Long Close Retirement Home

23 Forest Road, Branksome Park, Poole BH13 6DQ
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9.5 7 Reviews
  • Long Close Retirement Home, Poole
Long Close Retirement Home is a charming, Victorian property that provides a warm, supportive environment for older adults. Located in a peaceful, picturesque setting, Long Close offers a blend of classic elegance and modern care, ensuring residents enjoy both comfort and quality care.

Long Close prides itself on offering personalised care that is tailored to the unique needs of each resident. The team of dedicated, professional caregivers is committed to providing 24/7 support with compassion and respect, ensuring that each resident’s dignity and independence are maintained. Whether it's assistance with daily living, medical support, or personal care, Long Close is dedicated to making sure all residents feel secure and well-cared for.

The Victorian architecture of Long Close creates a homely, character-filled environment. Residents enjoy comfortable, well-appointed private and shared rooms with period features that create a welcoming atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 17 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400

These prices are only a guideline, please contact Long Close Retirement Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Keith London-Webb

Person in charge

  • James London-Webb (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (15)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Their is a locked door and signing in book on arrival and departure

Parking

  • Parking outside of property for all visitors

Long Close Retirement Home Reviews (7)

9.5

Long Close Retirement Home has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years.
Over all time Long Close Retirement Home has 7 reviews.

Overall Experience
  • 7
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Date Published
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Reviewer Connection to Long Close Retirement Home
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Total of 7, showing 1-7
Review from R K (Daughter of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an outstanding home . My dad has been here since early May and has settled here amazingly. The staff are friendly caring and person centred and The atmosphere is so welcoming when you arrive . The deputy manager and I cannot fault her as she is devoted to
Making sure all the residents needs
are met and that they are as comfortable and happy as they can be . I have a lot to thank her for . Exceptional home .
Reply from ELEANOR GRACE FOWLE, Deputy Manager at Long Close Retirement Home

Thank you so much for the kind words! You and your dad are a blessing to us here :)

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Review from Dawn M (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel so grateful to know my mum is living in such a special care home - where the staff are exceptional and genuinely caring plus very professional. Mum has been able to personalize her room with her own pictures and paintings, so she feels at home. As a daughter who loves her mum so much - the welcome
has been incredible, where key staff and leadership were all waiting for mums arrival to provide mum, my brother and grandson with such a warm welcome. Management have been outstanding in educating family of key processes such as renewing Mums medication, registering her with a local doctor, arranging a hairdressers plus sensitively discussing what happens towards end of life, so everything is clear with no surprises. All the carers are so kind hearted and care for the residents . The food is prepared on site by qualified chefs and the food is delicious and nutritious . I can't speak highly enough about the home, which has provided me with peace of mind knowing mum is safe and happy.
Reply from ELEANOR GRACE FOWLE, Deputy Manager at Long Close Retirement Home

Thank you so much for you kind review :) you are all a very special family and we welcome you into our family here at long Close

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Review from Michael V (Brother of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Long Close is a very caring community and I have found all the staff to be kind and concerned for the welfare of the residents. The rooms are comfortable and the food very good.
My sister is very happy there.
Reply from ELEANOR GRACE FOWLE, Deputy Manager at Long Close Retirement Home

Thank you so much for your review it means a lot to us here at Long Close

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Review from M B (Cousin of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has lived here for 3 1/2 years. Her needs have increased significantly, but nothing is too much trouble for the carers. They are always cheerful and respectful to my cousin, including when I arrive outside the room unannounced. My cousin regularly tells me how much she likes it here, and how
kind everyone is. She chose Long Close because she used to visit a friend there about ten years ago and knew how good it was. When she moved in, some of the staff remembered her.
My cousin is now bedbound, so carers spend time, 1/1 with her, talking and doing puzzles. My cousin tells me she gets lots of visitors, sadly, she doesn't but, she thinks the carers are visitors. The home has seasonal decorations, currently Easter Eggs, bunny ornaments, and even rabbit skittles. Other events, such as Christmas, the coronation, saw the home decorated. A small thing, seasonal serviettes, helps my cousin understand the time of year. Whenever I visit a member of the management team, is about. The carers always make time to speak to me. This is helpful, when I have had a difficult visit with my cousin,
Reply from ELEANOR GRACE FOWLE, Deputy Manager at Long Close Retirement Home

Thank you so much for wonderful review ! So kind of you !

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Review from Michael S (Friend of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Long Close retirement home is an outstanding care home in every aspect. The owner, manager and care staff are all really friendly, warm and welcoming - this creates such a lovely, warm, happy atmosphere as soon as you set foot in the home. The staff are extremely caring and attentive to the needs
of the residents, always making sure that they feel happy, comfortable, safe and cared for. They have a great programme of regular activities and weekly musical entertainment, which is really important for the residents' happiness and well-being. The care staff team usually get involved to make it even more fun for everyone - they sing along with the residents, and also get some of the them up dancing! This is really great, good for the residents and so much fun! Highly recommended care home, where you can have peace of mind that your family will receive the highest standard of care.
Reply from Eleanor Grace Fowle, Deputy Manager at Long Close Retirement Home

Thank you so much for the review :)

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Review from Holly C (Regular Volunteer) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I come to Long Close every Wednesday morning to take a Chair Yoga class with the residents. (Have been coming here for around a year now.) The residents are always engaged and happy while joining in, and have excellent mobility, flexibility, balance and strength.
The staff are very welcoming and friendly
whenever I'm here. The home is always clean and tidy, and the food smells amazing! (Roast dinner on Wednesdays!!)
I absolutely love coming to Long Close to take classes, and would 100% recommend to anyone who wanted to live here, or if someone was looking for a home for a loved one. You can really tell the residents are taken care of, and there's always a lovely atmosphere.
Thank you everyone at Long Close! Looking forward to next Wednesday!
Reply from Eleanor Fowle, Deputy Manager at Long Close Retirement Home

Thank you so much for you review, see you Wednesday!

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Review from Sheila T (Daughter of Resident) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Long Close for over a couple of years and in that time the care she has received has been outstanding.
During this last year, my mother has been kept safe due to the protocols that they put in place for Covid 19 this was established and implemented before the government formally
announced any. This has meant they have saved all their residents and staff.
I cannot thank them enough.
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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Long Close Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Long Close Retirement Home is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 72 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Long Close Retirement Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

James

James London-Web

Job Title: Registered Manager Joined: 2010

James London-Web is the Registered Manager at Long Close Retirement Home, a family-run care home where he has been a dedicated full-time team member for over 20 years. Growing up on the premises, James developed a deep connection to the home and its residents, working part-time while pursuing a degree in Fine Art before stepping into an assistant managerial role. Now as Registered Manager for the past two and a half years, he takes a hands-on approach, ensuring residents receive personalised care in a warm, homely environment. Passionate about the values of a small, privately run care home, James is committed to creating a supportive and comfortable atmosphere for all.

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ELEANOR GRACE FOWLE

Job Title: Deputy Manager Joined: 2024

I am a passionate and experienced care professional with over 18 years in the sector, having worked my way up from hands-on care to senior leadership roles. I was head of care in a 55 bed dementia home, I previously ran and developed a successful domiciliary care agency, where I not only managed care delivery in the community but also provided staffing solutions to nursing and residential care homes. This gave me a strong foundation in compliance, recruitment, care planning, and building trusted relationships across multiple care settings.


Now working as Deputy Manager at Long Close, I bring that same level of commitment and expertise to supporting both service users and staff. I am deeply committed to delivering high-quality, person-centered care, and I take pride in mentoring teams, maintaining high standards, and ensuring dignity and respect for all individuals.


Driven, reliable, and compassionate, I strive to create environments where both carers and clients feel supported, safe, and empowered.

Frequently Asked Questions about Long Close Retirement Home

What types of Care is Long Close Retirement Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Long Close Retirement Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Long Close Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Long Close Retirement Home to the centre of Poole?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Long Close Retirement Home to verify any information. View our terms and conditions. Long Close Retirement Home has an Enhanced Service - more info.