14/16 Ellesmere Road, Colwyn Bay LL29 8RP
Fairhaven care home provides a homely environment for people aged 65 years and over, catering for both short and long term stays, as well as day care.
The home is staffed with a happy and caring team to provide care, 24 hours a day.
Regular activities organised include weekly minibus outings to take in the picturesque scenery around North Wales.
Group: Argyle Care Group Ltd
Person in charge: Shirley Morris (Manager)
Local Authority / Social Services: Conwy County Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Welsh
Single Rooms: 35
Rooms with ensuite WC: 11
Weekly Charges Guide: Personal Care Single £516 – £650 (These prices are only a guideline, please contact Fairhaven Care Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care and Social Services Inspectorate Wales* Report on Fairhaven Care Home: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Fairhaven Care Home has a Review Score of 6 (5.976)
The Review Score of 6 (maximum of 10) for Fairhaven Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Fairhaven Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.208 for Fairhaven Care Home is calculated as follows: ( (10 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 24 Ratings = 4.208
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.768 Points relating to the number of positive Reviews for Fairhaven Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286 , then divided by 2 = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by David P (Son of Resident) on Thursday 1 September 2016. Relates to May 2016.
It would be good if the residents could have a television in their own rooms.
I live in Ireland so I don't get to see my dad very often so I rely on the staff giving me feed- back when I ring the home which they always do.
When I ring they take the phone to dad so that we can have a chat.
How likely would you be to recommend Fairhaven Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by NMO (Daughter of Resident) on Monday 18 January 2016. Relates to January 2016.
My mother came to Fairhaven on an emergency placement for a few weeks as she was unable to manage on her own at home after a stay in hospital. The manager and her staff were always kind and caring towards my mother, encouraging her to become more independent and helping her to rebuild her confidence. She spent Christmas at Fairhaven and my brother was invited to join everyone for Christmas lunch which was very thoughtful and meant a great deal to Mum. Staff were always available to talk to family members and any concerns were swiftly sorted.
How likely would you be to recommend Fairhaven Care Home? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Fairhaven Care Home