The Laurels

Main Road, Huntley, Gloucester GL19 3EA
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8.5 31 Reviews
  • The Laurels, Gloucester
The Laurels offers high-quality residential care to the elderly in a peaceful, homely environment.

The Laurels believes in offering individualised care and always puts the person, their families and their wishes and desires at the centre of all planning.

There is a small, friendly team of staff and the home has its own cooks who develop menus based on individual choices.

There is also an activity co-ordinator who will work with each individual to ensure they are meaningfully occupied both in the home and in the community.

All residents are welcome to individualise their bedrooms and telephones and Wi-Fi is available in all rooms.

There is a lounge and dining area and also a large country kitchen for all residents to access.

There are currently 8 single bedrooms, 2 doubles all with en suite facilities.

All rooms have Wi-Fi, a telephone socket and aerials for televisions. All residents are encouraged to personalise their bedrooms with their own items and possessions and privacy and dignity within their rooms is maintained at all times.

The courtyard is a beautiful sunny area surrounded by potted and hanging plants and all residents are encouraged to relax and socialise outside.

There are rooms available at the moment and would welcome anyone looking for care for themselves or their loved ones to come and have a look around. It offers permanent or respite rooms.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 10 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1400

Includes food, drink, laundry, care, medical support, bills.
Residents pay for personal toiletries, chiropody, hairdressers, newspapers, mileage, extra care.

These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Laurels Care Services Ltd

Person in charge

  • Issabella North (manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Parking

  • Free parking on site.

The Laurels Reviews (31)

8.5

The Laurels has a Review Score of 8.5 (8.500) out of 10, based on 1 reviews in the last 2 years.
Over all time The Laurels has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Laurels
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Total of 31, showing 1-20
Review from L L (Daughter of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved my mother into The Laurels in March 2024.
They made the move as seamless as possible and the staff are supportive and caring. The food is home-cooked and delicious.
Reply from Esia North, Registered Manager/Owner at The Laurels

The move for this lady was very difficult for her presenting with many anxieties, but working with the family proved to be a great success and she is happy and settled now into her new home.

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Review from S W (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly staff. Always willing to answer any questions and help you in any way they can. They take the time to get to know the person they are caring for and the family as well etc. Encourages independence for every resident. A home from home.
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Review from Heather B (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy, helpful and friendly staff. Clean, warm and very welcoming. Staff are always on hand to answer questions and help residents when called for. Meals cooked on-site are healthy and nutritious and my father is allowed to eat whatever he likes. Would recommend it to anyone.
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Review from C B (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and dad had lived with me for six years and I was finding it increasingly difficult to cope with dads dementia and mums increasing frailty. They are both 95 years old. When the double room became available it was felt as if it was meant to be. Mum and dad stayed for two weeks respite at first to
see if they liked it. The staff are lovely, very welcoming and always cheerful. Mum and dad are made to feel valued, and comfortable and that nothing is too much trouble. It is home from home with home-cooked meals, their own things around them, company if they want it or quiet time in their room. Mum and dad are happy which is all I could want.
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Review from George P (Brother of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very lovely and clean home.
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Review from K T (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels in Huntley offers a homely environment with just a few residents. As soon as you walk in, you receive a friendly, warm welcome from all of the staff. The home is always clean and tidy and if you speak to the residents, they all love it there. Most residents have been there some time and
will all tell you how lovely all of the staff are. Meals are all home cooked with fresh ingredients and residents are pampered with tea, cake and snacks throughout the day. Residents can go for a daily walk and are given autonomy over their own spending choices at the local shop. A care home choice is never easy, but The Laurels are brilliant at supporting the transition. They take over all medication and are always available to talk; especially when you just need that bit of reassurance. Thank you Team Laurels, from the bottom of my heart!
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Review from Steve M (Son of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has happily resided here for good number of years. She has enthused about the new owners and staff. The quality of care and the food. She is related to the previous owners and therefore was a little apprehensive about the new ones, however hers fears were soon allayed and is wonderfully enjoying
her care here. Would certainly recommend them.
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Review from Richard B (Son of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first look at the website, it seemed clear to me that this was a caring and friendly place for my mother to go to. My first chat with the management was very reassuring, and the fact that there are only a small number of clients also meant that the staff/client ratio is always good. My mother
has improved her quality of life and her underlying mood is so much better. Thanks.
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Review from Ruth W (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact with The Laurels, when I knew it was a lovely place, to our first visit with my father, it was obviously a great choice. The care, consideration and organisation of his move, were exemplary. The ongoing care has been great - and I'm completely happy with everything. I no longer
have to worry about him, and he is so much happier and contented.
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Review from Anne K (Friend of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend needed a care home locally, I had heard The Laurels had a good reputation, and a neighbour of mine was having her aunt looked after there and highly recommended it. So when my friend went there, it was everything and more that was expected from a care home. It is a lovely home, and my
friend is very happy there. The staff and management are really helpful and treat everyone with the same hospitality. Highly recommended.
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Review from J S (Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been very happy; I am well looked after and have every comfort that I need. There are so many good things I can't put into words! The carers are kind; nothing is too much trouble.
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Review from Lauren H (Granddaughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to give my thanks to all of the staff at The Laurels for the care that they had given my grandfather over the past two years. Moving a loved one into a care facility is never easy, but as soon as I walked into The Laurels it felt like a home. I will be forever grateful for the care that
you provided him with and I will recommend The Laurels to everybody. Thanks again.
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Review from H E (Daughter of Resident) assisted by family/friend published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care with patience and understanding at all times.
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Review from L B (Day Care) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care my husband has received over the last few weeks. Nothing is too much trouble, very flexible on times and days. Excellent home cooking, it has a real feel of being home from home. I would definately recommend. I know I do not need to worry when I leave him.
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Review from M C (Niece of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been such a pleasure to visit my Aunty at The Laurels, Huntley, the staff are just so kind and lovely. Nothing was too much trouble for them and always so happy in their work. The home is just so clean and a very happy place. I would recommend this home to anyone.
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Review from Carol E (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to The Laurels at the beginning of June after careful consideration amongst the family. Mum was frail, lonely and underweight, and had lived on her own for 12 years. Within 6 weeks Mum's health has improved and she is putting weight on and looks so much happier than before. This is a lovely,
homely, comfortable environment and the staff do their utmost to care and nurture all the residents. Having spent so much time worrying about Mum prior to her moving in, we now feel so reassured and confident Mum is having the best care possible and enjoying her life once again. Thank you to all the staff.
Reply from Esia North, Registered Manager/Owner at The Laurels

We are very lucky to welcome this lovely lady into our home! She came for day care to get used to us all and has settled in really well. She joins in all activities and likes to keep busy so she is involved in light housework, drying dishes and goes up to the pub with staff on Fridays.

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Review from Vivienne H (Friend of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely to come and see my friend. Everybody is so kind. Just like visiting her in her own home.
Reply from Esia North, Registered Manager/Owner at The Laurels

Thank you.....you are welcome to visit any time you like x

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Review from Anne G (Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at The Laurels for the past six weeks. I am delighted with the experience and would thoroughly recommend it. The home has proved spotlessly clean with excellent care, a very caring staff and a very homely and welcoming staff. I am delighted that my daughter was able to get me
a place.
Reply from Esia North, Registered Manager/Owner at The Laurels

This lovely lady came to The Laurels and after 6 weeks she decided to stay permanently.
It is an absolute pleasure to care for this remarkable lady.

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Review from A S (Resident) assisted by family/friend published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very informal residential home with a family feel. All staff are very pleasant and the small number of residents means individual attention which promotes a feeling of wellbeing and being cared for.
The food is of a high standard and individual dietary requirements and whims are catered for.
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Review from N B (Son of Resident) published on 7 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels staff have been excellent with my mother. She moved into her room in May after a spell in hospital. She is a very independent person and I worried how she would settle in, but I should have had no such worry as all the staff have time for her and made her feel so welcome. My mother has improved
no end since moving into The Laurels after living alone for two years after my father's death. Cannot recommend the Manager and her staff enough.
Reply from Esia North, Registered Manager at The Laurels

This lady came in for some respite from The Dylke Hospital, she liked it so much that she decided to stay! We are delighted to support such a lovely lady who has fitted in so well with the other residents.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Laurels is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.5 Points relating to the number of positive Reviews for The Laurels is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2. 1 Positive Reviews ÷ 2 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Esia

Esia North

Job Title: Registered Manager / Owner Joined: 2015

30 years experience in care
Registered Nurse
Worked for the NHS for 25 years as Residential Home Manager - in 10 homes.
Worked as a Community Nurse in the Forest of Dean.
Worked with Commissioners - placing people and setting up residential Homes in Gloucestershire.
Strategic Lead for Health in people with learning disabilities.
8 years as Clinical Lead for private Care Companies.
Qualifications in teaching and research and massage.

Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels have?

There are 10 Single Rooms.

What are the Facilities & Services at The Laurels?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Gloucester?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has an Enhanced Service - more info.