Birkdale

Station Hill, Oakengates, Telford TF2 9AA
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9.5 6 Reviews
  • Birkdale, Telford
Birkdale care home in Telford offers residents an inviting, caring home.

Skilled, friendly staff attend to residents' needs.

Healthy, delicious meals are prepared for residents.

There are many activities and lots of opportunities to socialise with residents, visiting entertainers and the local community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £825 – £925
  • Self-Funded Residential Dementia Care: £850 – £975
  • RESPITE Self-Funded Residential Care: £850 – £975
  • RESPITE Self-Funded Residential Dementia Care: £895 – £1025

These prices are only a guideline, please contact Birkdale to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • GORDON NUTTALL

Person in charge

  • Frances Louise (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • PRIVATE OR FUNDED, FUNDED PLUS TOP UP
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Birkdale Reviews (6)

9.5

Birkdale has a Review Score of 9.5 (9.459) out of 10, based on 6 reviews in the last 2 years.
Over all time Birkdale has 6 reviews.

Overall Experience
  • 6
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  • 5
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Total of 6, showing 1-6
Review from Jane R (Niece of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty has happily spent the last couple of years of her life being well cared for by the wonderful care staff at Birkdale and I will always be grateful for their compassion, professionalism and sense of fun.
My Aunty loved it here - the food, the people and the ways in which she was enabled to just
be herself.
If you are choosing a care home for a loved one, I could not recommend Birkdale enough.
Reply from Fran Louise, Manager at Birkdale

Thank You It was our privilege & pleasure to care for such a lovely Lady, & to get to know her lovely family everyone here at Birkdale appreciates your kind words & thoughts

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Review from Brenda R (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has dementia and we had to put her in this care home. Its a lovely home all the carers and staff are very helpful and caring. The food looks really nice, my mom seem's to be happy there. They do a lot of different activities for them which is great. I'm happy she is in this home.
Reply from Fran Louise, Manager at Birkdale

Thank you for the review feedback is very important to us so I appreciate you taking the time and we are pleased you are happy with the service thanks again

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Review from G H (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very impressed by the care and compassion shown to our relative. Over the years the home has improved year on year but what has remained a constant in the excellent care provided. We visit regularly and are always made welcome, our relative is always happy and well cared for.
The home provides entertainment and special days to stimulate and provide enjoyment for residents and families. All the staff are caring, friendly. competent which translates into a pleasant environment for residents and families alike.
Reply from Fran Louise, Manager at Birkdale

Thank you so much for such positive feedback Myself & the team really appreciate it

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Review from Maxine B (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Birkdale care home is small and personal, a home from home, the carers and residents seem to be one big happy family, it has such a warm lovely feeling. My mm settled in straight away, staff are all so kind and caring and treat residents with respect and love. I would definitely recommend this care
home.
The building is dated but undergoing mayor renovation. I feel very lucky to of got my mom into Birkdale. Thank you so much for looking after her so well. I feel reassured knowing she is happy and safe.
Reply from Fran Louise, Manager at Birkdale

We are very pleased that mum has settled in so well, we aim to make this transition as smooth as possible as this is a big step for an individual and their families, the staff and I are here to support you & your loved one at this time. Thank you for taking the time to complete this review it means a lot to myself & the staff.

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Review from Zoe L (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom went in for respite and eventually full time. I've been happy with the care my mom has been given since the first day she stayed. The staff are so caring with all the residents and do so much with them. Mom has a beautiful room and I've always been made to feel very welcome on each visit. I would
highly recommend anyone's loved ones at birkdale. The staff treat the residents like they are their own family and it's so lovely to see.
Reply from Fran Louise, Manager at Birkdale

Thank You so much We try our best to make it family orientated & home from home Thanks again

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Review from D G (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is always well cared for at Birkdale. The staff are friendly, and professional and do their best for him. They always contact us if Dad is unwell and keep us well informed. We go twice a week and the staff tell us how he is and we always feel they are happy to take time to talk to us. The
monthly newsletters about Dad is a great idea. We are very grateful to everyone at Birkdale for the care they give dad.
Reply from Fran Louise, Manager at Birkdale

Thank You for your kind words, we try to achieve a homely feel, working together with families for the best outcome.

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Current Review Score: 9.5 (9.459)

Overview of Review Score

The Review Score of 9.5 (9.459) out of 10 for Birkdale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Birkdale is calculated as follows: ( (62 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Birkdale is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Birkdale

What types of Care is Birkdale registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birkdale have?

There are 29 Single Rooms.

What are the Facilities & Services at Birkdale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birkdale to the centre of Telford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birkdale to verify any information. View our terms and conditions. Birkdale has an Enhanced Service - more info.