Dauntsey House, Devizes, Wiltshire
Dauntsey House, Devizes, Wiltshire
Dauntsey House, Devizes, Wiltshire

Dauntsey House is a charming residential home, with historic character and a local reputation that goes back several decades. There is a focus on quality and personalised care, a peaceful lifestyle and companionship.

Clients from different ethnic, cultural and religious backgrounds are respected, with both temporary and permanent places available and staff who are highly qualified to carry out care.

The home's philosophy is to make sure residents feel mentally and physically stimulated at all times, as well as safeguarding individual dignity and personal choice.

Owner: Dauntsey House Care Ltd

Person in charge: Lucy Romain (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 18

Shared Rooms: 1

Rooms with ensuite WC: 1

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dauntsey House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.9 Dauntsey House has a Review Score of 6.9 (6.856)

The Review Score of 6.9 (maximum of 10) for Dauntsey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Dauntsey House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.731 for Dauntsey House is calculated as follows: ( (91 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.125 Points relating to the number of positive Reviews for Dauntsey House is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750 , then divided by 2 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dauntsey House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dauntsey House

  • Daughter of Resident/Service User
    7
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1

During the last three years of my mother's life she was extremely happy at Dauntsey House. The staff al became like family to her and she could not praise them highly enough. Sadly she passed away in October last year, but the loving care that she, and my sister and I received could not be faulted. She died peacefully in her own "home" surrounded by such tender, loving care that I shall always be grateful to all the staff for their devotion.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was being neglected in a private care home where she had been staying in, so we moved her to Dauntsey where the carers care. Her personal hygiene was second to none her hair, nails, feet and teeth were always clean. Her room was fresh, her clothes were changed regularly she wasn't left in dirty underwear or outerwear. She was showered and bathed regularly and encouraged to join in quizzes and sing-alongs. The carers were friendly and attentive. They chatted and laughed with her. When she became bedridden they made sure she was turned regularly and creams rubbed into her so no sores.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My old mum was at another care home, but the level of cleanliness and care was not good, I therefore transferred her to Dauntsey House in West Lavington. The level of care she received at Dauntsey House, was excellent, all the staff treated her as if she was their mum! they were caring, clean and highly efficient to mums personal needs, bathing and cleanliness in person and dress dramatically improved. I have nothing but praise for all the kindness shown by all the staff.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Professional staff, good activities, food was always great. Always treated with kindness and dignity. Better value than similar care homes in the area that didn't have the same level of activities or that showed genuine care for their residents like this home does.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dauntsey House is care home with warm caring staff who care for each resident individually, treating them with warmth, respect and dignity and with a sense of fun. Our mum always looked happy and cared for and she enjoyed the food provided. Dauntsey is as close to a persons own home you could wish for. If you want a happy, relaxed home then I would recommend it. The staff and residents always looked happy and we were always welcomed. The 'good' marks should be 'very good', we never had any worries or concerns and staff would let us know what was needed, which also makes them good at communicating. They are supported very well by the GP and community nurses. The team is hard working, dedicated and kind.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We felt very lucky to have found a room for mum at Dauntsey House. The photos do not do the place justice. There is a lovely comfortable, homely atmosphere with the furnishings, books and a pet cat all making the house feel more like home.
The staff are a wonderful team. Nothing was too much trouble for them and with only 20 residents to look after, they all knew each person as an individual and cared for them with genuine warmth and respect. Larger homes may have more impressive facilities but I think the warm family feel amongst residents and staff at Dauntsey house is irreplaceable.
Mum was given excellent care during her time at Dauntsey house. I couldn't have wished for better.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I felt completely happy with care and attention my father received during his respite stay at Dauntsey house.
Staff were caring, compassionate and welcoming. I felt reassured my father being there. I would use this service again without a doubt. Wonderful management and staff.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother is very pleased how well its worked out living at Dauntsey House. The staff are wonderful loving caring people. There is nothing more to say we are very very lucky. Lets have more places like this.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think my brother is well looked after and we are very pleased that we chose this home. My brother is very happy here.

How likely would you be to recommend Dauntsey House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Dauntsey House for nearly 3 years. The staff are excellent, very caring, supportive and nothing is too much trouble. There is a lot of flexibility around things like meal times, menu choice and activities. The environment is very friendly and relaxed. The home is old with some lovely features like big windows but is always kept warm, it has the feel of a country home hotel. We are very happy that mum has been able to stay here.

How likely would you be to recommend Dauntsey House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

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Care Home Idol 2016

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