Owner: St Andrews House
Person in charge: Lesley Eaton (Manager)
Local Authority / Social Services: Coventry City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 35
Rooms with ensuite WC: 35
Weekly Charges Guide: Personal Care Single from £540 (These prices are only a guideline, please contact St Andrew's House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile
Latest Care Quality Commission* Report on St Andrew's House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for St Andrew's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Andrew's House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for St Andrew's House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.143 Points relating to the number of positive Reviews for St Andrew's House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Andrew's House has a Review Score of 8 (7.976) from 1 Reviews
Review submitted from a Website Submission by Rose B-M (Friend of Resident) on Tuesday 6 March 2018. Relates to December 2017.
My friend was received well by the care staff and he felt welcome. He enjoyed his stay over Christmas 2017 for respite so much that he missed the residents and staff when he got home. He constantly asks when he would be going back as he misses his 'friends' lovely staff and the activities. I cannot recommend this home enough and will be looking looking forward for the next respite.
How likely would you be to recommend St Andrew's House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
July 2015
Recipient: St Andrew's House
Date: Tuesday 07 Jul 2015
There are currently no Care Home Idol entrants who have performed at St Andrew's House
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