
The manager and all staff show that they genuinely care about the residentsM B(Daughter of Resident/Service User)

I would not hesitate to recommend the facility.S C(Daughter of Resident/Service User)

The staff are always attentive and thoughtful and very helpfulJayne B(Daughter of Resident/Service User)

The manager and all staff show that they genuinely care about the residentsM B(Daughter of Resident/Service User)

I would not hesitate to recommend the facility.S C(Daughter of Resident/Service User)

The staff are always attentive and thoughtful and very helpfulJayne B(Daughter of Resident/Service User)

Castlewellan House is in Kingswinford, West Midlands and offers residential care to older people.
Staff are experienced and compassionate and offer personalised care. Residents are encouraged to maintain their independence and staff ensure they interact with fellow residents and pursue their favourite hobbies.
Residents are encouraged to bring items of furniture to personalise their rooms.
The care home is small and intimate and offers residents a family, homely environment where they can live a fulfilling life.
Care Provided by Castlewellan House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 18 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castlewellan House for full pricing details and T&Cs.
Contact Castlewellan House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Horizon Senior Living Ltd
- Private Owned
Person in charge
- Emma Jones (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (1)
Visiting
- Visitors always welcome - please try and avoid breakfast (8-9:30) and lunchtime (12:30 - 1:30)
Parking
- Parking available at front of house
Castlewellan House Reviews (9)
Castlewellan House has a Review Score of 9.2 (9.219) out of 10, based on 9 reviews in the last 2 years.
Over all time Castlewellan House has 9 reviews.
My dad moved into Castlewellan a year ago and was immediately made to feel at home and cared for. The manager and all staff show that they genuinely care about the residents. The food is traditional British fare and personal preferences taken account of. Rooms are small and include ensuite toilet/basin. The single shower (one for 18 residents) has not been the problem we anticipated as times are scheduled and residents accompanied. The lounge, dining room and garden are all very pleasant. We have been entirely satisfied with our choice of this care home.
My father is a resident at Castlewellan House. He has been there for the last 18 months and has settled in very well. The staff are always attentive and thoughtful and very helpful. The residents all seem to get on very well. It is always very clean and tidy. My father always says the meals are very nice. We are very satisfied with the home, care and staff.
My dad was a resident of Castlewellan for about 16 months. During that time he was happy and content there. Staff were pleasant, kind and caring and eager to accommodate us wherever possible to make dads stay with them a happy time. Staff were very approachable and nothing ever seemed too much for them. The manager always made herself readily available to discuss any potential concerns (this was very important to us). I would have no hesitation in recommending the manager and her team to anyone looking for care facilities.
I find every time I visit the staff are very helpful and friendly, giving me confidence in the care my mother receives.
The staff are wonderful - always friendly and more than happy to help with anything. Importantly, mom is really content and happy, which means a lot to me and my sister. All in all 10/10 all round.
Recently mum has suffered problems with her catheter leaking, this has been distressing her. The staff have been caring and attentive. Mum has also had problems with low blood pressure, and again staff were very caring. Overall I am satisfied with her care.
After reviewing endless care homes in the local area, I felt Castlewellan House would best suit mom's needs. With just 18 residents, it has the intimate, homely feeling I know mom prefers, which allows the excellent staff to provide a more personal level of care. Any issues mom has had has been dealt with immediately, on occasion calling for paramedics, making mom's welfare a priority, and keeping us informed at all times. Although mom has a hearing problem, the staff have shown a lot of patience and always treated mom with respect and dignity.
The residents were well attended to by the staff and management, with the owners attending and joining in.
Mom is well looked after at the home, with any issues promptly attended to.
All staff are very friendly and helpful.
My mother and my aunt have been in this home for 3 years. They have had a good standard of care and respect during their time here. When they first arrived it was during COVID times so the circumstances were difficult as regards visiting. The contrast now is overwhelming. There is a real open door policy and I feel welcomed to visit at any time. The manager and staff are all caring and open to discussing any concerns I have. I would not hesitate to recommend the facility.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Castlewellan House.
There are no upcoming events for Castlewellan House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Castlewellan House.
Accreditations
There are no accreditations posted yet for Castlewellan House.
Meet the Team (1)

I have worked in the Care sector for 15 years to date starting with caring for and supporting individuals in their own homes with activities of daily living after several years working in the community I was promoted to Care Coordinator but found having an office-based role I missed having the connection with individuals who needed care and support. I moved into support work within care settings which specialised in Dementia Care as a Lead Care Practitioner moving up to Assistant Care Manager, I also have experience working in Care training and the development of Care staff spending several years working as an Assessor in Health and Social Care supporting learners to gain qualifications in Adult Care. My passion is person-centred care and providing an environment that promotes quality of life until the end of life ensuring all our staff at Castlewellan House support our residents with dignity and respect enabling them to maintain their independence. Castlewellan House is a warm and homely environment that welcomes all providing a positive atmosphere for our residents their loved ones and visitors.
Frequently Asked Questions about Castlewellan House
What types of Care is Castlewellan House registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Castlewellan House have?
There are 16 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Castlewellan House?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Castlewellan House to the centre of Kingswinford?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlewellan House to verify any information. View our terms and conditions. Castlewellan House has an Enhanced Service -more info.