West View Care Home

My Mother was at West View for almost 5 years until she sadly died earlier this year. Being elderly, very independent and set in her ways, she was not the ideal candidate for a care home, but she adapted to care home life. We particularly liked sitting in the conservatory with the other residents, or exploring the beautiful garden where she would have much pleasure in showing me the summer house, always referred to by her as 'The Gardeners Cottage.' I always had peace of mind that she was fed, clean, loved and well cared for and now really miss my regular visits to West View where I used to enjoy not just seeing her, but the other residents and the lovely staff. West View is a remarkable place with a very friendly, family atmosphere. There is always lots going on from fellowship group, painting, flower arranging or various social events. I would fully recommend the home and are very thankful to the amazing staff for all their kindness.

Thank you Westview!!

West View is a brilliant home for my Mum who has dementia and has been living there now for several years. I live hundreds of miles away so am not able to visit as often as my siblings but whenever I do visit her, I am always very impressed by the friendliness and professionalism of the staff. Dementia is a very difficult condition to cope with but the staff are excellent and very caring and understanding when dealing with one of Mum's "episodes". It is very reassuring to know that Mum is so well cared for. West View and their staff set an extremely high standard, one that most care homes will never get near.

Sharon

I love visiting West View and spend many happy days there with the whole new extended family.

I visited several care homes for my wife, who has Alzheimer's, before deciding on West View, which struck me as the standout one. I've been particularly impressed by the staff, who are invariably helpful and cheerful. I usually get offered a cup of tea when I visit and am invariably made to feel welcome. My wife is happy there and has a pleasant room with spectacular views. Our relationship is much better now than it was before she moved into West View. There always seems to be an activity going on, such as singing or a quiz. The relaxed and cheerful atmosphere comes from the top, and the managers are outstanding. The Butterfly Approach to the quality of life of people living with dementia seems to work well. Altogether an outstanding care home.

My mum has been coming to Westview for a while now for daycare. It was difficult to get her to adjust, but the staff showed her such care and kindness that she now positively looks forward to her visits. She enjoys her time there and has even started telling us what she did. It is a shining example of Butterfly care and has given the family such satisfaction to know how well she is doing.

Although my wife is a new resident at West View.she seems to be settling well.,this is helped of course by the attitude of the carers which I find exceptional. They are kind and caring and I find that nothing is too much trouble for them, even unusual requests. The food is varied and my wife appears to enjoy her meals Her complexion has improved and she appears much healthier than when she arrived at West View .Up to the present it has been a positive experience for us and reassuring for me.

We can rest assured our mother is well looked after in a safe environment with clear procedures. The staff are always friendly, professional, kind and very welcoming. Our mother is treated as an individual with dignity and respect. There are plenty of stimulating activities to suit our mother's interests which encourages her social interaction. When we speak to her or visit, she always seems to be taking part in activities. There is a good choice of nutritional, home cooked food and plenty of drinks which our mother enjoys. There is clear communication between the home and our family.

Knowing that he's so well cared for has given me great comfort.

Mum has been happy at Westview with a real sense of feeling safe and cared for. I cannot praise the staff enough for always going above and beyond. Thank you

If I can start by saying I no longer have to worry all the time about the standard of care and safety of my dear aunt. The home is always, warm, bright and welcoming. Friendly staff always doing things with and for residents. Good communications with myself and my sister as relatives. Lovely home cooked food which we are always also offered. All found a very pleasant place to place to live in and visit.

My mother is extremely happy and contented living at West View. The home has always been welcoming and attentive, but since achieving 'Butterfly' status, care has gone to the next level. The atmosphere is lovely, staff are smiling and appear to love their roles. The standard and variation of food is amazing. Person-centred care is of utmost priority. I have the advantage of being a former employee, and a relative, so I have in depth knowledge of how much effort and consideration in made and shown to the residents. A lovely home.

When my grandmother was more able they would ensure she could partake in more physical activities and socialise. In her final weeks, they kept her comfortable and safe.

I am very impressed with the standard of care West View provides to its residents. My grandmother was cared for beautifully and as an individual. The staff couldn’t do enough, the manager was open to suggestions and supported my Grandmother to ensure she had excellent end-of-life care. I am a Senior Nurse in London with high standards and am very impressed with what I saw. Thank you West View.

My mum was a resident at West View for nearly 2 years. The care was all we could have hoped for - kindness and dignity at all times. The food was very good and her own preferences were taken into account. There were always plenty of activities going on and a friendly atmosphere at all times. In my opinion, West View sets a standard to which all care homes should aspire.

Every single detail of Mum's 'end of life' plan was implemented perfectly, both physical and spiritual aspects of her care. I can honestly say Mum was so blessed to have spent her last two years in West View.

My wife has been a resident here for about 16 months. I visit every other day as it is fifteen miles from our home address on busy and, at times, narrow roads. During these visits, I have been impressed with all I have seen, from the helpful and cheerful staff to the cleanliness of the buildings and various rooms. The activities each day (one AM and one PM except Saturday and Sunday) are very welcome to the resident and better than I have seen in other care homes.

We cannot speak highly enough of the care our mum received at West View. The staff and owners were always helpful, friendly and attentive. Our mother enjoyed all the activities, outings and food. Nothing was too much trouble, and we are so grateful to know that the last few months of her life were spent feeling safe, well cared for and happy in such a beautiful place.

This short stay took place from 16th to 30th June following a short stay in hospital, after a fall from a ladder. It was in the form of respite care in order for my wife to go on a pre-booked holiday. The care I received was in the form of meals and a room.