Primley House Care Home

Primley House, Totnes Road, Paignton TQ3 3SB
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8.3 9 Reviews
  • Primley House Care Home, Paignton
Primley House offers high-quality residential care in a comfortable and homely setting. A focus on personalised care, providing the amenities and support needed to ensure every resident’s well-being and comfort. From tastefully decorated rooms to nutritious meals and engaging activities, prioritising each resident’s individual needs and preferences.

Commitment to excellence is upheld through regular quality assessments and inspections, ensuring consistently high standards of care. At Primley House, the team is dedicated to creating a caring, enriching environment where residents feel valued, supported, and part of a close-knit community.

Primley House was built in the early 18th Century and purchased in the early 20th Centry by Herbert Whitley, the creator of Paignton Zoo.

He spent considerable time and effort growing a collection of animals and plants, many of which were kept at Primley House.

With a growing private collection Mr Whitley agreed to take all the animals from Chessington Zoo when they needed to evacuate with the onset of the second world war. Expanding across the road from the original house, the zoo opened to the public in 1923 as Primley Zoological Gardens.   

It is said that after clashes with the Inland Revenue over his refusal to collect 'entertainment tax' he closed the zoo, re-opening after the second world war as Paignton Zoo.
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Care Provided by Primley House Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 39 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1170
  • RESPITE Self-Funded Residential Care: £1150 – £1170

These prices are only a guideline, please contact Primley House Care Home to find out the exact price for your requirements.

Contact Primley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Primley House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Primley Housing Association Ltd
  • Voluntary / Not for Profit Owned

Person in Charge

  • Marta Kenny (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (5)

Primley House Care Home Reviews (9)

8.3

Primley House Care Home has a Review Score of 8.3 (8.338) out of 10, based on 2 reviews in the last 2 years.
Over all time Primley House Care Home has 9 reviews.

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Total of 9, showing 1-9
Review from John H (Son of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Primley House for almost 2 years and we both feel fortunate that she came here. There is a really good atmosphere fostered by an excellent manager and supported by a cheerful, friendly and attentive group of carers giving it almost a family feel. The activities and entertainment
are well above the standard I associate with care homes and the communal areas are spacious and welcoming, including an attached hairdressing salon. The kitchen staff provide an excellent selection of meals and are flexible on timings and amounts. My mother, who always maintained she would not enjoy care home food, loves it. They also provided a cake and scones for the small birthday parties we organised. The dining room is restaurant-like with cloths on the tables and flowers. Even though my mother has no mobility, she is dressed each morning and taken to the dining room for breakfast.
I have no complaints about Primley House and am only too grateful that my mother is a resident here where she is comfortable and content and well looked after.
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Review from Sarah P (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has lived at Primley House for three years. It is a lovely home, and he is very well cared for. Nothing is too much trouble, and they all treat him with dignity and respect, but also love and understand his sense of humour. I can relax knowing Dad is happy and he enjoys the various activities
and the food. I would highly recommend it to anyone who has a relative needing care.
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Review from Peter H (Brother of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My twin brother was here for some time ,sadly he passed away on the 14th of May 2022. He was very happy at Primley House, the staff were very professional and kind. Very nice surroundings and pleasant atmosphere.
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Review from Lisa M (Daughter of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came to visit my dad and got to meet the staff, everyone made us feel very welcome. They could not do enough for us and take wonderful care of my dad. Thank you again for everything you do for my dad and other residents.
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Review from Jean D (Daughter of Resident) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Primley House in early March 2019 following a month in hospital where she celebrated her 95th birthday. Unable to return to Supported Living, I looked at three care homes and fortunately there was a room available in Primley House.
Mum is physically feeling her age but mentally
alert and does not suffer from Dementia.
I am now retired but designed and implemented a scheme in Hampshire for the care of the elderly during my career. This won a Health and Social Services national award, I mention this as it makes me a somewhat discriminating Service User. I have found the quality of care at Primley House excellent and the respectful and helpful attitude of the Management has a cascade effect on the overall care provided. I have recommended Primley House to various friends and am comfortable about putting this review in the public domain. The care of our vulnerable elderly matters and this is a residential home where they are getting it right.
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Review from Ian M (Relative of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has recently gone to live in Primley House and we have been very happy with how quickly she has settled in. We attribute this to the very kind staff and the friendliness offered at the home. She likes the food, the gardens and her room.
We are very pleased.
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Review from Sylvia R (Daughter of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my father passed away my mother was not able to care for herself. We all felt concerned with moving her into a 'home'. However, I can honestly say this has been a revelation - Primley House is wonderful starting at the top management down to all the staff, it is friendly, caring, lovely gardens,
good housekeeping and good food. I cannot think of a negative and as a family, we are very happy with every aspect of the care. I can recommend it highly enough.
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Review from Maureen W (Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family would like to thank the staff at Primley House for the ongoing care they provide, the home is always very clean and smells nice, the food is excellent and served in a very nice dining room, there are also daily activities organised.
Thanks again to all the excellent staff.
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Review from Jo K (Daughter of Resident) published on 1 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to a wonderful team at Primley House. Your care, compassion, kindness and dedication to each and every resident is amazing. I cannot think of anywhere better for my Mum to have stayed for her respite. The food is brilliant, it is spotlessly clean and the room my Mum stayed in was lovely
and welcoming. You have such a wonderful atmosphere both inside and outside and the attention to detail is spot on. Thank you, each and every one of you.
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Current Review Score: 8.3 (8.338)

Overview of Review Score

The Review Score of 8.3 (8.338) out of 10 for Primley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.957 for Primley House Care Home is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.381 Points relating to the number of positive Reviews for Primley House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 2 Positive Reviews ÷ 7.8 = 0.256
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Marta

Marta Kenny

Job Title: Care Home Manager Joined: 2013

Hi, I am Marta. I joined Primley House in 2013 as a Senior Care Assistant, became Assistant Manager in October 2015 and then Care Home Manager in January 2025.


My passion here at Primley House is to provide the highest quality of care to our lovely residents. We are very lucky to have the most amazing staff here, and with daily activities, regular entertainment and freshly cooked food, we pride ourselves on making Primley a home together.


When I am not at Primley, I love spending time with my family, love walks and days out, and enjoy keeping fit and running.

Sandy

Sandy Clarke

Job Title: Administrative Officer Joined: 2022

Hi, I am Sandy.


I joined Primley House in February 2022 as an Administrator. As a previous part-time carer, I understand the importance of what we do here at Primley House. Having been in finance as well as administration for over 40 years, I became an Administrative Officer in November 2023, now doing the accounts and budgeting.


My job involves dealing with lots of different people, including relatives and friends of our residents and various councils regarding funding.


I have lived in Torbay for 23 years and have 2 grown-up children and 2 grandchildren that keep me busy, but I love anything outdoors, music festivals, kayaking and hikes on the weekends.

Asmira

Asmira Kalabic

Job Title: Deputy Manager Joined: 2024

Hi, I am Asmira.


I joined Primley House in July 2024 as a Senior Care Assistant, progressing to Deputy Manager in June 2025. With an NVQ Level 5 in Health and Social Care, I am dedicated and passionate about supporting individuals and allowing them the best life possible. I am lucky to work with some amazing people here at Primley House; we are like one big family!


In my free time, I like to travel, read and spend time with my family and friends.

Frequently Asked Questions about Primley House Care Home

What types of Care is Primley House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Primley House Care Home have?

There are 29 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Primley House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primley House Care Home to the centre of Paignton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primley House Care Home to verify any information. View our terms and conditions. Primley House Care Home has an Enhanced Service - more info.