Fairhaven Care Home

14/16 Ellesmere Road, Colwyn Bay LL29 8RP

Fairhaven care home provides a homely environment for people aged 65 years and over, catering for both short and long term stays, as well as day care.

The home is staffed with a happy and caring team to provide care, 24 hours a day.

Regular activities organised include weekly minibus outings to take in the picturesque scenery around North Wales.

Owner: Fairhaven Care Home Ltd

Person in charge: Shirley Morris (Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 33

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single £516 – £650 (These prices are only a guideline, please contact Fairhaven Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Overview of Review Score

The Review Score of 7.6 out of 10 for Fairhaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Fairhaven Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Fairhaven Care Home is calculated as follows: ( (22 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3.15 Points relating to the number of positive Reviews for Fairhaven Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 = 3

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6Fairhaven Care Home has a Review Score of 7.6 (7.622) out of 10 and an Average Rating of 4.5 out of 5 from 3 Reviews over all time

Average Ratings

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Average Rating:  Average rating  5 out of 5

My dad is very happy and receives a high standard of care. The staff are wonderful and couldn't do more.

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Average Rating:  Average rating  4.6 out of 5

It would be good if the residents could have a television in their own rooms.
I live in Ireland so I don't get to see my dad very often so I rely on the staff giving me feed- back when I ring the home which they always do.
When I ring they take the phone to dad so that we can have a chat.

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Average Rating:  Average rating  3.8 out of 5

My mother came to Fairhaven on an emergency placement for a few weeks as she was unable to manage on her own at home after a stay in hospital. The manager and her staff were always kind and caring towards my mother, encouraging her to become more independent and helping her to rebuild her confidence.
She spent Christmas at Fairhaven and my brother was invited to join everyone for Christmas lunch which was very thoughtful and meant a great deal to Mum. Staff were always available to talk to family members and any concerns were swiftly sorted.

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