Gorway House

Having read somewhat disparaging reviews of Gorway House I feel compelled to relate my own personal views on this Care Home; within which my partner's Mother has spent many years, initially for respite care and now as a permanent resident.
The years of respite stays were enough to show us that Gorway House would be a suitable, safe environment for his elderly mother to be looked after, if and when full time care was required.
He, and members of his family have found the managers and staff to be friendly, efficient and caring in their respective roles; the managers have been especially accommodating to his particular needs and requests for his mother and has never experienced any of the negative comments written in certain reviews, in fact he has only ever found them to be friendly and always available to discuss any questions regarding his mothers care.

The same is equally true of the staff, who have always shown warmth and understanding to his elderly mother.

The place is run by two sisters, one of whom has given my family nothing but stress and anxiety around visits in the last few months. She refers to relatives as 'being a nightmare' for simply advocating for their loved ones who are elderly and vulnerable.

This sister has made unprofessional comments to my family about my grandfather being 'difficult', that he should 'play by my rules and he will be ok' and asking my aunt and cousins 'have you got nothing better to do on Saturdays than visit your Grandad/Dad?' Never taken into account his wishes and feelings around food and has referred to him as being 'a nightmare' when making his simple food requests. His requests were not unreasonable at all. He has lost over 2 stone in six months, which she will refer to as water weight loss. However, we disagree. I have requested the company complaints procedure, however, the response to this was her blocking my car on the car park and shouting at me about my grandfather not doing as he was told.