What types of Care is Gorway House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Gorway House have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Gorway House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Gorway House to the centre of Walsall?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Gorway House care home, 40 Gorway Road, Walsall, West Midlands WS1 3BG

Gorway House

40 Gorway Road, Walsall WS1 3BG

5.8 2 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 28 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £950

These prices are only a guideline, please contact Gorway House to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
~~Local Authority~~
NHS Continuing Healthcare (CHC)

Good to Know

Owner

Pamela Brown

Person in charge

Susan Allen (Manager)

Local Authority / Social Services

Walsall Metropolitan Borough Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: No

Room Information

Single Rooms (20)
Couples/Companion Rooms (4)

Review from Sandra P (Friend of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

Having read somewhat disparaging reviews of Gorway House I feel compelled to relate my own personal views on this Care Home; within which my partner's Mother has spent many years, initially for respite care and now as a permanent resident.
The years of respite stays were enough to show us that Gorway

House would be a suitable, safe environment for his elderly mother to be looked after, if and when full time care was required.
He, and members of his family have found the managers and staff to be friendly, efficient and caring in their respective roles; the managers have been especially accommodating to his particular needs and requests for his mother and has never experienced any of the negative comments written in certain reviews, in fact he has only ever found them to be friendly and always available to discuss any questions regarding his mothers care.
The same is equally true of the staff, who have always shown warmth and understanding to his elderly mother.

Reply from Susan Allen, Proprietor at Gorway House

Thank you so much for taking the time to share your thoughtful and heartfelt review. We truly appreciate your kind words and are very grateful for the trust you and your partner's family have placed in us over the years.It's always rewarding to hear that the care and support we strive to provide has had such a positive impact. We understand how important it is to feel confident in the care of a loved one, and it's reassuring to know that our staff - both management and carers - have helped create a safe, respectful, and compassionate environment for your partner's mother.Your recognition of our team's friendliness, professionalism, and attentiveness means a great deal to all of us. We are especially pleased that the transition from respite care to permanent residency was a smooth and reassuring one for your family.With warm regards,The Management TeamGorway House Care Home

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S J (Granddaughter of Resident) published on 27 February 2025 Submitted via Website • Report

Overall Experience

The place is run by two sisters, one of whom has given my family nothing but stress and anxiety around visits in the last few months. She refers to relatives as 'being a nightmare' for simply advocating for their loved ones who are elderly and vulnerable.
This sister has made unprofessional comments

to my family about my grandfather being 'difficult', that he should 'play by my rules and he will be ok' and asking my aunt and cousins 'have you got nothing better to do on Saturdays than visit your Grandad/Dad?' Never taken into account his wishes and feelings around food and has referred to him as being 'a nightmare' when making his simple food requests. His requests were not unreasonable at all. He has lost over 2 stone in six months, which she will refer to as water weight loss. However, we disagree. I have requested the company complaints procedure, however, the response to this was her blocking my car on the car park and shouting at me about my grandfather not doing as he was told.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Gorway House Reviews (2)

5.8

Gorway House has a Review Score of 5.8 (5.831) out of 10, based on 2 reviews in the last 2 years.
Over all time Gorway House has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 5.8 (5.831)

Overview of Review Score

The Review Score of 5.8 (5.831) out of 10 for Gorway House is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 2.7 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.652 for Gorway House is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 23 Ratings = 2.652
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.179 Points relating to the number of positive Reviews for Gorway House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.