Care Home Owned by Affinity Care Homes in Powys

Reply from SD, Director at Ty Mawr Nursing HomeThank you so much for your kind and thoughtful words about Ty Mawr. We're truly touched to hear how well your mam has settled in and how comfortable and well cared for she feels. It means the world to our team to know that their dedication, warmth, and years of experience are making a real difference to residents and their families.
We're especially grateful for your recognition of the recent improvements and the vision behind them. Creating a homely, uplifting environment where every resident feels a true sense of belonging is at the heart of everything we do.
Your recommendation and trust mean a great deal to us, and we're honoured to have been part of your mam's journey. Thank you again for your support and encouragement - it inspires us every day.

Reply from Sirajali Panjwani, Director at Ty Mawr Nursing HomeThank you for taking the time to share your feedback. We're very pleased to hear your kind comments about our carers and the excellent care they provide to our residents.

We would like to reassure you that staffing levels are maintained in line with the dependency levels of our residents, and these remain stable. We also have four hoists and three Stedy aids available to support residents' mobility needs, ensuring that equipment is accessible when required.

Regarding the car park, we acknowledge that parking has become more limited recently. The new owners are actively addressing this issue, and plans are in place to extend the parking area to better accommodate staff, visitors, and residents' families .

Thank you for your patience during these recent changes as well as with the recent improvements we've made to the home - it really means a lot.
We truly appreciate your feedback as it helps us continue to improve our service and environment for everyone at the home.

Reply from Sirajali Panjwani, Director at Ty Mawr Nursing HomeThank you so much for your generous and detailed feedback.
We're truly delighted to hear that your family member's experience at Ty Mawr over the past year has been so positive. It's wonderful to know that the location, facilities, and atmosphere have contributed to a sense of comfort and wellbeing-and that our team's approachability and compassion have made a lasting impression.
Your recognition of the ongoing improvements under new ownership is especially appreciated. We've worked hard to ensure that upgrades are carried out with minimal disruption, and it's encouraging to hear that both residents and staff are embracing the changes.
We're also grateful for your comments on the vibrancy of life at Ty Mawr-from nutritious meals and engaging activities to the warm, welcoming environment we strive to maintain. It's our privilege to support your loved one, and we remain committed to continuous progress in every aspect of care.
Thank you again for your trust and support.

Reply from Sirajali Panjwani, Director at Ty Mawr Nursing HomeThank you so much for your kind and thoughtful review.
We're truly delighted to hear how well your father has settled into Ty Mawr and that he feels so positively about his room, the food, and the care he receives. Knowing that he feels safe, supported, and at home is exactly what we strive for-and it's wonderful to hear that this brings you peace of mind too.
Your recognition of our team's friendliness and dedication means a great deal. We're proud of the relationships we build with residents and families, and it's heartening to know your father speaks so highly of the staff.
We also appreciate your comments about the improvements underway. We're committed to enhancing the environment to match the high standards of care we provide, and it's encouraging to know these efforts are being noticed.
Thank you again for your trust and support-it's a privilege to care for your father.

Reply from Sirajali Panjwani, Director at Ty Mawr Nursing HomeThank you so much for sharing your mother's experience-it means a great deal to us.
We're delighted that she felt so welcomed and comfortable during her respite stay, and even more so that she chose to remain with us. Familiar faces and genuine connections make all the difference, and we're proud that our team's attentiveness and kindness helped her feel at home so quickly.
Your recognition of our staff's dedication-especially in the midst of busy days-is deeply appreciated. We believe every resident deserves time, care, and meaningful engagement, and it's wonderful to hear that this shines through.
We also appreciate your understanding regarding the environment. You're absolutely right-while the decor may need refreshing, it's the quality of care that defines us. That said, we're actively addressing outstanding issues from the previous ownership and working towards improvements that will better reflect the warmth and excellence of our care.
Thank you again for your kind words.

Reply from Sirajali Panjwani, Director at Ty Mawr Nursing HomeThank you so much for your heartfelt and constructive feedback. We're truly grateful for your kind words about our team at Ty Mawr Care-especially Johnston, Espy, and our Head of Care. It's wonderful to hear your Mam feels so positively about the staff, and we're proud that their warmth and dedication have made such a meaningful impact.
We also appreciate your honest reflections on areas for improvement. You've raised important points about staffing levels, engagement in meaningful activities, and the need for more proactive support around motivation and wellbeing. We recognise how vital these elements are-especially for residents living with vascular dementia-and we're actively reviewing how we can better support personalised engagement, including revisiting the weekly activity sheets and exploring ways to enhance dietary support.Your comments about the environment and decor are also well taken. We're glad you're aware of the plans underway to refresh the space, and our improvements.