West View Care Home

72 Broad Park Road, Bere Alston, Yelverton PL20 7DU
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9.6 26 Reviews
  • West View Care Home, Yelverton
Located in Bere Alston in the beautiful Tamar Valley, West View is a peaceful care home with a lovely outlook. There are a selection of spacious rooms with ensuite wet rooms and smaller rooms some with ensuite and a few without. There is a passenger lift for ease of access to and from communal facilities.

West View is an accredited Butterfly Home reaching accreditation as excellent by Meaningful Care Matters. The home has two houses Robin House and Wren House which operate like extended family units where staff and residents live their lives together. Residents are engaged in meaningful daily activity from preparing vegetables to cooking, laying tables helping with laundry as well as have a lot of fun singing and dancing and being creative. As a family run home they offer a personal service. The home is highly recommended by all who have contact with them particularly for the friendliness and kindness of the wonderful staff team.

The team enjoy having fun and people certainly enjoy life here.
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Care Provided by West View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1550
  • Self-Funded Residential Dementia Care: £1150 – £1550
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline and can vary according to needs/wants and dependency.

The price(s) shown are provided by the care home. Contact West View Care Home for full pricing details and T&Cs.

Contact West View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact West View Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Bere Peninsula Care Ltd
  • Privately Owned

Person in Charge

  • Diane Kehoe (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visiting is open to all friends and relatives. During the day both households have a separate entrances and can be accessed using a press switch. Please sign in using the home's E-Reception. If you require attention, then please ring the doorbell. At night, the door is locked, but staff will still attend the front door.

Parking

  • Park on the main drive or in the overflow car park (gravel area next to 68 Broad Park Road)

West View Care Home Reviews (26)

9.6

West View Care Home has a Review Score of 9.6 (9.588) out of 10, based on 11 reviews in the last 2 years.
Over all time West View Care Home has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to West View Care Home
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Total of 26, showing 1-20
Review from Chris L (Son of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
West View is a brilliant home for my Mum who has dementia and has been living there now for several years. I live hundreds of miles away so am not able to visit as often as my siblings but whenever I do visit her, I am always very impressed by the friendliness and professionalism of the staff. Dementia
is a very difficult condition to cope with but the staff are excellent and very caring and understanding when dealing with one of Mum's "episodes". It is very reassuring to know that Mum is so well cared for. West View and their staff set an extremely high standard, one that most care homes will never get near.
Reply from Diane Kehoe, Manager at West View Care HomeWe are so appreciative of this fantastic review. Thank you so much for taking the time to do this.
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Review from Sharon Annette M (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, Barbara was a resident at West View from just before Christmas 2023 until she died in September 2025. I found the staff there to be so caring. They really got to know mum and her likes and dislikes and she was very happy there. When she arrived there she wasn't eating well and had spent the
majority of time in her room at the previous care home. At West View she gained weight and wanted to go to the lounge every day to be with the other residents. Whilst she didn't participate in all the activities, there was always something going on. What I especially liked is that staff took time to sit and chat with the residents which meant I knew mum wasn't lonely. Nothing was too much trouble. I would 100% recommend the Care Home to other relatives. The staff also go out of their way to make visitors/family feel welcome. They are a great team :). They looked after me so well when Mum was at the End of Life. I cannot thank them enough.
Sharon
Reply from Diane Kehoe, Manager at West View Care HomeThank you for such a lovely review. Theres hardly a day that goes by without someone mentioning your mum she truly was a character, and we all remember her with so much fondness. We hope youre doing well. We miss seeing you and your family at the home, and it was an absolute pleasure for us to care for your wonderful mum. The whole team deeply appreciates your kind words. Thank you again.
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Review from T M (Niece of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly recommend West View. It is the only home that really feels like 'home' in my experience. The staff and residents are family, everyone is loved, whether they are relatives, friends, professional visitors, residents or staff.
The home is full of laughter and hugs. There is always something
going on - whether it is preparing the vegetables for the big Sunday roast, joining in with games, singing, doing quiz's or a trip out - my Uncle was exhausted when he first arrived as there was so much to do - he always sleeps well after his busy day!
I love visiting West View and spend many happy days there with the whole new extended family.
Reply from Diane Kehoe, Manager at West View Care HomeWe are all thrilled with your review and recommendation. Thank you so much for taking the time.
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Review from Philip C (Husband of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited several care homes for my wife, who has Alzheimer's, before deciding on West View, which struck me as the standout one. I've been particularly impressed by the staff, who are invariably helpful and cheerful. I usually get offered a cup of tea when I visit and am invariably made to feel welcome.
My wife is happy there and has a pleasant room with spectacular views. Our relationship is much better now than it was before she moved into West View. There always seems to be an activity going on, such as singing or a quiz. The relaxed and cheerful atmosphere comes from the top, and the managers are outstanding. The Butterfly Approach to the quality of life of people living with dementia seems to work well. Altogether an outstanding care home.
Reply from Diane Kehoe, Manager at West View Care HomeWe truly appreciate your kind and thoughtful review-thank you so much for taking the time to share it. Your wife is a valued part of our West View family, and we're honoured to have her here with us.
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Review from Jacqueline H (Daughter of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been coming to Westview for a while now for daycare. It was difficult to get her to adjust, but the staff showed her such care and kindness that she now positively looks forward to her visits. She enjoys her time there and has even started telling us what she did. It is a shining example
of Butterfly care and has given the family such satisfaction to know how well she is doing.
Reply from Diane Kehoe, Manager at West View Care HomeYour mum is such a pleasure to have visit us each week. She is incredibly helpful-always lending a hand with making the tea and washing up-but she's also great fun to be around. We always have a lovely time when she's here. Thank you for the lovely review.
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Review from Keith F (Husband of Resident) published on 16 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my wife is a new resident at West View.she seems to be settling well.,this is helped of course by the attitude of the carers which I find exceptional. They are kind and caring and I find that nothing is too much trouble for them, even unusual requests. The food is varied and my wife appears
to enjoy her meals Her complexion has improved and she appears much healthier than when she arrived at West View .Up to the present it has been a positive experience for us and reassuring for me.
Reply from Diane Kehoe, Manager at West View Care HomeThank you for taking the time to share your kind and complimentary feedback about your wife's care. We truly enjoy having her here in our home, and it's always a pleasure to welcome you during your visits as well.
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Review from Nicola B (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can rest assured our mother is well looked after in a safe environment with clear procedures. The staff are always friendly, professional, kind and very welcoming. Our mother is treated as an individual with dignity and respect. There are plenty of stimulating activities to suit our mother's interests
which encourages her social interaction. When we speak to her or visit, she always seems to be taking part in activities. There is a good choice of nutritional, home cooked food and plenty of drinks which our mother enjoys. There is clear communication between the home and our family.
Reply from Diane Kehoe, Manager at West View Care HomeThanks so much for your very kind review. We really enjoy having your mother here and she is a very special member of the West View family.
We would like to thank you and your family for entrusting her into our care. Best regards, Diane
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Review from Liz S (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
West View is a wonderful home from home. All the staff are so caring and it's visible that all the residents are treated individually according to their needs and as if they are family.
I live 250 miles away and had looked at a few care homes near to me but once I'd been to West View, I knew it was
the right fit for my Dad.
Knowing that he's so well cared for has given me great comfort.
Reply from Diane Kehoe, Manager at West View Care HomeThank you so much for your lovely review. I'm delighted that your dad has settled in so quickly and is feeling content and at home. It's especially reassuring to know that you're no longer worrying about him. We are truly enjoying having him here with us.
With kind regards and much appreciation.
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Review from Alexia H (Daughter of Resident) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so eternally grateful to the staff at Westview for their kindness and care for Mum. Mum has Alzheimer's and the staff have been there to support her at all times. They are always a step ahead to foresee her needs and put plans in place to ensure her liberty and dignity are respected.
Mum has been
happy at Westview with a real sense of feeling safe and cared for. I cannot praise the staff enough for always going above and beyond. Thank you
Reply from Diane Kehoe, Manager at West View Care HomeHi Alex, The staff and I were thrilled to receive your review of West View. We truly enjoy caring for your mum and always look for ways to make her smile. Thank you so much for taking the time to share your feedback-it means a great deal to us. We very much appreciate it.
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Review from Caroline W (Niece of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If I can start by saying I no longer have to worry all the time about the standard of care and safety of my dear aunt. The home is always, warm, bright and welcoming. Friendly staff always doing things with and for residents. Good communications with myself and my sister as relatives. Lovely home cooked
food which we are always also offered. All found a very pleasant place to place to live in and visit.
Reply from Trevor Atkinson, Managing Director at West View Care HomeThank you for taking the time to review our home. We are very happy that you say that you "don't have to worry" about the way your aunt is cared for! It is our pleasure to provide professional and stimulating care in an environment people enjoy. We are also pleased that you like the home cooked food!
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Review from C H (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely happy and contented living at West View. The home has always been welcoming and attentive, but since achieving 'Butterfly' status, care has gone to the next level. The atmosphere is lovely, staff are smiling and appear to love their roles. The standard and variation of food is
amazing. Person-centred care is of utmost priority. I have the advantage of being a former employee, and a relative, so I have in depth knowledge of how much effort and consideration in made and shown to the residents. A lovely home.
Reply from Diane Kehoe, Registered Manager at West View Care HomeThank you so much for recognising the changes in the home and the impact this has had both on residents and staff. You have no idea how much this is appreciated, especially coming from you. Your mum remains an absolute pleasure to care for, and thank you for entrusting her to our care.
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Review from E G (Granddaughter of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother passed away last month and was a resident in West View prior to this. I do not live locally but visited a few times a year - often with my young children (her great-grandchildren). The staff were always kind and attentive to all residents treating them with care and respect.
When my
grandmother was more able they would ensure she could partake in more physical activities and socialise. In her final weeks, they kept her comfortable and safe.
Reply from Jennifer Collins, Admin at West View Care HomeThank you for taking the time to write these kind words. I will be sure to pass reviews on to the team and remind them of the good work they do.
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Review from Isabelle T (Granddaughter of Resident) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the standard of care West View provides to its residents. My grandmother was cared for beautifully and as an individual. The staff couldn’t do enough, the manager was open to suggestions and supported my Grandmother to ensure she had excellent end-of-life care. I am a Senior
Nurse in London with high standards and am very impressed with what I saw. Thank you West View.
Reply from Jennifer Collins, Admin at West View Care HomeThank you Isabelle for taking the time to leave such kind words about West View. It was a real privilege to care for your grandmother and build relationships with her family.
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Review from Jane H (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at West View for nearly 2 years. The care was all we could have hoped for - kindness and dignity at all times. The food was very good and her own preferences were taken into account. There were always plenty of activities going on and a friendly atmosphere at all times. In my opinion,
West View sets a standard to which all care homes should aspire.
Reply from Jennifer Collins, Admin at West View Care HomeThank you for your kind words and for giving us some wonderful musical memories. We will always strive to do our very best.
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Review from Sarah M (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my previous review, my Mother sadly passed six weeks ago. During the six weeks prior to her death, I visited twice daily, Mum was very strong and received 'end of life care' for six weeks. The care Mum received was second to none, her personal care was wonderful, I used to love the smell of 'Dove'
when I went in, her hair was always brushed beautifully, her skincare was faultless, never dry and moisturised regularly. The staff check pressure areas regularly and everything was charted. Always drinks to hand and everyone was so supportive towards me. One Manager said to me 'We will support you all the way and beyond'. I still visit weekly to play games, I enjoy it and the atmosphere is so uplifting with lots of laughter.
Every single detail of Mum's 'end of life' plan was implemented perfectly, both physical and spiritual aspects of her care. I can honestly say Mum was so blessed to have spent her last two years in West View.
Reply from Jennifer Collins, Admin at West View Care HomeThank you, Sarah, for giving us the opportunity to meet and care for your wonderful mum. Sharing time with her and her family was a real privilege. Thank you for choosing West View and for your continued support to both the home and its residents.
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Review from Peter W (Husband of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident here for about 16 months. I visit every other day as it is fifteen miles from our home address on busy and, at times, narrow roads. During these visits, I have been impressed with all I have seen, from the helpful and cheerful staff to the cleanliness of the buildings and
various rooms. The activities each day (one AM and one PM except Saturday and Sunday) are very welcome to the resident and better than I have seen in other care homes.
Reply from Jennifer Collins, Manager at West View Care HomeThank you for your review and your kind words about our home.
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Review from J T (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the care our mum received at West View. The staff and owners were always helpful, friendly and attentive. Our mother enjoyed all the activities, outings and food. Nothing was too much trouble, and we are so grateful to know that the last few months of her life were spent
feeling safe, well cared for and happy in such a beautiful place.
Reply from Jennifer Collins, Manager at West View Care HomeThank you for your kind words; it was our pleasure to take care of your mum.
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Review from Ian P (Respite Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This short stay took place from 16th to 30th June following a short stay in hospital, after a fall from a ladder. It was in the form of respite care in order for my wife to go on a pre-booked holiday. The care I received was in the form of meals and a room.
Reply from Dominika Nawalany, Assistant Manager at West View Care HomeThank you for your review. We were pleased we could support you in your recovery.
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Review from Susan L (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
West View is perfect for my elderly mother. She has 24/7 care and individual attention to her personal needs, whether medical, emotional, physical, or social. The home is attractive, spotless, well maintained, with a beautifully kept garden available for residents' use. The food is delicious. There
are twice-daily activities, including exercise, craft, and gardening, outings to Dartmoor, social gatherings, and celebrations. There are regular 'church' services and fellowship meetings for those seeking spiritual support. Check out their Facebook page! Every resident is treated with respect and every visitor is welcomed. We are kept informed if there are any medical problems; they also handle hospital appointments. This is a family-run business but it feels like home. The staff is professional, polite, extremely caring, and always kind to both residents and visitors. It was very important to us to find a home where my mother would be happy and well looked after - we couldn't wish for better.
Reply from Dominika Nawalany, Assistant Manager at West View Care HomeThank you very much for your kind and positive feedback and we truly appreciate it. It is so lovely to hear that your Mum is happy at West View and that you are happy with the care that we strive to provide. I will pass these comments on to the team which will give them so much pride to read.
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Review from Ben S (Son of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff and highly personalised level of care.
The staff got to know Mum at a very deep and sincere level, there is genuine love and affection both ways in the relationships that she has with them.
It is such great comfort to me to know that even though I’m far away, she is being cared for by
people who genuinely love and enjoy caring for her.
Reply from Trevor Atkinson, Manager at West View Care HomeThank you so much for your kind words. Our staff are greatly encouraged when families are pleased with the standards of care they deliver. It is a pleasure to care for your lovely Mum.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for West View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for West View Care Home is calculated as follows: ( (104 Excellents x 5) + (24 Goods x 4) ) ÷ 128 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for West View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 May 2026

1)A large first floor (lift available) bedroom with an ensuite shower room and a kitchenette. available end of May. Please call for further details.
2) A small bedroom with sink and nearby bathroom available from 18/5/26

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Awards / Recognitions (0)

Accreditations

Meet the Team (1)

Diane

Diane Kehoe

Job Title: Registered Manager Joined: 2023

A highly qualified former nurse with many years of Care Home managerial experience, specialising in the care of those with dementia.

Frequently Asked Questions about West View Care Home

What types of Care is West View Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West View Care Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at West View Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West View Care Home to the centre of Yelverton?

4.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West View Care Home to verify any information. View our terms and conditions. West View Care Home has an Enhanced Service - more info.