Regis House

29 Causeway, Rowley Regis B65 8AA
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8.9 13 Reviews
  • Regis House, Rowley Regis
Regis House provides residential care for up to eleven people with mild to moderate learning disabilities/mental health. Set in a Victorian style property, residents are supported by highly trained staff who empower residents to retain their independence and individuality. Residents’ rights, routines and cultural backgrounds are always respected and valued by staff.

The high quality care and support is provided in a warm, friendly and homely environment and is tailored to suit each individual’s needs and preferences. The supported living service enables people to live independently and lead a lifestyle of their choice, whilst having help and support available to them as and when it is needed.

Support Plans are regularly reviewed and assessed to ensure residents receive a service best suited to their needs, and staff communicate with residents through their preferred method of communication.
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Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 11 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Hughes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (11)
  • Couples/Companion Rooms (0)

Visiting

  • visiting for Deputy Manager/Manager - 09:30-17:00
    Service Users visiting times - any time between 8:00-22:00

Parking

  • Drive available located to the right of the building

Regis House Reviews (13)

8.9

Regis House has a Review Score of 8.9 (8.892) out of 10, based on 5 reviews in the last 2 years.
Over all time Regis House has 13 reviews.

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Total of 13, showing 1-13
Review from Susan M (Sister of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a lovely time visiting my brother, only get to see him twice a year as I live so far away. He was in good health and well cared for by the staff.
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Review from J G (Sister of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, pleasant staff kept me up to date on my brother's health and experience of Regis House. Nice, clean environment. My brother looked well and healthy.
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Review from D B (Sister of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel the staff ratio could improve, 1-4 is poor. This reflects on the lack of activities the clients engage in. Also with poor staff ratio daily living skills and self-help skills are lacking. This area needs to be looked at.
Reply from Vicky Hughes, Home Manager at Regis House

Thank you for your review. We are sorry that you feel this way, however we can ensure you that your relative lives a fulfilling and achieving lifestyle here at Regis House from 1st June- 15th July, your relative took part in the following activities: Church service, made decorations for D-day and then went to the D-day party, Swimming- 3 times, attended coffee morning 4 times, pub meal out 2-3 times, attended kitty caf in Birmingham, had a BBQ played beer pong and mocktails, went to Wolverhampton for the day, watched the football, helped with food preparations, went to the local community to do shopping and went on holiday to a seaside resort. There is much more that your relative has done in this period of time. We have sent you some evidence in the post for your reassurance. We feel this review does not reflect everything that we do here at Regis House and we are hoping that you are satisfied with your response. If you have any other concerns please feel free to contact us.

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Review from A C (Brother of Resident) published on 6 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother receives excellent care in all he does, his day-to-day needs are always met and the staff always give their best to ensure he gets the best care available. Day trips and holidays are catered for with the residents able to pick their own destinations. All medical needs are looked after from
dental, GP, to hospital visits.
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Review from S C (Regular Volunteer) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great place, very clean, the support workers are great, the residents are well looked after, truly do a great job, well done ladies, you all need a pat on the back and are truly helpful and kind-hearted.
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Review from S C (Niece of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is a current service user and has been since September 2022. After years of my grandad struggling to look after him, it is heartwarming to see how well he is looked after in the home. He seems relaxed, happy and much healthier than ever before. We are so grateful to all the staff for helping
him to settle in and for providing so many wonderful opportunities for him to thrive. The sixties are the new forties for him now and that’s fantastic for us to see!
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Review from B G (Friend of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing place that loves all the service users. Staff go above and beyond when doing events! Love the place! Special mention to the senior support worker, who is so passionate and caring! Keep up the amazing work.
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Review from Lauren J (Friend of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Regis House is full of character and positivity!
Service users are at the heart of the home and staff work their hardest to ensure the service users are at the forefront of each day!
Staff are always respectful and easy to talk to, just like the management!
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Review from Dot B (Friend of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I see on the Regis Facebook page all the activities the service users get in involved in which I feel is great to see. Summer fetes are advertised yearly which I always attend, the service users always look happy, full of laughter. Staff work great with the service users providing them with choice and
independence. Overall I would highly recommend this home to others looking for a new home.
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Review from Courtney H (Friend of Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Regis House have excellent staff and give great support to service users. I am very happy with what they offer and would recommend Regis House to others. The staff makes us visitors feel very welcome and answer questions. Staff also consider the service users in many ways to assure they are
happy and make sure they have facilities they want and need. Overall, I am extremely satisfied and happy with what Regis House do.
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Review from Charlie C (Friend of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that my friend is being very well looked after. The staff are excellent with him. The staff have all been trained to a very high standard and are all NVQ qualified. My friend appears very happy and settled. He had many choices in how his care is provided. I am very happy to know how well my friend
is looked after and cared for.
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Review from S M (Sister of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy where he is and I am happy for him. Everyobody is so kind and caring and know all the residents so well and know their needs.
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Review from Jack H (Friend of Resident) published on 3 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home, very caring staff - I attended a summer fete here which was very well planned - staff members were kind and approachable.
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Current Review Score: 8.9 (8.892)

Overview of Review Score

The Review Score of 8.9 (8.892) out of 10 for Regis House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Regis House is calculated as follows: ( (43 Excellents x 5) + (6 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Regis House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Lynn

Lynn Maybin

Job Title: Senior Support Worker Joined: 2019

Lynn commenced working for Regis House in 2019


Lynn has a NVQ 3 Health & Social Care Qualification


Lynn`s senior support worker position enables her to mentor our new staff and provide them with any support they may need to fulfill their job role.


Lynn previously worked at pets at home and now provides excellent care for our Guinea pigs who reside at Regis House ensuring there health is maintained and they are looked after. Our service users love pet therapy and always get involved in holding our guinea pigs or helping to feed/clean them.

Louise

Louise Burston

Job Title: Support Worker Joined: 2002

Louise has worked at Regis House for over 20 years, we are so lucky to have such a dedicated staff member who thoroughly enjoys her job


Louise works part time however spends a lot of hours during the week volunteering , sourcing different activities for our service users to take part in, including, Disco nights, swimming, arts & crafts sessions and much more.

Frequently Asked Questions about Regis House

What types of Care is Regis House registered for?

Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Regis House have?

There are 11 Single Rooms.

What are the Facilities & Services at Regis House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Regis House to the centre of Rowley Regis?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Regis House to verify any information. View our terms and conditions. Regis House has an Enhanced Service - more info.