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Care Home Owned by Affinity Care Homes in Caerphilly

8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Affinity Care Homes in Caerphilly

Affinity Care Homes Locations in Caerphilly (1)

 
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1 Care Home owned by Affinity Care Homes in Caerphilly
Ashville

School Street, Brithdir, New Tredegar NP24 6JH 

8.6 9 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • 35 Rooms

Affinity Care Homes Reviews in Caerphilly (9)

8.5
Affinity Care Homes has a Group Review Score of 8.5 (8.548) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Affinity Care Homes must have a Review Score.

Overall Experience

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Review of

Ashville

from Peter W (Son of Resident) published on 29 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the home since July 2024. Since day one I have only had positive experiences in relation to my mother's care. All management, care and nursing staff are always engaging, courteous and professional in all aspects of the care provided. They always fully communicate
and update me on my mother's wellbeing and any issues. The level of dialogue and engagement is excellent. I feel Mam is well monitored 24/7 in terms of all her needs and is provided with exceptional dignified care. They have a full program of activities to keep Mam engaged. They are constantly providing food, snacks and drinks throughout the day. The home is warm and very comfortable with both private and shared communal spaces. There are regular weekly GP visits to the home to address any medical concerns.
I have nothing but positive comments about the home, it was the correct choice for my mother.

Reply from Kerrie Davies, Manager at Ashville

Hi Thank you for your kind review on the home. It is our pleasure to ensure that everyone who lives at Ashville is looked after with care and compassion. The home strives to ensure that everyone is treated as a member of the family whether they live here or are visiting. It is good to here that all staff are professional in their interactions and that he home is warm ad comfortable.

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Review of

Ashville

from Maria R (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing my mum has dementia,
they honestly go above and beyond from first contact with the manager through the social I was put at ease they really went above and beyond to accommodate mum even to the point of getting her a brand new( baby ) as this was her comfort thing honestly
nothing was too much trouble and the transition was so smooth it's is another level of care and compassion with meeting mums needs honestly this place is second to none the dementia is getting worse but that's obvious but the quality of care and attention to every aspect of mams wellbeing is amazing the lovely staff are like family they are always smiling even through difficult circumstances and mum smiles too because of this which is amazing
They go above and beyond to let her be herself which is a big weight off
the family
Even The food is of good quality they accommodate mums fussiness and they always try to get her involved with activities Thankyou all @ashville you are amazing xx

Reply from Shyam Done, Director at Ashville

Thank you so much for your incredibly kind and heartfelt words. We are truly honoured to have the privilege of caring for your mum, and it means the world to us that you've taken the time to share your experience.At Ashville, we believe that every individual deserves to be treated with dignity, compassion, and respect-especially during the most vulnerable stages of life. Your mum's comfort and happiness are at the heart of everything we do.The mention of the new comfort doll, the personalised attention to her dietary preferences, and the joy she finds in our activities are all reflections of the dedication our staff bring to their roles each day. We're proud to have a team that treats residents like family.Your feedback not only uplifts our team but also reinforces our commitment to delivering exceptional dementia care. We're here for your mum and your family every step of the way.

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Review of

Ashville

from W M (Son of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Asheville care home for 4 plus years. All staff are incredibly attentive and caring from the Managerass to the ladies who clean the home which is spotless. My mother is very happy and content and that is all I can wish for, nice warm cossy surroundings excellent medical care. I
don't have anything negative to say except thank you Asheville.

Reply from S Done, Director at Ashville

Thank you for sharing such a heartfelt review of Ashville Care Home. We are truly grateful for your kind words and are delighted to hear that your mother has been happy and content during her time with us. Providing warm, comfortable surroundings and exceptional medical care is at the heart of everything we do.It is especially rewarding to know that our entire team, from management to housekeeping, has contributed to creating a welcoming and supportive environment. We deeply value their dedication and commitment to ensuring the highest standards of care for our residents.Your gratitude means the world to us, and we will be sure to share your wonderful feedback with the team. Thank you for trusting us with your mother's care-we remain committed to providing the best possible experience for her.

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Review of

Ashville

from David H (Cousin of Resident) published on 20 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is run very well and is looking after my cousin.

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Review of

Ashville

from L H (Partner of Resident) published on 4 September 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashville Residential Home give excellent care and support to all residents. Concerning my partner, they are always very helpful, professional and caring.
He has lived in Ashville for two years now and I can find no fault or say I am unhappy with any of the services they provide. The medical
staff are very helpful and so are the management.

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Review of

Ashville

from Amanda P (Daughter of Resident) published on 21 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashville for 5 years. She is looked after extremely well. Always clean. Food is really good. Good choices. Staff are very friendly and always welcoming. Home is always clean.
Excellent interaction between care staff and residents. My mother is happy and we know when
we are not there she is well cared for.

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Review of

Ashville

from Jennifer P (Daughter of Resident) published on 21 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After crying many tears, it was decided that Dad would have to go into a care home. We were so worried that he would not like it and settle. It is just over two weeks now and Dad is absolutely fine there. The carers are fabulous, attending to all Dad's needs and really making him feel at home.
The
manager is so friendly and always available for a chat if needed. I can honestly say that we have no worries about Dad because of the standard of care he is receiving.

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Review of

Ashville

from K H (Son of Resident) published on 12 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with care and respect and the staff are always friendly and go out of their way to care for her needs. I am a regular visitor to this home and the staff work very hard in extremely trying circumstances.

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Review of

Ashville

from Susan B (Daughter of Resident) published on 12 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff has shown nothing but patience and kindness towards my mother since she has been in their care my mother has settled and seems far more content.
The staff also have displayed great kindness to my father every time he visits. After a recent fall my mother had the staff show a lot of concern
towards her and comforted her. They phoned for paramedics and my father immediately.

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Awards / Recognitions (0)

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