Watermoor House

Watermoor Road, Cirencester GL7 1JR
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9.2 33 Reviews
  • Watermoor House, Cirencester
Watermoor House offers residential and respite care in a warm and welcoming home, set in a quiet leafy area of Cirencester.

A truly dedicated team provide friendly and tailored 24-hour care for residents in a comfortable environment where residents are encouraged to maintain their independence and continue to make decisions about how they wish to live their lives.

Daily activities and entertainment for residents are many and varied and include regular outings to local attractions. The en-suite rooms are attractively decorated and the home prides itself on serving traditional home-cooked food.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1485 – £1670
  • Self-Funded Residential Dementia Care: £1485 – £1670
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750

Our fees include a comprehensive package of services to ensure that all of your needs are met without worrying about unexpected costs. This covers all of your care needs 24 hours a day, a comfortable room, three home-cooked meals per day plus snacks and hot drinks, a wide range of trips and activities, management of your medications, and use of our beautiful gardens and communal facilities.
Services provided in the home at an additional cost: hairdressing, footcare, mobile shop (for toiletries)
Pricing is subject to the room selected, through individual choice and an assessment of care needs.
Respite stays are charged at £250 per day, for periods from one day to several weeks. Fees were last reviewed in April 2025.

These prices are only a guideline, please contact Watermoor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Watermoor House (RCH)

Person in charge

  • Susan Owen (Chair of Trustees)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment of needs
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

Parking

  • Please park in the available spaces directly in front of the house or in the adjoining complimentary car park.

Watermoor House Reviews (33)

9.2

Watermoor House has a Review Score of 9.2 (9.214) out of 10, based on 9 reviews in the last 2 years.
Over all time Watermoor House has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Watermoor House
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Total of 33, showing 1-20
Review from A C (Brother of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with the home considering the age of the property. I consider the staff are doing a tremendous job.
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Review from Elaine S (Niece of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident for 17 years and received excellent care throughout her stay. She regarded Watermoor House as home and always said she was very happy there. The staff always had time for my aunt. During her final days, the staff went above and beyond to look after her and even arranged a trip
to the seaside which she wanted. The staff are a real credit to the home and are caring and couldn't have done more for my lovely aunt.
Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you very much for your kind comments. Your aunt was very much part of the Watermoor House community and will be greatly missed by us all.

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Review from H A (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The communication between staff (change over) could be a lot better - if someone changes anything put in place half the staff are not told about the changes. Still have not met the manager. Why not put a board up in reception with photos and names so that relatives know who is who.
Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you for your review of your experiences here at Watermoor House. You should have been made aware that we are in the process of recruiting a new manager, hence why you have not yet met them; we apologies if this message did not reach you. Thank you also for your feedback on communications between staff at handover. We are currently reviewing this as part of our continuing improvement plan and hope that you will see some positive changes in the coming weeks. If you do have concerns then please come and speak to one of the managers or team leaders here at the home so that we can address these promptly.

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Review from Sue S (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum initially came for respite care but felt so secure here she stayed. She has been here for 15 months and is very happy. The staff are very good and there is always so much going on. Craft group, the lady with her (physio) games, coffee mornings out. Lunch trips and lovely day trips. It is an amazing
place.
Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your lovely review. We are glad that your mum is enjoying the various activities and trips that we put on for our residents and that she feels so comfortable in our home. We will pass the positive feedback on to our staff and volunteers!

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Review from S W (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so good, the care they give is absolutely brilliant.
Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your kind words about our staff. They really do go above and beyond in looking after our residents, and it is great to hear that this is appreciated.

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Review from J A (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy here. The staff are friendly and helpful, and nothing is too much trouble for them. Mum enjoys the activities and is looking forward to more trips out.
Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for the wonderful response. We are pleased that your mum is happy with us and hope that she enjoys the trips that we have planned this summer!

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Review from A G (Relative of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be amazed at the kindness, warmth, all round fondness and the always going the extra mile of staff.
Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your kind review. Our residents are at the heart of everything that we do here at Watermoor House, so we're very pleased to hear that the care and dedication offered by our staff is apparent to our visitors as well.

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Review from C A (Friend of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit our friend (a former neighbour) occasionally. He rarely leaves his room. This week we found he had moved while his former room was re-decorated. We were happy to see him settled in a much bigger room with a lovely big window, new furniture, and access to his large keyboard. We hesitated to
mention our thoughts to the staff because we are not family but wanted to say how much better it seemed for him and we were sure he wanted to stay. Two management staff were welcoming and shared other ideas to improve residents' experiences. We were impressed by their enthusiasm and openness.
Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you so much for your review, we always try to ensure our resident's comfort and it makes us very happy to know that this has worked for him of course, if this is the room he would like to stay in we are more than happy to accommodate that. Thank you again for your kind review.

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Review from Jo C (Sister of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers at Watermoor are great with my sister. Any issues I have usually relate to them being short-staffed - e.g. not answering her call bell as quickly as should be, she often goes a week without a shower or hair wash. She recently had a hospital appointment which she was unable to attend as
no one had read the letter, and then she could not eat prior.
Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you for giving a review of Watermoor House. We always welcome feedback, and it helps us to improve. I am pleased that the care staff care for your sister well and apologise that you feel her bell is not answered in a timely manner. The staff do their utmost to be as quick as possible in answering bells, and unfortunately, at busy times of the day, there can be a delay; we have recently changed the way the care team work their tasks, and this has had a positive impact on the timing of answering call bells which I hope you will now notice. Showers are always available to residents, and with the resident’s preference and choice, the care staff work to these preferences along with the care plan. The unfortunate incident of the meal being given was rectified with the appointment being made a home visit, a lesson learnt for communication within the home; we apologise for this happening and are working hard to ensure this does not happen again.

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Review from Janet R (Daughter of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Watermoor House for over 5 years and she is very happy and settled there. She enjoys many of the lovely activities on offer, including the recent garden fête and the regular choir. She especially enjoys walking around the beautiful gardens. The staff are all so kind
and welcoming to all the residents. The food is good and plentiful. Thank you, everyone at Watermoor, for doing such a fantastic job.
Reply from Paige Edwards, Business & Operations Manager at Watermoor House

Thank you for the lovely review. We are glad your mother is enjoying her time here, I will pass the feedback on to our activities team and gardening team.

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Review from Susanne W (Daughter of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Watermoor House is a very welcoming, homely place with lovely gardens. Mum feels this is her home and is very engaged within it. There are staff shortages which impact activities and staff being overworked. Mum feels that she is not kept informed enough as to what is happening on a daily basis. She
says it would be good to have a resident meeting regularly to be able to find out information.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your kind review. Over the last couple of years, we have had a weekly gardener, as well as two volunteers who have worked hard on the gardens. We are so lucky to have such beautiful surroundings. The feedback about communication will certainly be shared. Thank you again.

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Review from C H (Daughter of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum initially went into Watermoor House for respite care but after six weeks decided to stay. Once she became a resident, I was able to become an essential carer which meant I could visit, even during lockdowns which was much appreciated. The staff are kind and caring and they have encouraged my
mum to remain mobile. You always get a warm welcome and the home is comfortable and has a homely feel. There is always plenty of food, although not always to my mum's liking. My mum has settled in well, is happy, safe and well cared for and enjoys the activities, especially the games and glass of sherry on a Tuesday evening!
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your lovely review, we are glad that welcoming respite care was a really good way to try out Watermoor House and that it helped your mum to settle in.

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Review from O H (Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here since January (after only coming in for two weeks, I was so happy to stay). The staff are very caring and friendly and make me feel at home.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your lovely review, we are so glad that you feel at home at Watermoor House.

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Review from B J (Wife of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Always willing to assist and answer questions. Lovely gardens that are beautifully kept and a delight to walk around. Comfortable good sized rooms which are kept clean. Interesting activities. Varied meals which are tasty and plentiful. A happy atmosphere where my husband feels safe
and looked after.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your kind review. We are delighted to hear the feedback, which will be passed on to all departments.

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Review from R B (Friend of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The experience was one which was very poor. From the outset, my friend who had arrived for a week of respite received very little care. I found the staff were defensive and actually did not provide accurate details about the home prior to my friend staying.
It was impossible to see the rooms available,
and we were told there were only two available at the time, both on the top floor.
My friend, in the end, cut short the respite and spent four days there. As a frail and vulnerable person, I think that homes should be able to show rooms, and be transparent about what they can and cannot supply. Most of all, kindness and compassion. Care that has been discussed in a plan, which is carried out, is also important if the person staying in a home is aware that they have the right to have the care they need, but this was not apparent. A bowl of water for my friend to wash herself given by the night staff, before they went off duty by 7 am in the morning is not client-led care.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review. We were sorry and disappointed to hear that you did not think your friend’s stay matched our usual high standards of care and comfort. Whilst we usually get excellent reviews, we will take on board the feedback here and discuss the elements in the team to ensure that we continuously improve.

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Review from Sue W (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Watermoor is lovely old house set in well looked after grounds within walking distance of Cirencester town which is great for mobile residents. Some rooms have lovely views over the gardens too where, in fine weather some outdoor activities take place.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you so much for taking the time to review and for providing this feedback.

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Review from Mary W (Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with Watermoor House. The carers are devoted to caring for you and we have lots of laughs. It is a very happy home. It is a lot of money per month and I wish it was less but I do realise there are a lot of overheads to deal with. I would recommend it to other people.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your positive rating of Watermoor House!

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Review from Ian A (Son of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Watermoor House since November 2018. Initially, she was mobile, although reluctant to leave her room and integrate with fellow residents (her decision) and for a long time now, unable to leave her bed due to continuing falls. During this period, the team have cared for her exceptionally
well and gone beyond what I would consider normal for a care home. The team have been in regular contact with me by email to update me on changes during these challenging times. Additionally, I am in contact with the manager by telephone to arrange visits during the pandemic. These have been difficult because we have had to wear full PPE and so we have not been visiting as often as before. All arranged perfectly to my satisfaction and I may add my mother’s. In addition, there seems an exceptionally low staff turnover. The team are all doing a great job in what is an exceedingly difficult period, and I would have no issues recommending the home for a loved one.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for a kind and thoughtful review, it is very much appreciated.

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Review from Tracey C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was extremely poorly when she came to Watermoor House. The staff were extremely professional and efficient and very caring towards her. Nothing was too much trouble. In the past few weeks Watermoor House has made a massive difference to my Mum's quality of life in her remaining years. We cannot
express how amazing the staff have been in a short time here and most importantly Mum is happy and well cared for.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your review of Watermoor House!

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Review from T H (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Always a friendly welcoming greeting on arrival and departure. Staff always make time to talk at a moments notice. Too many expensive bank staff are used - meaning unfamiliar faces/staff for residents. Food is often not cooked to Mothers liking meaning she doesn't eat it - eating alone in her room has
now become a habit rather than a need/necessity.
Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review. It's great that the great caring staff are recognised and we'd love to chat with you about areas we could improve.

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Current Review Score: 9.2 (9.214)

Overview of Review Score

The Review Score of 9.2 (9.214) out of 10 for Watermoor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.314 for Watermoor House is calculated as follows: ( (44 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 102 Ratings = 4.314
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Watermoor House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Amy

Amy Payne

Job Title: Home Manager Joined: 2024

I am an experienced Home Manager, having worked my way up from care assistant through to management. Gaining experience at every level has helped me to understand how a care home needs to operate in order to meet our residents' needs and ensure that they feel comfortable in their homes.


I joined Watermoor House in September 2024 and am looking forward to developing the home further from its strong foundations. This beautiful care home has so much to offer - with its lovely setting, caring staff, and wide range of activities for residents - and I am excited to be able to bring my skills and expertise to the organisation.

Janine

Janine Larner

Job Title: Deputy Home Manager Joined: 2023

Janine has lived in the local community for over 30 years, bringing up her family in the idyllic Cotswolds and working a large proportion of her career in the care industry, mainly in management roles.


Janine hopes her knowledge of the industry, will enhance the services Watermoor provides and looks forward to seeing the positive impact she can make.

Victoria

Victoria Johnson

Job Title: Business & Operations Manager Joined: 2024

Victoria has a background in business and project management, transferring her skills to the care sector within this role.

Frequently Asked Questions about Watermoor House

What types of Care is Watermoor House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Watermoor House have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Watermoor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Watermoor House to the centre of Cirencester?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watermoor House to verify any information. View our terms and conditions. Watermoor House has an Enhanced Service - more info.