Affinity Care Homes in Caerphilly | 1 Care Home

Review of
Ashville
from Geraint H (Son of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

My father moved in to Ashville at the very end of August 2025. He settled very quickly and was cared for in a professional manor. Dad was suffering with advanced Alzheimer's and life was difficult for him. All of the staff were patient, understanding and so respectful towards him. I cannot fault them

in any way. Unfortunately dad is no longer with us but I know that during the final months of his life he could not have been looked after any better or made more comfortable than he was at Ashville. The staff were always wonderful with us as a family also. Nothing was ever too much trouble and were were always greeted with a smile and cup of tea when visiting. If Dad could have chosen a home himself I'm sure he'd have picked Ashville.

Reply from SD, Director at AshvilleThank you so much for your heartfelt message. We are truly honoured to have cared for your father during the final months of his life, and deeply moved by your kind words.
It was a privilege to support him through such a difficult time, and were grateful to know that he felt settled, comfortable, and respected here at Ashville. Your recognition of our teams patience, understanding, and professionalism means the world to us. We strive every day to create a home where dignity and compassion are at the heart of everything we do.
We also want to thank you for the warmth and trust you showed us as a family. It was always a pleasure to welcome you, and were glad those small gestures a smile, a cup of tea brought comfort during your visits.
Your father will be remembered fondly by all of us. Knowing that he would have chosen Ashville himself is the highest compliment we could receive.

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Review of
Ashville
from Alison A (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

My mother was only in Ashville care home for 7 months, she was treated with care and respect and the staff were always extremely helpful. They were always friendly and go out of their way to care for mams needs. I was a regular visitor to this home 2/3 times per week and the staff work very hard and

were always there when needed. My mother passed away in July at the home, the staff displayed great kindness and were very respectful ensuring my mother was as comfortable as possible whilst also being there for myself and family, for this we thank you from the bottom of our hearts.

Reply from S D, Director at AshvilleThank you so much for your heartfelt message. We are deeply moved by your kind words and truly honoured to have cared for your mother during her time at Ashville Care Home.It means a great deal to our team to know that their efforts made a differencenot only in ensuring your mother was treated with dignity and compassion, but also in supporting you and your family during such a difficult time. Your recognition of their dedication and kindness is profoundly appreciated.Please accept our sincere condolences for your loss. We are grateful to have been part of your mothers journey and will remember her fondly.

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Review of
Ashville
from Lorraine H (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

I knew from my initial visit to Ashville that we had made the right choice for Mam. She has been a resident since March 2025. On the door it says welcome to our family and I must say there is lovely atmosphere and staff really do make you feel welcome. I am a frequent visitor to the home and I can honestly

say that the carers work so hard. They show utter respect and compassion towards Mam and she trusts them implicitly. They are always polite and courteous and always ask the family if there is anything we need. This level of care is so reassuring when you cannot be there. The home is being constantly cleaned. The team keep the home spotlessly clean. The laundry team keep a constant supply of lovely clean clothes in mam's wardrobe. The bed linen is clean and is changed regularly. A maintenance man is on hand. The food looks nice and of good quality. The ladies always try to accommodate Mam's tastes and needs. GP visits regularly. Ashville is a well managed welcoming care home.

Reply from S D, Director at AshvilleThank you so much for sharing such a heartfelt and thoughtful reflection. It's truly moving to hear how well your Mam is being cared for at Ashville, and how deeply the staff's compassion and dedication have impacted your family. Thank you for taking the time to share your experience. Feedback like yours not only uplifts the team but also offers comfort and confidence to other families considering Ashville for their loved ones. Once again thank you so much for the positive feedback.

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Review of
Ashville
from Peter W (Son of Resident) published on 29 July 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at the home since July 2024. Since day one I have only had positive experiences in relation to my mother's care. All management, care and nursing staff are always engaging, courteous and professional in all aspects of the care provided. They always fully communicate

and update me on my mother's wellbeing and any issues. The level of dialogue and engagement is excellent. I feel Mam is well monitored 24/7 in terms of all her needs and is provided with exceptional dignified care. They have a full program of activities to keep Mam engaged. They are constantly providing food, snacks and drinks throughout the day. The home is warm and very comfortable with both private and shared communal spaces. There are regular weekly GP visits to the home to address any medical concerns.
I have nothing but positive comments about the home, it was the correct choice for my mother.

Reply from Kerrie Davies, Manager at AshvilleHi Thank you for your kind review on the home. It is our pleasure to ensure that everyone who lives at Ashville is looked after with care and compassion. The home strives to ensure that everyone is treated as a member of the family whether they live here or are visiting. It is good to here that all staff are professional in their interactions and that he home is warm ad comfortable.

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Review of
Ashville
from Maria R (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

This care home is amazing my mum has dementia,
they honestly go above and beyond from first contact with the manager through the social I was put at ease they really went above and beyond to accommodate mum even to the point of getting her a brand new( baby ) as this was her comfort thing honestly

nothing was too much trouble and the transition was so smooth it's is another level of care and compassion with meeting mums needs honestly this place is second to none the dementia is getting worse but that's obvious but the quality of care and attention to every aspect of mams wellbeing is amazing the lovely staff are like family they are always smiling even through difficult circumstances and mum smiles too because of this which is amazing
They go above and beyond to let her be herself which is a big weight off
the family
Even The food is of good quality they accommodate mums fussiness and they always try to get her involved with activities Thankyou all @ashville you are amazing xx

Reply from Shyam Done, Director at AshvilleThank you so much for your incredibly kind and heartfelt words. We are truly honoured to have the privilege of caring for your mum, and it means the world to us that you've taken the time to share your experience.At Ashville, we believe that every individual deserves to be treated with dignity, compassion, and respect-especially during the most vulnerable stages of life. Your mum's comfort and happiness are at the heart of everything we do.The mention of the new comfort doll, the personalised attention to her dietary preferences, and the joy she finds in our activities are all reflections of the dedication our staff bring to their roles each day. We're proud to have a team that treats residents like family.Your feedback not only uplifts our team but also reinforces our commitment to delivering exceptional dementia care. We're here for your mum and your family every step of the way.

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Review of
Ashville
from W M (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

My mother has been at Asheville care home for 4 plus years. All staff are incredibly attentive and caring from the Managerass to the ladies who clean the home which is spotless. My mother is very happy and content and that is all I can wish for, nice warm cossy surroundings excellent medical care. I

don't have anything negative to say except thank you Asheville.

Reply from S Done, Director at AshvilleThank you for sharing such a heartfelt review of Ashville Care Home. We are truly grateful for your kind words and are delighted to hear that your mother has been happy and content during her time with us. Providing warm, comfortable surroundings and exceptional medical care is at the heart of everything we do.It is especially rewarding to know that our entire team, from management to housekeeping, has contributed to creating a welcoming and supportive environment. We deeply value their dedication and commitment to ensuring the highest standards of care for our residents.Your gratitude means the world to us, and we will be sure to share your wonderful feedback with the team. Thank you for trusting us with your mother's care-we remain committed to providing the best possible experience for her.

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Review of
Ashville
from David H (Cousin of Resident) published on 20 September 2019 Submitted via Postal Card • Report

Overall Experience

Home is run very well and is looking after my cousin.

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Review of
Ashville
from L H (Partner of Resident) published on 4 September 2019 Submitted via Postal Card • Report

Overall Experience

The staff at Ashville Residential Home give excellent care and support to all residents. Concerning my partner, they are always very helpful, professional and caring.
He has lived in Ashville for two years now and I can find no fault or say I am unhappy with any of the services they provide. The medical

staff are very helpful and so are the management.

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Review of
Ashville
from Amanda P (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Ashville for 5 years. She is looked after extremely well. Always clean. Food is really good. Good choices. Staff are very friendly and always welcoming. Home is always clean.
Excellent interaction between care staff and residents. My mother is happy and we know when

we are not there she is well cared for.

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Review of
Ashville
from Jennifer P (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report

Overall Experience

After crying many tears, it was decided that Dad would have to go into a care home. We were so worried that he would not like it and settle. It is just over two weeks now and Dad is absolutely fine there. The carers are fabulous, attending to all Dad's needs and really making him feel at home.
The

manager is so friendly and always available for a chat if needed. I can honestly say that we have no worries about Dad because of the standard of care he is receiving.

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Review of
Ashville
from K H (Son of Resident) published on 12 August 2019 Submitted via Postal Card • Report

Overall Experience

My mother is treated with care and respect and the staff are always friendly and go out of their way to care for her needs. I am a regular visitor to this home and the staff work very hard in extremely trying circumstances.

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Review of
Ashville
from Susan B (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report

Overall Experience

All staff has shown nothing but patience and kindness towards my mother since she has been in their care my mother has settled and seems far more content.
The staff also have displayed great kindness to my father every time he visits. After a recent fall my mother had the staff show a lot of concern

towards her and comforted her. They phoned for paramedics and my father immediately.

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Affinity Care Homes Locations in Caerphilly (1)

Affinity Care Homes Reviews in Caerphilly (12)

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