West View Care Home

72 Broad Park Road, Bere Alston, Yelverton PL20 7DU
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9.0 15 Reviews
  • West View Care Home, Yelverton
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Care Provided by West View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Bere Peninsula Care Ltd
  • Person in charge
  • Diane Kehoe (Manager)
  • Admission Criteria
    • Pre- admission assessment required
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for West View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
    • Self-Funded Residential Dementia Care £950 – £1,300
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • These prices are only a guideline, please contact West View to find out the exact price for your requirements
  • (these prices are only a guideline, please contact West View Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open to all friends and relatives. During the day the door is accessed through a press switch. Please sign the visitor's book. If you require attention then please ring the doorbell. At night the door is locked but staff will still attend the front door.


  • Parking

  • Park on the main drive or in the overflow car park (gravel area next to 68 Broad Park Road)


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West View Care Home Reviews (15)

9.0

West View Care Home has a Review Score of 9.0 (9.006) out of 10, based on 4 reviews in the last 2 years. Over all time West View Care Home has 15 reviews.

Overall Experience

  • 13
  • 2
  • 0
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  • 0

Date Published

15
0
0
4
11

Review from E G (Granddaughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother passed away last month and was a resident in West View prior to this. I do not live locally but visited a few times a year - often with my young children (her great-grandchildren). The staff were always kind and attentive to all residents treating them with care and respect.
When my
grandmother was more able they would ensure she could partake in more physical activities and socialise. In her final weeks, they kept her comfortable and safe.

Reply from Jennifer Collins, Admin at West View Care Home

Thank you for taking the time to write these kind words. I will be sure to pass reviews on to the team and remind them of the good work they do.


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Review from Isabelle T (Granddaughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the standard of care West View provides to its residents. My grandmother was cared for beautifully and as an individual. The staff couldn’t do enough, the manager was open to suggestions and supported my Grandmother to ensure she had excellent end-of-life care. I am a Senior
Nurse in London with high standards and am very impressed with what I saw. Thank you West View.

Reply from Jennifer Collins, Admin at West View Care Home

Thank you Isabelle for taking the time to leave such kind words about West View. It was a real privilege to care for your grandmother and build relationships with her family.


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Review from Jane H (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at West View for nearly 2 years. The care was all we could have hoped for - kindness and dignity at all times. The food was very good and her own preferences were taken into account. There were always plenty of activities going on and a friendly atmosphere at all times. In my opinion,
West View sets a standard to which all care homes should aspire.

Reply from Jennifer Collins, Admin at West View Care Home

Thank you for your kind words and for giving us some wonderful musical memories. We will always strive to do our very best.


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Review from Sarah M (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my previous review, my Mother sadly passed six weeks ago. During the six weeks prior to her death, I visited twice daily, Mum was very strong and received 'end of life care' for six weeks. The care Mum received was second to none, her personal care was wonderful, I used to love the smell of 'Dove'
when I went in, her hair was always brushed beautifully, her skincare was faultless, never dry and moisturised regularly. The staff check pressure areas regularly and everything was charted. Always drinks to hand and everyone was so supportive towards me. One Manager said to me 'We will support you all the way and beyond'. I still visit weekly to play games, I enjoy it and the atmosphere is so uplifting with lots of laughter.
Every single detail of Mum's 'end of life' plan was implemented perfectly, both physical and spiritual aspects of her care. I can honestly say Mum was so blessed to have spent her last two years in West View.

Reply from Jennifer Collins, Admin at West View Care Home

Thank you, Sarah, for giving us the opportunity to meet and care for your wonderful mum. Sharing time with her and her family was a real privilege. Thank you for choosing West View and for your continued support to both the home and its residents.


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Review from Peter W (Husband of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident here for about 16 months. I visit every other day as it is fifteen miles from our home address on busy and, at times, narrow roads. During these visits, I have been impressed with all I have seen, from the helpful and cheerful staff to the cleanliness of the buildings and
various rooms. The activities each day (one AM and one PM except Saturday and Sunday) are very welcome to the resident and better than I have seen in other care homes.

Reply from Jennifer Collins, Manager at West View Care Home

Thank you for your review and your kind words about our home.


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Review from J T (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak highly enough of the care our mum received at West View. The staff and owners were always helpful, friendly and attentive. Our mother enjoyed all the activities, outings and food. Nothing was too much trouble, and we are so grateful to know that the last few months of her life were spent
feeling safe, well cared for and happy in such a beautiful place.

Reply from Jennifer Collins, Manager at West View Care Home

Thank you for your kind words; it was our pleasure to take care of your mum.


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Review from Ian P (Respite Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This short stay took place from 16th to 30th June following a short stay in hospital, after a fall from a ladder. It was in the form of respite care in order for my wife to go on a pre-booked holiday. The care I received was in the form of meals and a room.

Reply from Dominika Nawalany, Assistant Manager at West View Care Home

Thank you for your review. We were pleased we could support you in your recovery.


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Review from Susan L (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West View is perfect for my elderly mother. She has 24/7 care and individual attention to her personal needs, whether medical, emotional, physical, or social. The home is attractive, spotless, well maintained, with a beautifully kept garden available for residents' use. The food is delicious. There
are twice-daily activities, including exercise, craft, and gardening, outings to Dartmoor, social gatherings, and celebrations. There are regular 'church' services and fellowship meetings for those seeking spiritual support. Check out their Facebook page! Every resident is treated with respect and every visitor is welcomed. We are kept informed if there are any medical problems; they also handle hospital appointments. This is a family-run business but it feels like home. The staff is professional, polite, extremely caring, and always kind to both residents and visitors. It was very important to us to find a home where my mother would be happy and well looked after - we couldn't wish for better.

Reply from Dominika Nawalany, Assistant Manager at West View Care Home

Thank you very much for your kind and positive feedback and we truly appreciate it. It is so lovely to hear that your Mum is happy at West View and that you are happy with the care that we strive to provide. I will pass these comments on to the team which will give them so much pride to read.


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Review from Ben S (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and highly personalised level of care.
The staff got to know Mum at a very deep and sincere level, there is genuine love and affection both ways in the relationships that she has with them.
It is such great comfort to me to know that even though I’m far away, she is being cared for by
people who genuinely love and enjoy caring for her.

Reply from Trevor Atkinson, Manager at West View Care Home

Thank you so much for your kind words. Our staff are greatly encouraged when families are pleased with the standards of care they deliver. It is a pleasure to care for your lovely Mum.


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Review from Jane S (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is skilful combining professionalism and genuine regard for residents and their families. They really do care: it's a warm and welcoming place sensitive to a range of needs. I would highly recommend West View.

Reply from Trevor Atkinson, Manager at West View Care Home

Thank you so much for this positive review, which gives us great encouragement to continue to provide quality care.


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Review from B M (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful, kind and ready to listen if you have any problems however small. Visitors are made welcome and tea is always offered. A happy house all round.

Reply from Trevor Atkinson, Manager at West View Care Home

The comment "a happy house all round" is especially rewarding to hear. Thank you for your review.


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Review from Rozi B (Friend of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This lovely family-focussed home provided our friend with a wonderful respite break. In the short duration that she was there, her time was filled with trips out to Dartmoor and the Plymouth Hoe for ice creams and sight-seeing. She encountered birds of prey visiting the home and miniature ponies which
she absolutely loved. There was a variety of activities on offer although she was reluctant to engage in some staff encouraged participation. She was welcomed and fully included with other residents and nothing was too much trouble for their staff reassuring her in every aspect including the stair-lift which wasn’t so popular. Thank you so much for your excellent service.

Reply from Trevor Atkinson, Manager at West View Care Home

Thank you for taking the trouble to review our care home. Thankfully only three rooms require access by a stairlift as we have a full wheelchair accessible passenger lift fitted for access to all our all first floor rooms. We are glad that your friend enjoyed her stay.


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Review from Vittoria C (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

West View is a wonderful, caring, homely environment. They have taken my mum's needs, being blind, into account with everything they do. She enjoys many of the activities and her mental health has improved remarkably as she is kept well amused and stimulated. Her health needs are also very well met.

Reply from Trevor Atkinson, Manager at West View Care Home

Thank you for your very kind comments. We are so pleased you are happy with West View for your mum.


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Review from D H (Resident) assisted by family/friend published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering West View care home please do not treat this as a hotel as there are other people to be considered. You will then receive excellent care, excellent food, loving care, warmth and be made very welcome by carers and staff.

Reply from Trevor Atkinson, Manager at West View Care Home

We are very please to receive your review of our care home. Thank you for taking the time to complete the form.


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Review from J L (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and considerate but inclined to be overstretched, especially overnight. Residents are treated with friendly consideration and their requirements are met as far as is possible. Pleasant and comfortable atmosphere.

Reply from Trevor Atkinson, Owner at West View Care Home

Thank you for your review, your opinion matters to us. We have two working night staff from 9.30pm to 7.30am and we record and monitor our response times. We respond to the most highly dependent residents as a priority, some of whom require two staff for assistance. Please let me know if you have any further issues. Tenants such as yourself have an emergency only response however, we will always aim to assist you should you request help at night. Trevor.


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Current Review Score: 9.0 (9.006)

Overview of Review Score

The Review Score of 9.0 (9.006) out of 10 for West View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for West View Care Home is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.089 Points relating to the number of positive Reviews for West View Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about West View Care Home

What types of Care is West View Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does West View Care Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does West View Care Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at West View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West View Care Home to the centre of Yelverton?

4.7 mile(s) as the crow flies, distance by road may be significantly further.