Long Close Retirement Home

23 Forest Road, Branksome Park, Poole BH13 6DQ
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8.7 3 Reviews
  • Long Close Retirement Home, Poole
Long Close Retirement Home is a charming, Victorian property that provides a warm, supportive environment for older adults. Located in a peaceful, picturesque setting, Long Close offers a blend of classic elegance and modern care, ensuring residents enjoy both comfort and quality care.

Long Close prides itself on offering personalised care that is tailored to the unique needs of each resident. The team of dedicated, professional caregivers is committed to providing 24/7 support with compassion and respect, ensuring that each resident’s dignity and independence are maintained. Whether it's assistance with daily living, medical support, or personal care, Long Close is dedicated to making sure all residents feel secure and well-cared for.

The Victorian architecture of Long Close creates a homely, character-filled environment. Residents enjoy comfortable, well-appointed private and shared rooms with period features that create a welcoming atmosphere.

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Care Provided by Long Close Retirement Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Keith London-Webb
  • Person in charge
  • James London-Webb (Manager)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Long Close Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,100 – £1,400
  • (these prices are only a guideline, please contact Long Close Retirement Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Their is a locked door and signing in book on arrival and departure


  • Parking

  • Parking outside of property for all visitors


Long Close Retirement Home Reviews (3)

8.7

Long Close Retirement Home has a Review Score of 8.7 (8.713) out of 10, based on 2 reviews in the last 2 years. Over all time Long Close Retirement Home has 3 reviews.

Overall Experience

  • 3
  • 0
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Date Published

3
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Review from Michael S (Friend of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Long Close retirement home is an outstanding care home in every aspect. The owner, manager and care staff are all really friendly, warm and welcoming - this creates such a lovely, warm, happy atmosphere as soon as you set foot in the home. The staff are extremely caring and attentive to the needs
of the residents, always making sure that they feel happy, comfortable, safe and cared for. They have a great programme of regular activities and weekly musical entertainment, which is really important for the residents' happiness and well-being. The care staff team usually get involved to make it even more fun for everyone - they sing along with the residents, and also get some of the them up dancing! This is really great, good for the residents and so much fun! Highly recommended care home, where you can have peace of mind that your family will receive the highest standard of care.

Reply from Eleanor Grace Fowle, Deputy Manager at Long Close Retirement Home

Thank you so much for the review :)


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Review from Holly C (Regular Volunteer) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to Long Close every Wednesday morning to take a Chair Yoga class with the residents. (Have been coming here for around a year now.) The residents are always engaged and happy while joining in, and have excellent mobility, flexibility, balance and strength.
The staff are very welcoming and friendly
whenever I'm here. The home is always clean and tidy, and the food smells amazing! (Roast dinner on Wednesdays!!)
I absolutely love coming to Long Close to take classes, and would 100% recommend to anyone who wanted to live here, or if someone was looking for a home for a loved one. You can really tell the residents are taken care of, and there's always a lovely atmosphere.
Thank you everyone at Long Close! Looking forward to next Wednesday!

Reply from Eleanor Fowle, Deputy Manager at Long Close Retirement Home

Thank you so much for you review, see you Wednesday!


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Review from Sheila T (Daughter of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Long Close for over a couple of years and in that time the care she has received has been outstanding.
During this last year, my mother has been kept safe due to the protocols that they put in place for Covid 19 this was established and implemented before the government formally
announced any. This has meant they have saved all their residents and staff.
I cannot thank them enough.

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Current Review Score: 8.7 (8.713)

Overview of Review Score

The Review Score of 8.7 (8.713) out of 10 for Long Close Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Long Close Retirement Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.713 Points relating to the number of positive Reviews for Long Close Retirement Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4. 2 Positive Reviews ÷ 3.4 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

James

James London-Webb

Job Title: Registered Manager

Joined: 2010

James London-Web is the Registered Manager at Long Close Retirement Home, a family-run care home where he has been a dedicated full-time team member for over 20 years. Growing up on the premises, James developed a deep connection to the home and its residents, working part-time while pursuing a degree in Fine Art before stepping into an assistant managerial role. Now as Registered Manager for the past two and a half years, he takes a hands-on approach, ensuring residents receive personalised care in a warm, homely environment. Passionate about the values of a small, privately run care home, James is committed to creating a supportive and comfortable atmosphere for all.


Frequently Asked Questions about Long Close Retirement Home

What types of Care is Long Close Retirement Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Long Close Retirement Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Long Close Retirement Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Long Close Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Long Close Retirement Home to the centre of Poole?

3.8 mile(s) as the crow flies, distance by road may be significantly further.