Care Home Owned by Affinity Care Homes in Caerphilly
8.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Caerphilly for Affinity Care Homes are showing below.
View the details of all 12 locations (with 288 reviews) owned by Affinity Care Homes
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Affinity Care Homes Locations in Caerphilly (1)
Ashville
9.2
11 reviews
School Street, Brithdir, New Tredegar NP24 6JH
- Care Provided
- Long Term/Permanent
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- 35 Rooms
- from £1,250 / week
Other Care Groups you may be interested in:
Affinity Care Homes Reviews in Caerphilly (11)
8.4
Affinity Care Homes has a Group Review Score of 8.4 (8.413) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Affinity Care Homes must have a Review Score.
Review of
Ashville
from Alison A (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was only in Ashville care home for 7 months, she was treated with care and respect and the staff were always extremely helpful. They were always friendly and go out of their way to care for mams needs. I was a regular visitor to this home 2/3 times per week and the staff work very hard and
were always there when needed. My mother passed away in July at the home, the staff displayed great kindness and were very respectful ensuring my mother was as comfortable as possible whilst also being there for myself and family, for this we thank you from the bottom of our hearts.
Reply from S D, Director at Ashville
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Review of
Ashville
from Lorraine H (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I knew from my initial visit to Ashville that we had made the right choice for Mam. She has been a resident since March 2025. On the door it says welcome to our family and I must say there is lovely atmosphere and staff really do make you feel welcome. I am a frequent visitor to the home and I can honestly
say that the carers work so hard. They show utter respect and compassion towards Mam and she trusts them implicitly. They are always polite and courteous and always ask the family if there is anything we need. This level of care is so reassuring when you cannot be there. The home is being constantly cleaned. The team keep the home spotlessly clean. The laundry team keep a constant supply of lovely clean clothes in mam's wardrobe. The bed linen is clean and is changed regularly. A maintenance man is on hand. The food looks nice and of good quality. The ladies always try to accommodate Mam's tastes and needs. GP visits regularly. Ashville is a well managed welcoming care home.
Reply from S D, Director at Ashville
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Review of
Ashville
from Peter W (Son of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at the home since July 2024. Since day one I have only had positive experiences in relation to my mother's care. All management, care and nursing staff are always engaging, courteous and professional in all aspects of the care provided. They always fully communicate
and update me on my mother's wellbeing and any issues. The level of dialogue and engagement is excellent. I feel Mam is well monitored 24/7 in terms of all her needs and is provided with exceptional dignified care. They have a full program of activities to keep Mam engaged. They are constantly providing food, snacks and drinks throughout the day. The home is warm and very comfortable with both private and shared communal spaces. There are regular weekly GP visits to the home to address any medical concerns.
I have nothing but positive comments about the home, it was the correct choice for my mother.
I have nothing but positive comments about the home, it was the correct choice for my mother.
Reply from Kerrie Davies, Manager at Ashville
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Review of
Ashville
from Maria R (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This care home is amazing my mum has dementia,
they honestly go above and beyond from first contact with the manager through the social I was put at ease they really went above and beyond to accommodate mum even to the point of getting her a brand new( baby ) as this was her comfort thing honestly
they honestly go above and beyond from first contact with the manager through the social I was put at ease they really went above and beyond to accommodate mum even to the point of getting her a brand new( baby ) as this was her comfort thing honestly
nothing was too much trouble and the transition was so smooth it's is another level of care and compassion with meeting mums needs honestly this place is second to none the dementia is getting worse but that's obvious but the quality of care and attention to every aspect of mams wellbeing is amazing the lovely staff are like family they are always smiling even through difficult circumstances and mum smiles too because of this which is amazing
They go above and beyond to let her be herself which is a big weight off
the family
Even The food is of good quality they accommodate mums fussiness and they always try to get her involved with activities Thankyou all @ashville you are amazing xx
They go above and beyond to let her be herself which is a big weight off
the family
Even The food is of good quality they accommodate mums fussiness and they always try to get her involved with activities Thankyou all @ashville you are amazing xx
Reply from Shyam Done, Director at Ashville
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Review of
Ashville
from W M (Son of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been at Asheville care home for 4 plus years. All staff are incredibly attentive and caring from the Managerass to the ladies who clean the home which is spotless. My mother is very happy and content and that is all I can wish for, nice warm cossy surroundings excellent medical care. I
don't have anything negative to say except thank you Asheville.
Reply from S Done, Director at Ashville
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Review of
Ashville
from David H (Cousin of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Home is run very well and is looking after my cousin.
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Review of
Ashville
from L H (Partner of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Ashville Residential Home give excellent care and support to all residents. Concerning my partner, they are always very helpful, professional and caring.
He has lived in Ashville for two years now and I can find no fault or say I am unhappy with any of the services they provide. The medical
He has lived in Ashville for two years now and I can find no fault or say I am unhappy with any of the services they provide. The medical
staff are very helpful and so are the management.
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Review of
Ashville
from Amanda P (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Ashville for 5 years. She is looked after extremely well. Always clean. Food is really good. Good choices. Staff are very friendly and always welcoming. Home is always clean.
Excellent interaction between care staff and residents. My mother is happy and we know when
Excellent interaction between care staff and residents. My mother is happy and we know when
we are not there she is well cared for.
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Review of
Ashville
from Jennifer P (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After crying many tears, it was decided that Dad would have to go into a care home. We were so worried that he would not like it and settle. It is just over two weeks now and Dad is absolutely fine there. The carers are fabulous, attending to all Dad's needs and really making him feel at home.
The
The
manager is so friendly and always available for a chat if needed. I can honestly say that we have no worries about Dad because of the standard of care he is receiving.
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Review of
Ashville
from K H (Son of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother is treated with care and respect and the staff are always friendly and go out of their way to care for her needs. I am a regular visitor to this home and the staff work very hard in extremely trying circumstances.
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Review of
Ashville
from Susan B (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All staff has shown nothing but patience and kindness towards my mother since she has been in their care my mother has settled and seems far more content.
The staff also have displayed great kindness to my father every time he visits. After a recent fall my mother had the staff show a lot of concern
The staff also have displayed great kindness to my father every time he visits. After a recent fall my mother had the staff show a lot of concern
towards her and comforted her. They phoned for paramedics and my father immediately.
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Awards / Recognitions (0)
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