The Laurels

Main Road, Huntley, Gloucester GL19 3EA
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8.5 31 Reviews
  • The Laurels, Gloucester
The Laurels offers high-quality residential care to the elderly in a peaceful, homely environment.

The Laurels believes in offering individualised care and always puts the person, their families and their wishes and desires at the centre of all planning.

There is a small, friendly team of staff and the home has its own cooks who develop menus based on individual choices.

There is also an activity co-ordinator who will work with each individual to ensure they are meaningfully occupied both in the home and in the community.

All residents are welcome to individualise their bedrooms and telephones and Wi-Fi is available in all rooms.

There is a lounge and dining area and also a large country kitchen for all residents to access.

There are currently 8 single bedrooms, 2 doubles all with en suite facilities.

All rooms have Wi-Fi, a telephone socket and aerials for televisions. All residents are encouraged to personalise their bedrooms with their own items and possessions and privacy and dignity within their rooms is maintained at all times.

The courtyard is a beautiful sunny area surrounded by potted and hanging plants and all residents are encouraged to relax and socialise outside.

There are rooms available at the moment and would welcome anyone looking for care for themselves or their loved ones to come and have a look around. It offers permanent or respite rooms.
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Care Provided by The Laurels

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 10 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Includes food, drink, laundry, care, medical support, bills.
Residents pay for personal toiletries, chiropody, hairdressers, newspapers, mileage, extra care.

Contact The Laurels to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Laurels to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • The Laurels Care Services Ltd

Person in Charge

  • Issabella North (manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Parking

  • Free parking on site.

The Laurels Reviews (31)

8.5

The Laurels has a Review Score of 8.5 (8.500) out of 10, based on 1 reviews in the last 2 years.
Over all time The Laurels has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to The Laurels
  • 12
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Total of 31, showing 21-31
Review from A M (Resident) assisted by family/friend published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff are superb. Their kindness and care cannot be bettered.
The Laurels is a quite splendid residence in every respect. I could not be more content at the bright, sunny, airy room I have with all facilities.
Reply from Esia North, Registered Manager at The Laurels
It is a pleasure supporting this lady to rehabilitate with a view to returning to her bungalow following hospital admission. She is improving in her confidence and health everyday.
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Review from J M (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good care home.
The owner does her best to please us, She is also a very generous person and we only have to ask if we want anything special.
Her aim is to please and take care of us, the residents.
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Review from Jean G (Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care very good. Staff very kind. I wish there were lots of key-workers like mine.
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Review from Deborah P (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at the Laurels.
He settled in really quickly due to safe, calm and incredibly comfortable atmosphere of the care home.
There is a full-time chef so all meals are freshly prepared with a good selection of menus.
There is a safe and sunny courtyard where the residents enjoy
their morning coffee and afternoon tea and my dad has really taken to helping with minor tasks in the garden.
The home offers regular accompanied walks to the local shop to get a daily paper and I am constantly kept informed of my dad's progress and health needs.
I feel very pleased with the care The Laurels is giving my father and I would recommend it.
Reply from Esia North, Registered Manager at The Laurels
It is a pleasure to support this gentleman who is very happy at The Laurels. He is occupied daily with meaningful tasks in the garden and maintains my courtyard beautifully. He has also been helpful…read more
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Review from C P (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was adamant that she did she did not want to go into a care home but when her physical ability began to deteriorate we embarked on an emotional and difficult journey to find the right home. The Laurels provides all aspects of high-quality care delivered by professional, friendly, dedicated staff,
that is essential for mum to feel settled and content in her new environment. Freshly prepared home cooked food. Activity programme has made The Laurels a wonderful reassuring find for all the family to which mum has settled into very well.
Reply from Esia Dean, registered manager at The Laurels
We work side by side with families, ensuring that all needs are met and all aspects of care are carried out to the highest standards. Families know their loved ones the best and it's important that…read more
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Review from Adam P (Stepson of Resident) published on 1 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really cannot stress enough how pleased I am with every aspect of The Laurels. All staff are outstanding and care given is second to none! It;s a great comfort to know my step-father is being cared for in such a respectful way. His Key worker, in particular, goes out of his way to keep my step-father
entertained; he is my step-father's favourite person.
Reply from Esia North, Registered Manager at The Laurels
It is an absolute pleasure caring for this gentleman - he helps to maintain the courtyard at The Laurels on a daily basis and also enjoys getting out and about in the local area.
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Review from Paul L (Son of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at The Laurels, it is very "homely". The staff are very caring and treat mum with great dignity. The food is excellent and tailored to the residents likes.
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Review from Kim S (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived at The Laurels for six years. He was really happy there and very well cared for. The staff are all fantastic, making the effort to really get to know their residents. The manager was particularly helpful during my fathers last few weeks and I felt terrifically supported in this respect.
Reply from Esia North, Registered Manager at The Laurels
It was a pleasure caring for your father and working together with your family to ensure that all of his needs and desires were met.
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Review from Michael T (Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have travelled around a bit and this is one of the nicest places I've stayed in, and the best food I have ever had. A really nice and relaxing place to live. The staff and management are really good.
Reply from Esia North, Registered Manager at The Laurels
Our two cooks ensure that all food is cooked from fresh produce on a daily basis with lots of food options to suit individual tastes. The home made sponge cakes and puddings are delicious.
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Review from Yvonne W (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service of this home is excellent in many ways. Friendly staff, wife range of meals to suit the individual, all needs are met. People are treated with respect and dignity, very homely. It has recently had a new manager who has peoples interests at heart and very approachable.
Reply from Esia North, Registered Manager at The Laurels
The ethos of The Laurels is to treat each person as an individual and with dignity and respect at all times.
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Review from Graham S (Son-in-law of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a high level of care and a friendly approach - visitors are always made welcome and supported with information.
I often turned up at odd times to collect or deliver items and was always helped. I would recommend to families with relatives at all stages of care needs.
Reply from Esia North, Registered Manager at The Laurels
We welcome families at all times and involve them and keep them informed around all aspects of care.
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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Laurels is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.5 Points relating to the number of positive Reviews for The Laurels is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2. 1 Positive Reviews ÷ 2 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Esia

Esia North

Job Title: Registered Manager / Owner Joined: 2015

30 years experience in care
Registered Nurse
Worked for the NHS for 25 years as Residential Home Manager - in 10 homes.
Worked as a Community Nurse in the Forest of Dean.
Worked with Commissioners - placing people and setting up residential Homes in Gloucestershire.
Strategic Lead for Health in people with learning disabilities.
8 years as Clinical Lead for private Care Companies.
Qualifications in teaching and research and massage.

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