Milford Manor, Salisbury, Wiltshire
Milford Manor, Salisbury, Wiltshire
Milford Manor, Salisbury, Wiltshire

Milford Manor is a specialist dementia care home for up to 30 people, set in a delightful location just a short walk from the River Bourne.
Widely recognised for its innovative approach to dementia, Milford Manor draws on the work of the specialist dementia centres at Stirling, Surrey and Bradford universities to translate their research findings into practical ways to help and support people with this illness.

The home is purposely designed to reduce any confusion or anxiety residents may feel – giving them the maximum freedom and choice in their daily lives, encouraging them to do as much as they can for themselves, whilst involving their families and friends as often as possible.

The manager has a specialist diploma in caring for people with dementia, whilst all of the staff receive specific dementia training and are supported by an experienced senior team including a registered mental health nurse.

Group: Wessex Care Ltd

Person in charge: Julie Oakes (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 30

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Milford Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Milford Manor has a Review Score of 8.3 (8.273)

The Review Score of 8.3 (maximum of 10) for Milford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Milford Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.273 for Milford Manor is calculated as follows: ( (14 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 33 Ratings = 4.273

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4 Points relating to the number of positive Reviews for Milford Manor is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Milford Manor?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Milford Manor

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

When visiting the home we have always been made welcome. My father has always seemed well cared for. On a couple of occasions, he has had a fall and we have always been kept well informed of his progress.

How likely would you be to recommend Milford Manor? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Matthew Airey, Managing Director at Milford Manor responded to this review on 05 May 2017:

Thank you so much for taking the time to send in this review. The team and indeed all of us really appreciate the feedback as it helps us to monitor and assess the quality of our care provision. Thank you again.

The diet for my Mum had been dramatically altered for the better. Mum is vegetarian. Soya is used (for example) and vegetarian jelly is being provided too as a sweet treat. Thank you to the chef!

How likely would you be to recommend Milford Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Matthew Airey, Managing Director at Milford Manor responded to this review on 21 Apr 2017:

Thank you for your second review, the previous one posted on the 24th Jan 2017. The team will be delighted with your very supportive comments, in particular, those regarding the provision of a specialist diet.
The team really do appreciate all feedback whether it is constructive criticism or high praise. This really helps to identify learning and development points and boost morale in a complex and demanding area of care provision. Thank you again for your continued support.

My husband receives great care at this home.
When visiting I am always made very welcome. Can ask any questions about my husband's care.

How likely would you be to recommend Milford Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Matthew Airey, Managing Director at Milford Manor responded to this review on 01 Feb 2017:

Thank you so much for your wonderful feedback, the team will be delighted. It gives them a real boost when they know their care is appreciated in this way. Thank you again, it really means a lot.

Submit a Review for Milford Manor

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Milford Manor

Job Vacancies

Staff Profiles

Julie

Julie Oakes

Job Title: Care Manager

Description:

Julie Oakes ~ Care Manager, Milford Manor ~ NVQ 4, RMA, Dip Dementia Care

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Milford Manor