Watermoor House offers residential and respite care in a warm and welcoming home, set in a quiet leafy area of Cirencester.
A truly dedicated team provide friendly and tailored 24-hour care for residents in a comfortable environment where residents are encouraged to maintain their independence and continue to make decisions about how they wish to live their lives.
Daily activities and entertainment for residents are many and varied and include regular outings to local attractions. The en-suite rooms are attractively decorated and the home prides itself on serving traditional home-cooked food.
Owner: Watermoor House (RCH)
Person in charge: Georgina Heley (Home Manager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 70+.
Single Rooms: 39
Rooms with ensuite WC: 39
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Please park in the available spaces directly in front of the house or in the adjoining complimentary car park.
Latest Care Quality Commission* Report on Watermoor House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Watermoor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Watermoor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.371 for Watermoor House is calculated as follows: ( (86 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 132 Ratings = 4.371
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Watermoor House is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Watermoor House has a Review Score of 9.4 (9.371) from 11 Reviews
Review submitted from a Website Submission by A B (Daughter of Resident) on Saturday 6 January 2018. Relates to January 2018.
My aunt lived at Watermoor until she died nearly two years ago. She was so happy there. When my mother had a bad fall recently and needed some respite care, Watermoor was the only place we'd consider. Over and above the usual things that one looks for in a care home, we met a high number of staff who remembered my aunt, thus demonstrating continuity of staff and a seemingly low staff turnover - both very important when trying to gauge staff morale. We also noticed residents moving around the home going about their daily routines and it's good to see them being encouraged to remain mobile if they can. I worked in a care home in the catering department for twenty years so have an insight into the trials and tribulations of this type of work, but it's my opinion that Watermoor stands alone in its excellence. I can't fault the way we were received in our hour of need! We're hoping the respite care will become permanent - we're working on it! Thank you one and all, you're amazing.
How likely would you be to recommend Watermoor House? Extremely Likely
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Review submitted from a Postal Card by Gillie R (Daughter of Resident) on Wednesday 25 October 2017. Relates to July 2017.
My mother moved to Watermoor House almost seven years ago. She passed away in July 2017. During that time, both she and I were impressed by the warmth and dedication of the staff.
With the support from managers and the whole team, my mother was able to spend her final days in her own lovely room. Many of the staff went above and beyond to ensure that she was as comfortable as possible. Our family felt very well supported by all as well.
How likely would you be to recommend Watermoor House? Likely
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Review submitted from a Postal Card by J P (Daughter of Resident) on Tuesday 10 October 2017. Relates to October 2017.
My mother moved from a care home in Suffolk to Watermoor House ten months ago and has settled really well. Her mobility and mental capacity has improved since she has been in Watermoor House. The staff are all very friendly and caring and Mum is dealt with in a very dignified manner. She is encouraged to join in with the many varied entertainments and activities and has had several trips out for lunch, which she really enjoys.
How likely would you be to recommend Watermoor House? Likely
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Review submitted from a Postal Card by Kathleen D (Sister-in-law of Resident) on Friday 6 October 2017. Relates to September 2017.
We have taken our sister to Watermoor House who really loves the home. The staff are so helpful and nothing is too much trouble. The old house and grounds are beautifully kept. If we take her out, they get her ready for us.
How likely would you be to recommend Watermoor House? Extremely Likely
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Helen Wallace, Business & Marketing Manager at Watermoor House responded to this review on 08 Oct 2017:
Thank you so much.
Review submitted from a Postal Card by E L (Resident) on Tuesday 3 October 2017. Relates to September 2017.
I have been here 3 weeks and have decided to stay. I have a lovely large room and am allowed to have some of my own furniture pictures etc.
The staff are extremely friendly and helpful. There are things in the lounge like bingo, choir, crosswords, scrabble and many other things like outings to a cafe and a picnic on a barge on a canal and other outings. Good fresh food and a lift to the different floor levels.
How likely would you be to recommend Watermoor House? Likely
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Review submitted from a Postal Card by J L (Daughter of Resident) on Tuesday 3 October 2017. Relates to September 2017.
My mother moved here initially for two weeks respite care but very quickly decided she wanted to stay. The staff are kind and caring but residents are encouraged to be as independent as they are able to be. There is an excellent range of activities and trips to choose from and she is able to have some of her own furniture items.
How likely would you be to recommend Watermoor House? Extremely Likely
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Helen Wallace, Business & Marketing Manager at Watermoor House responded to this review on 08 Oct 2017:
Thank you very much for your kind review. We take pride in our service and we are glad to hear this feedback.
Review submitted from a Website Submission by R B (Friend of Resident) on Wednesday 20 September 2017. Relates to September 2017.
I have found the overall quality and service to be very disappointing. The room was very basic, and the care basic.
How likely would you be to recommend Watermoor House? Extremely Unlikely
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Helen Wallace, Business & Marketing Manager at Watermoor House responded to this review on 27 Sep 2017:
We were surprised and disappointed to see this review, which does not reflect the high standard of care upon which we pride ourselves, at Watermoor House. We have investigated this review and spoken with the respite resident concerned. We have invited them to come in to talk through any concerns since no complaint was received during the stay at Watermoor House. The resident said that it was little things that could have been better and she didn’t need to discuss it further. We appreciate all opportunities to improve and have passed on the feedback from the resident to our team.
Review submitted from a Postal Card by Alison B (Niece of Resident) on Wednesday 9 August 2017. Relates to August 2017.
The home is very clean, comfortable and well decorated. The staff are very caring and nothing is too much trouble. I am very happy that my aunt is living here and know that she is well looked after.
How likely would you be to recommend Watermoor House? Extremely Likely
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Helen Wallace, Business & Marketing Manager at Watermoor House responded to this review on 09 Aug 2017:
Thank you very much for your review, your feedback will be passed on to the team.
Review submitted from a Postal Card by Donald S (Son of Resident) on Monday 7 August 2017. Relates to July 2017.
I have always found the staff very friendly and helpful. They look after mother very well although she can be trying at times. The room is very good, with an outlook onto St. Michaels Field. The rooms are kept clean. The laundry service girls are very good. The entertainment lady is always doing things for and with the residents. Food is plentiful, if not always to her liking.
How likely would you be to recommend Watermoor House? Extremely Likely
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Helen Wallace, Business & Marketing Manager at Watermoor House responded to this review on 09 Aug 2017:
Thank you very much for your kind review, Mr S, the feedback will be passed on to the team.
Review submitted from a Postal Card by Robert A (Son of Resident) on Monday 13 March 2017. Relates to February 2017.
My mother has spent the last four years at this care home and has loved it there. Staff and facilities are excellent. The care and attention she received was always top class and appreciated. She recently passed away and the care was brilliant. The night staff were extremely professional and supportive of both my wife and I at the time of her passing. The home manager and her staff could not do enough to help her and us.
How likely would you be to recommend Watermoor House? Extremely Likely
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Review submitted from a Postal Card by Sheila (Resident) on Wednesday 10 February 2016. Relates to January 2016.
I have lived in the house both the main house and the JM Wing for nine years. I now can't think of any other home i could bear to move to. It is now my family home. The care is the very best you could have, the carers are now my family and i love them dearly. There are up's and downs with likes and dislikes about the food and menus but i wouldn't leave unless they kick me out!! Thank you for caring.
How likely would you be to recommend Watermoor House? Extremely Likely
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Tracey Wellingham, Business & Marketing at Watermoor House responded to this review on 18 Feb 2016:
Our staff were so delighted to read these lovely comments from one of our long stay residents. We all take great pleasure in being part of a very special family that is Watermoor House.
4 Bed Vacancies
posted 09 Apr 2018
We have some well-appointed rooms available now for respite or permanent residency, please contact enquiries@watermoorhouse.org to arrange a visit.
Job Title: Home Manager
Joined: 2013
Description:
Georgina joined the Watermoor family after working many years in the care sector in Cirencester as a Team Leader. She has been the Deputy Manager for the John Miller Wing (Extra Care Services), for over 2 years before being appointed Home Manager. Georgina holds a Level 5 NVQ in Care.
Job Title: Deputy Home Manager
Joined: 2007
Description:
Julie has been with the Watermoor family for over 9 years. She holds a Level 3 NVQ in Care and takes great pride in providing a calm and peaceful environment for residents.
Job Title: Receptionist
Joined: 2012
Description:
Juliet is the first face you see when you walk through the door at Watermoor House! She greets all the visitors and guests, and spends a lot of her day interacting with our residents. She joined the Watermoor family in 2012 following many years in customer service roles in local businesses. What Juliet enjoys most about working at Watermoor House is the feeling of belonging to a community.
There are currently no Care Home Idol entrants who have performed at Watermoor House