Owner: Venn Care Ltd

Person in charge: Jane James (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 19

Shared Rooms: 3

Rooms with ensuite WC: 19

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Leave Tavistock on the Launceston Road. After about 1.5 miles, Venn House is on the left through the signposted dry stone entrance splay.

Visiting:

All welcome to visit at any time, avoiding lunch, unless lunching also.

Parking:

The nearest car park is on the right hand side adjacent to the Main House.
Additional car parking is sited between the Coach House and Main House.

Latest Care Quality Commission* Report on Venn House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.1 (maximum of 10) for Venn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Venn House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.543 for Venn House is calculated as follows: ( (30 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 46 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.6 Points relating to the number of positive Reviews for Venn House is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200 , then divided by 2 = 0.100

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.1 Venn House has a Review Score of 6.1 (6.143) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Venn House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Venn House

  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband has Alzheimers and I had to be admitted urgently to hospital. The staff at Venn House could not have been more kind and helpful. The room is tasteful and the overall ambiance delightful. He is being cared for with kindness and respect and I couldn't ask for more.

How likely would you be to recommend Venn House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Venn House is set in a tranquil, rural setting, with the sounds of the countryside gently filtering into the building when the windows are open. I have found that the relationships between staff, residents and visitors are very good: kind friendly staff who treat my cousin, and I am sure the other residents as individuals, with compassion and warmth. Visitors are welcomed warmly, with offers of tea/coffee and refreshments.
I and other friends and families of residents have the reassurance of knowing that their loved one has a good quality of life in a happy, comfortable, caring home.

How likely would you be to recommend Venn House? Extremely Likely

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Average Rating:   4.5 out of 5

Nine years ago I had to find a care home for my mother. After visiting 10 care homes, Venn House was the best I visited and met with my mother's needs at that time. Nine years further on and her health has deteriorated with the onset of dementia. The care she has received over the years has been excellent from the hard working staff, they are always on hand to answer a bell, help with feeding residents when they become unwell and in general, resident's needs are always met.. Cleanliness is paramount at Venn both in the welfare of the elderly residents and the upkeep of their rooms.

How likely would you be to recommend Venn House? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been resident at Venn House for a year. She is happy and contented and I am so pleased we found such a lovely place for her during her twilight years. I am a retired nurse, so my standards are high. The two things that I would particularly like to comment on are the food and the staff. I so much appreciate the gentleness, kindness and professionalism that is shown to my Mum. She loves her food, and the cooks are excellent, producing consistently delicious, varied and nutritious home cooked meals. Personal preferences are catered for and supper is always chosen from a list of options. The main house has a lovely ambience, reminding my Mum of her childhood on a Cornish farm. Family and friends are welcomed and always made to feel part of 'the family'. The newer accommodation is very thoughtfully designed. Venn House is set in rural Devon and is a a tranquil and pretty place to be. All the staff take a pride in what they do, and are always friendly and helpful.

How likely would you be to recommend Venn House? Extremely Likely

Overall Standard

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Treated with Dignity

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Staff

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Value for Money

Average Rating:   4.3 out of 5

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Bed Vacancies

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