The Laurels, Gloucester, Gloucestershire
The Laurels, Gloucester, Gloucestershire
The Laurels, Gloucester, Gloucestershire

The Laurels Care Home in Huntley is now under new management.

The Laurels offers high-quality residential care to the elderly in a peaceful, homely environment.

The Laurels believes in offering individualised care and always puts the person, their families and their wishes and desires at the centre of all planning.

There is a small, friendly team of staff and the home has its own cooks who develop menus based on individual choices.

There is also an activity co-ordinator who will work with each individual to ensure they are meaningfully occupied both in the home and in the community.

All residents are welcome to individualise their bedrooms and telephones and Wi Fi is available in all rooms.

There are two lounge areas and also a large country kitchen for all residents to access.

There are currently 8 single bedrooms, 5 with en suite facilities.

All rooms have wifi, a telephone socket and aerials for televisions. All residents are encouraged to personalise their bedrooms with their own items and possessions and privacy and dignity within their rooms is maintained at all times.

The courtyard is a beautiful sunny area surrounded by potted and hanging plants and all residents are encouraged to relax and socialise outside.

There are rooms available at the moment and would welcome anyone looking for care for themselves or their loved ones to come and have a look around. It offers permanent or respite rooms.

The Laurels now offers a day care service where loved ones can be dropped off for the day and socialise and join in activities.

Owner: The Laurels Care Services Ltd

Person in charge: Esia North (Owner)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 8 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 8

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £700 – £750 (These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Laurels: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Laurels has a Review Score of 9.8 (9.783)

The Review Score of 9.8 (maximum of 10) for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Laurels in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for The Laurels is calculated as follows: ( (115 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 1.6 positive Reviews (8 registered maximum number of service users ÷ 5). 7 Reviews ÷ 1.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • Stepson of Resident/Service User
    1
  • more

The Laurels staff have been excellent with my mother. She moved into her room in May after a spell in hospital. She is a very independent person and I worried how she would settle in, but I should have had no such worry as all the staff have time for her and made her feel so welcome. My mother has improved no end since moving into The Laurels after living alone for two years after my father's death. Cannot recommend the Manager and her staff enough.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 07 Aug 2017:

This lady came in for some respite from The Dylke Hospital, she liked it so much that she decided to stay! We are delighted to support such a lovely lady who has fitted in so well with the other residents.

All members of staff are superb. Their kindness and care cannot be bettered.
The Laurels is a quite splendid residence in every respect. I could not be more content at the bright, sunny, airy room I have with all facilities.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 23 Jun 2017:

It is a pleasure supporting this lady to rehabilitate with a view to returning to her bungalow following hospital admission. She is improving in her confidence and health everyday.

This is a very good care home.
The owner does her best to please us, She is also a very generous person and we only have to ask if we want anything special.
Her aim is to please and take care of us, the residents.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father is a resident at the Laurels.
He settled in really quickly due to safe, calm and incredibly comfortable atmosphere of the care home.
There is a full-time chef so all meals are freshly prepared with a good selection of menus.
There is a safe and sunny courtyard where the residents enjoy their morning coffee and afternoon tea and my dad has really taken to helping with minor tasks in the garden.
The home offers regular accompanied walks to the local shop to get a daily paper and I am constantly kept informed of my dad's progress and health needs.
I feel very pleased with the care The Laurels is giving my father and I would recommend it.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 15 Mar 2017:

It is a pleasure to support this gentleman who is very happy at The Laurels. He is occupied daily with meaningful tasks in the garden and maintains my courtyard beautifully. He has also been helpful in planting the hanging baskets and painting bird tables. He attends the local rambling group in Huntley every week and is also escorted to a day centre in Cinderford on Thursdays.

Mum was adamant that she did she did not want to go into a care home but when her physical ability began to deteriorate we embarked on an emotional and difficult journey to find the right home. The Laurels provides all aspects of high-quality care delivered by professional, friendly, dedicated staff, that is essential for mum to feel settled and content in her new environment. Freshly prepared home cooked food. Activity programme has made The Laurels a wonderful reassuring find for all the family to which mum has settled into very well.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia Dean, registered manager at The Laurels responded to this review on 06 Mar 2017:

We work side by side with families, ensuring that all needs are met and all aspects of care are carried out to the highest standards. Families know their loved ones the best and it's important that they are listened to and involved in all decision making.

Care very good. Staff very kind. I wish there were lots of key-workers like mine.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I really cannot stress enough how pleased I am with every aspect of The Laurels. All staff are outstanding and care given is second to none! It;s a great comfort to know my step-father is being cared for in such a respectful way. His Key worker, in particular, goes out of his way to keep my step-father entertained; he is my step-father's favourite person.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 01 Dec 2016:

It is an absolute pleasure caring for this gentleman - he helps to maintain the courtyard at The Laurels on a daily basis and also enjoys getting out and about in the local area.

My mum is very happy at The Laurels, it is very "homely". The staff are very caring and treat mum with great dignity. The food is excellent and tailored to the residents likes.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always a high level of care and a friendly approach - visitors are always made welcome and supported with information.
I often turned up at odd times to collect or deliver items and was always helped. I would recommend to families with relatives at all stages of care needs.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 01 Jun 2016:

We welcome families at all times and involve them and keep them informed around all aspects of care.

The service of this home is excellent in many ways. Friendly staff, wife range of meals to suit the individual, all needs are met. People are treated with respect and dignity, very homely. It has recently had a new manager who has peoples interests at heart and very approachable.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 01 Jun 2016:

The ethos of The Laurels is to treat each person as an individual and with dignity and respect at all times.

I have travelled around a bit and this is one of the nicest places I've stayed in, and the best food I have ever had. A really nice and relaxing place to live. The staff and management are really good.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 01 Jun 2016:

Our two cooks ensure that all food is cooked from fresh produce on a daily basis with lots of food options to suit individual tastes. The home made sponge cakes and puddings are delicious.

My father lived at The Laurels for six years. He was really happy there and very well cared for. The staff are all fantastic, making the effort to really get to know their residents. The manager was particularly helpful during my fathers last few weeks and I felt terrifically supported in this respect.

How likely would you be to recommend The Laurels? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Esia North, Registered Manager at The Laurels responded to this review on 01 Jun 2016:

It was a pleasure caring for your father and working together with your family to ensure that all of his needs and desires were met.

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Awards / Recognitions

March 2017

Team of the Year - GCPA

Recipient: The Laurels

Date: Wednesday 15 Mar 2017

more details

Inspirational newcomer GCPA

Recipient: The Laurels

Date: Wednesday 15 Mar 2017

more details

Job Vacancies

Staff Profiles

Esia

Esia North

Job Title: Registered Manager / Owner

Joined: 2015

Description:

30 years experience in care
Registered Nurse
Worked for the NHS for 25 years as Residential Home Manager - in 10 homes.
Worked as a Community Nurse in the Forest of Dean.
Worked with Commissioners - placing people and setting up residential Homes in Gloucestershire.
Strategic Lead for Health in people with learning disabilities.
8 years as Clinical Lead for private Care Companies.
Qualifications in teaching and research and massage.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Laurels