Bascombe Court, Brixham, Devon
Bascombe Court, Brixham, Devon
Bascombe Court, Brixham, Devon

Bascombe Court has exceptional accommodation for 46 residents, comprising 38 single rooms and 4 companion rooms, all with en-suite facilities. 18 bedrooms have large sunny verandas & patio areas

Landscaped gardens and views across Torbay are very popular, making the home a great place to live and visit, with skilled carers available day and night who treat residents with dignity and respect and remain up-to-date with any daily care needs or ongoing health concerns.

The service aspires to a hotel atmosphere, with a choice of lounge areas in which to socialise or relax and assisted bathing equipment for those with mobility issues. The home now boasts a hairdressing salon and a computer room set up for Skype

Group: Devon Care Group

Person in charge: Kerry Osman (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 46

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single from £600 (These prices are only a guideline, please contact Bascombe Court to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Bascombe Court do not have visiting hours, an open door policy is in operation that welcomes visitors at any time.

Parking:

The home has plenty of free on site parking

Latest Care Quality Commission* Report on Bascombe Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Bascombe Court has a Review Score of 9.7 (9.748)

The Review Score of 9.7 (maximum of 10) for Bascombe Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bascombe Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Bascombe Court is calculated as follows: ( (109 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bascombe Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bascombe Court?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bascombe Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    1

My mother has now lived here for 6 1/2 years and she describes the staff as her second family. She is always telling me how lucky she has been to find such a lovely place to live. Recent improvements to the building make the place light, bright and very attractive. Dining room and lounge furniture have all been replaced with light wood, including a beautiful set of bookshelves. Mum has no complaints and I have to thank management and staff for helping us as a family with any problems.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel totally relaxed with my mother living in Bascombe Court. The staff are delightful, friendly and most importantly make eye contact with you when I visit, ask you how you are and offer you a cup of tea. All the staff seem to be friends with the residents, which makes it one big happy family. My mother seems very contented and well cared for here. Well done to the management and staff. Looking forward to the Christmas party.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nikki Rogers, Director at Bascombe Court responded to this review on 04 Oct 2017:

Thank you for your kind words that we all appreciate, it is lovely to know that you are extremely happy with the care that the home provides and that your mum is very contented here at Bascombe Court.

We were recommended Bascombe by friends who both had mothers living here. We were naturally nervous for our mum when she moved in, especially as dad had previously been in a very poor home. It was literally a breath of fresh air.
Mum settled in quite quickly and although we ask on every visit, she has "nothing to complain about at all, all very good". We think she really enjoys the social contact and the staff are always very kind and attentive. The room/facilities and good are of a very good standard and the management team friendly, flexible and responsive - it is a real "home from home".

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother has been in Bascombe Court for just over a year and is very happy, as are my sister and I. We can come and go as we please. The atmosphere in the home and with the staff is lovely. We are always offered tea and cakes. Mum's room is always cleaned to a high standard, her medical and dietary needs are always dealt with to high standards. We would like to say that the chairs in the dining room are quite heavy and we think it would be a good idea if there were some lighter fold up chairs in the lounge.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nikki Rogers, Director at Bascombe Court responded to this review on 21 Aug 2017:

Thank you for your kind words. It is lovely to know that you are happy with everything in the home. It is also good for the staff to know when they are doing well as it is not always easy being a carer and I am sure they will appreciate your words.

The care my mother receives at Bascombe Court is second to none. She has been there many years now and she is and always has been very happy and contented, thanks to the wonderful staff who do a great job in looking after her.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff at every level are caring and patient. They always listen and try to provide for individual requests. All the residents always look clean, happy and I visit at least once or twice per week.

I cannot fault how both my parents (who are not easy) are being looked after.

It has made a huge difference to my life to know they are safe and cared for so well.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cannot praise this home enough! Mum is happy and feels safe, which is so important with Dementia.

The staff are truly dedicated and enjoy their jobs - from manager to domestics. This home has changed the family circumstances for the better - we can all relax knowing Mum is being so well looked after.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with my mother's care in all aspects. A very pleasant care home with friendly and helpful staff and would highly recommend to others.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Food is good. Generally, the carers are OK. I have no quibble with them at all. They respond fairly quickly when I press the buzzer.

How likely would you be to recommend Bascombe Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother broke her hip in April and for 5 months went in and out of care until we found Bascombe. What a wonderful place. She is so settled now that the change in her attitude has been incredible. We can't praise it enough.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care home to be a warm and friendly atmosphere, with excellent caring staff. The food looks great! and can honestly say it feels like a home from home and I would not hesitate to recommend.

How likely would you be to recommend Bascombe Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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