Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 39 Service Users
Other Care Provided
- Palliative / End of Life Care
- Day Care
Primley House offers high-quality residential care in a comfortable and homely setting. A focus on personalised care, providing the amenities and support needed to ensure every resident’s well-being and comfort. From tastefully decorated rooms to nutritious meals and engaging activities, prioritising each resident’s individual needs and preferences.
Commitment to excellence is upheld through regular quality assessments and inspections, ensuring consistently high standards of care. At Primley House, the team is dedicated...
Primley House offers high-quality residential care in a comfortable and homely setting. A focus on personalised care, providing the amenities and support needed to ensure every resident’s well-being and comfort. From tastefully decorated rooms to nutritious meals and engaging activities, prioritising each resident’s individual needs and preferences.
Commitment to excellence is upheld through regular quality assessments and inspections, ensuring consistently high standards of care. At Primley House, the team is dedicated to creating a caring, enriching environment where residents feel valued, supported, and part of a close-knit community.
Primley House was built in the early 18th Century and purchased in the early 20th Centry by Herbert Whitley, the creator of Paignton Zoo.
He spent considerable time and effort growing a collection of animals and plants, many of which were kept at Primley House.
With a growing private collection Mr Whitley agreed to take all the animals from Chessington Zoo when they needed to evacuate with the onset of the second world war. Expanding across the road from the original house, the zoo opened to the public in 1923 as Primley Zoological Gardens.
It is said that after clashes with the Inland Revenue over his refusal to collect 'entertainment tax' he closed the zoo, re-opening after the second world war as Paignton Zoo.
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Care Provided by Primley House Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Primley House Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Primley House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Primley Housing Association Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Marta Kenny (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (29)
- Couples/Companion Rooms (5)
Primley House Care Home Reviews (13)
9.3
Primley House Care Home has a Review Score of 9.3 (9.277) out of 10, based on 6 reviews in the last 2 years.
Over all time Primley House Care Home has 13 reviews.
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Overall Experience
Date Published
Reviewer Connection to Primley House Care Home
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Review from Peter P (Son of Resident) published on 29 January 2026 Submitted via Website•
Overall Experience
After visiting several care homes in Torbay for my mother who was relocating back to the UK from Spain we decided that Primley was the best place for her.
My mother has now been at Primley for over three years & is extremely happy there.
My mother has now been at Primley for over three years & is extremely happy there.
All the staff are amazing & nothing is too much trouble for...
After visiting several care homes in Torbay for my mother who was relocating back to the UK from Spain we decided that Primley was the best place for her.
My mother has now been at Primley for over three years & is extremely happy there.
All the staff are amazing & nothing is too much trouble for them. They cater for my mother's every need every day 24/7.
Friendly caring home in beautiful grounds & very quiet.
Meals are excellent & all residents have choices of food every day. Activities most days & free hairdressing once a week for all residents.
My mother has now been at Primley for over three years & is extremely happy there.
All the staff are amazing & nothing is too much trouble for them. They cater for my mother's every need every day 24/7.
Friendly caring home in beautiful grounds & very quiet.
Meals are excellent & all residents have choices of food every day. Activities most days & free hairdressing once a week for all residents.
I can honestly say that in my opinion this is the best care home you could find for your relative in Torbay . Highly Recommended.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for those lovely words, from all the staff at Primley House.
Review from Ruth B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card•
Overall Experience
I found all staff to be helpful and happy to meet and identifing what was needed, at different times, the physical, emotional are being looked after very well, the home is very clean and the lady doing the laundry is very efficient.
I found all staff to be helpful and happy to meet and identifing what was needed, at different times, the physical, emotional are being looked after very well, the home is very clean and the lady doing the laundry is very efficient.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for your review, it is greatly appreciated by us all.
Review from J R (Daughter-in-law of Resident) published on 15 January 2026 Submitted via Postal Card•
Overall Experience
Mun-in-law moved to Primley House in the summer. The house has a lovely homely feel to it. Recently she was unwell and it was so reassuring to know she was being cared for so well. The nurses and staff are amazing, nothing is too much trouble.
Mun-in-law moved to Primley House in the summer. The house has a lovely homely feel to it. Recently she was unwell and it was so reassuring to know she was being cared for so well. The nurses and staff are amazing, nothing is too much trouble.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for your kind words, they mean so much to all our staff here at Primley House.
Review from H H (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card•
Overall Experience
The management and staff of Primley House are all outstanding. So kind, caring and compassionate. Whenever I visit my mother they cannot do enough for her. I see this across the home in general with other residents. Nothing seems to be any trouble.
The care received by my mother - who is...
The management and staff of Primley House are all outstanding. So kind, caring and compassionate. Whenever I visit my mother they cannot do enough for her. I see this across the home in general with other residents. Nothing seems to be any trouble.
The care received by my mother - who is wheelchair bound, is second to none, including emotionally also.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for the lovely review, it is very appreciated by everyone here at Primley House.
Review from John H (Son of Resident) published on 30 December 2025 Submitted via Review Postal Card•
Overall Experience
My mother has been a resident at Primley House for almost 2 years and we both feel fortunate that she came here. There is a really good atmosphere fostered by an excellent manager and supported by a cheerful, friendly and attentive group of carers giving it almost a family feel. The activities and...
My mother has been a resident at Primley House for almost 2 years and we both feel fortunate that she came here. There is a really good atmosphere fostered by an excellent manager and supported by a cheerful, friendly and attentive group of carers giving it almost a family feel. The activities and entertainment are well above the standard I associate with care homes and the communal areas are spacious and welcoming, including an attached hairdressing salon. The kitchen staff provide an excellent selection of meals and are flexible on timings and amounts. My mother, who always maintained she would not enjoy care home food, loves it. They also provided a cake and scones for the small birthday parties we organised. The dining room is restaurant-like with cloths on the tables and flowers. Even though my mother has no mobility, she is dressed each morning and taken to the dining room for breakfast.
I have no complaints about Primley House and am only too grateful that my mother is a resident here where she is comfortable and content and well looked after.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for your review it means so much for the staff to know they are appreciated so much by the residents and their families.
Review from Sarah P (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card•
Overall Experience
My dad has lived at Primley House for three years. It is a lovely home, and he is very well cared for. Nothing is too much trouble, and they all treat him with dignity and respect, but also love and understand his sense of humour. I can relax knowing Dad is happy and he enjoys the various...
My dad has lived at Primley House for three years. It is a lovely home, and he is very well cared for. Nothing is too much trouble, and they all treat him with dignity and respect, but also love and understand his sense of humour. I can relax knowing Dad is happy and he enjoys the various activities and the food. I would highly recommend it to anyone who has a relative needing care.
↩Reply from Sandy Clarke, Administrative Officer at Primley House Care Home
Thank you so much for your lovely review, from everyone at Primley House.
Review from Peter H (Brother of Resident) published on 6 June 2022 Submitted via Website•
Overall Experience
My twin brother was here for some time ,sadly he passed away on the 14th of May 2022. He was very happy at Primley House, the staff were very professional and kind. Very nice surroundings and pleasant atmosphere.
My twin brother was here for some time ,sadly he passed away on the 14th of May 2022. He was very happy at Primley House, the staff were very professional and kind. Very nice surroundings and pleasant atmosphere.
Review from Lisa M (Daughter of Resident) published on 21 February 2020 Submitted via Website•
Overall Experience
Came to visit my dad and got to meet the staff, everyone made us feel very welcome. They could not do enough for us and take wonderful care of my dad. Thank you again for everything you do for my dad and other residents.
Came to visit my dad and got to meet the staff, everyone made us feel very welcome. They could not do enough for us and take wonderful care of my dad. Thank you again for everything you do for my dad and other residents.
Review from Jean D (Daughter of Resident) published on 14 June 2019 Submitted via Website•
Overall Experience
Mum was admitted to Primley House in early March 2019 following a month in hospital where she celebrated her 95th birthday. Unable to return to Supported Living, I looked at three care homes and fortunately there was a room available in Primley House.
Mum is physically feeling her age but...
Mum was admitted to Primley House in early March 2019 following a month in hospital where she celebrated her 95th birthday. Unable to return to Supported Living, I looked at three care homes and fortunately there was a room available in Primley House.
Mum is physically feeling her age but mentally alert and does not suffer from Dementia.
Mum is physically feeling her age but mentally alert and does not suffer from Dementia.
I am now retired but designed and implemented a scheme in Hampshire for the care of the elderly during my career. This won a Health and Social Services national award, I mention this as it makes me a somewhat discriminating Service User. I have found the quality of care at Primley House excellent and the respectful and helpful attitude of the Management has a cascade effect on the overall care provided. I have recommended Primley House to various friends and am comfortable about putting this review in the public domain. The care of our vulnerable elderly matters and this is a residential home where they are getting it right.
Review from Ian M (Relative of Resident) published on 13 August 2018 Submitted via Website•
Overall Experience
My mother-in-law has recently gone to live in Primley House and we have been very happy with how quickly she has settled in. We attribute this to the very kind staff and the friendliness offered at the home. She likes the food, the gardens and her room.
We are very pleased.
My mother-in-law has recently gone to live in Primley House and we have been very happy with how quickly she has settled in. We attribute this to the very kind staff and the friendliness offered at the home. She likes the food, the gardens and her room.
We are very pleased.
Review from Sylvia R (Daughter of Resident) published on 10 July 2018 Submitted via Website•
Overall Experience
After my father passed away my mother was not able to care for herself. We all felt concerned with moving her into a 'home'. However, I can honestly say this has been a revelation - Primley House is wonderful starting at the top management down to all the staff, it is friendly, caring, lovely...
After my father passed away my mother was not able to care for herself. We all felt concerned with moving her into a 'home'. However, I can honestly say this has been a revelation - Primley House is wonderful starting at the top management down to all the staff, it is friendly, caring, lovely gardens, good housekeeping and good food. I cannot think of a negative and as a family, we are very happy with every aspect of the care. I can recommend it highly enough.
Review from Maureen W (Resident / Service User) published on 4 July 2018 Submitted via Website•
Overall Experience
My family would like to thank the staff at Primley House for the ongoing care they provide, the home is always very clean and smells nice, the food is excellent and served in a very nice dining room, there are also daily activities organised.
Thanks again to all the excellent staff.
My family would like to thank the staff at Primley House for the ongoing care they provide, the home is always very clean and smells nice, the food is excellent and served in a very nice dining room, there are also daily activities organised.
Thanks again to all the excellent staff.
Review from Jo K (Daughter of Resident) published on 1 June 2017 Submitted via Website•
Overall Experience
Thank you so much to a wonderful team at Primley House. Your care, compassion, kindness and dedication to each and every resident is amazing. I cannot think of anywhere better for my Mum to have stayed for her respite. The food is brilliant, it is spotlessly clean and the room my Mum stayed in was...
Thank you so much to a wonderful team at Primley House. Your care, compassion, kindness and dedication to each and every resident is amazing. I cannot think of anywhere better for my Mum to have stayed for her respite. The food is brilliant, it is spotlessly clean and the room my Mum stayed in was lovely and welcoming. You have such a wonderful atmosphere both inside and outside and the attention to detail is spot on. Thank you, each and every one of you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Primley House Care Home.
Upcoming Events
There are no upcoming events for Primley House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Primley House Care Home.
Accreditations
There are no accreditations posted yet for Primley House Care Home.
Meet the Team (3)
Marta KennyJob Title Care Home ManagerJoined 2013
Hi, I am Marta. I joined Primley House in 2013 as a Senior Care Assistant, became Assistant Manager in October 2015 and then Care Home Manager in...
Hi, I am Marta. I joined Primley House in 2013 as a Senior Care Assistant, became Assistant Manager in October 2015 and then Care Home Manager in January 2025.
My passion here at Primley House is to provide the highest quality of care to our lovely residents. We are very lucky to have the most amazing staff here, and with daily activities, regular entertainment and freshly cooked food, we pride ourselves on making Primley a home together.
When I am not at Primley, I love spending time with my family, love walks and days out, and enjoy keeping fit and running.
Sandy ClarkeJob Title Administrative OfficerJoined 2022
Hi, I am Sandy.
I joined Primley House in February 2022 as an Administrator. As a previous part-time carer, I understand the importance of what we...
Hi, I am Sandy.
I joined Primley House in February 2022 as an Administrator. As a previous part-time carer, I understand the importance of what we do here at Primley House. Having been in finance as well as administration for over 40 years, I became an Administrative Officer in November 2023, now doing the accounts and budgeting.
My job involves dealing with lots of different people, including relatives and friends of our residents and various councils regarding funding.
I have lived in Torbay for 23 years and have 2 grown-up children and 2 grandchildren that keep me busy, but I love anything outdoors, music festivals, kayaking and hikes on the weekends.
Asmira KalabicJob Title Deputy ManagerJoined 2024
Hi, I am Asmira.
I joined Primley House in July 2024 as a Senior Care Assistant, progressing to Deputy Manager in June 2025. With an NVQ Level 5 in...
Hi, I am Asmira.
I joined Primley House in July 2024 as a Senior Care Assistant, progressing to Deputy Manager in June 2025. With an NVQ Level 5 in Health and Social Care, I am dedicated and passionate about supporting individuals and allowing them the best life possible. I am lucky to work with some amazing people here at Primley House; we are like one big family!
In my free time, I like to travel, read and spend time with my family and friends.
Frequently Asked Questions about Primley House Care Home
What types of Care is Primley House Care Home registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Primley House Care Home have?
There are 29 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Primley House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primley House Care Home to the centre of Paignton?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primley House Care Home to verify any information. View our terms and conditions. Primley House Care Home has an Enhanced Service -what an Enhanced Service includes.