T&Cs.

Contact The Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Vale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Leanne Pierce (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (14)

Visiting

  • The home operates visiting on an unrestricted basis and people are welcome to visit either in the beautiful gardens, the communal areas, their quiet lounge area or the individual's own room.

Parking

  • Limited free parking available

The Vale Care Home Reviews (28)

8.7

The Vale Care Home has a Review Score of 8.7 (8.664) out of 10, based on 8 reviews in the last 2 years.
Over all time The Vale Care Home has 28 reviews.

Overall Experience
  • 16
  • 7
  • 3
  • 1
  • 1
Date Published
  • 28
  • 2
  • 5
  • 8
  • 20
Reviewer Connection to The Vale Care Home
  • 10
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Tracy J (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Four Seasons is a very friendly place to come and visit. They not only take care of you, they always find time to sit and talk to you. When you come to see the residents the staff are always doing something with the residents like painting nails, doing their hair, putting on makeup, anything to
make them happy. Just because they are disabled it doesn't mean that they can't be happy. They love to play games and sing songs.
Reply from Ronnie Cavanagh, Marketing at The Vale Care HomeThank you, Tracy, for letting us know how we are doing at The Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Pauline W (Sister of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much improved with this Manager. My sister is getting out more and activities are much better.
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Review from Cheryl B (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good especially the new activities co-ordinator. The home itself has really improved had a makeover. Mum is much more settled now.
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Review from Yvonne P (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager makes himself known to residents and this is well received by them. Information about my mother's well-being is always communicated as soon as I arrive. This shows that they are observant and they care. Rooms/communal areas are kept clean. Personal clothing and bedding are also kept clean
and fresh. The dining arrangements are flexible to suit residents needs which can vary. Unfortunately The Vale has had difficulty recruiting an Events Co-ordinator over several months so I cannot review this element. Perhaps this reflects the fact that the post is part time and has a requirement to drive the mini bus limiting the number of candidates.
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Review from Peggy N (Cousin of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and listen to concerns.
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Review from Gina K (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the care and attention my mother receives from the staff and carers here. The best home I viewed for my mum any problems the manager sorts out quickly. There are some exceptional carers (day and night) that will do anything for you without any moaning. I would recommend this home to anyone looking
for a family member. The home is clean and the food is fantastic.
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Review from Pam M (Cousin of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff helpful, will listen to any concerns, nothing is too much trouble for them. Very kind to residents. The home is very clean, and stayed to have meals with our cousin and find them very delicious.
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Review from D H (Brother-in-law of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent facility as noted below. No complaints at all.
Suggestion: get rid of the electronic servey machine. The software is not user friendly, out of date technology and complete waste of time. People must become very frustrated with it and give up (as I did). Scrap this system.
Reply from Richard Spalding, Home Manager at The Vale Care HomeThank you for your review - we’re pleased to read how happy you are with the service at The Vale and are delighted to see you would recommend the home. We are sorry to see your comments about our new feedback system. We are keen to provide people who use our services with as many different ways as possible to give their feedback, comments and suggestions - many people have welcomed this service as a new method to do this, but we accept that this is not necessarily for everyone. We’ve received over 30,000 pieces of feedback from residents, relatives and visiting professionals across all Four Seasons Health Care homes over the past 10 months so it is a programme we intend to continue using. It helps us to continually improve the services our residents want. We are always looking at ways to improve how the system works so I’d be keen to understand your frustrations in more detail. I will be in touch to discuss further.
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Current Review Score: 8.7 (8.664)

Overview of Review Score

The Review Score of 8.7 (8.664) out of 10 for The Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.189 for The Vale Care Home is calculated as follows: ( (40 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.189
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.475 Points relating to the number of positive Reviews for The Vale Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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