Sambrook House Residential Care Home

My name is Neil Robson, and my wife (Sue) and I bought Sambrook House Residential Care Home on April 6th 2005.

I have an Engineering Degree from the University of Surrey and a postgraduate Diploma in Management Studies from Portsmouth University.’

I spent a little over 20 years working in industry, starting my career in design engineering and around 1990 moved into the emerging world of computing, firstly designing test rigs, then dealing with company statistics and marketing. My last position, based in Portsmouth, saw me responsible for the finance systems across the whole of Europe for a multinational company, which gave me valuable managerial and project management experience, delivering multi-million pound systems on time and to budget.
My 'hobbies' are many and varied, but have always included 'DIY'. Having 'rebuilt' and redecorated several houses, I see Sambrook House as my biggest 'project' yet.

I love being around people (particularly the older generation who have fascinating life stories to Other than First Aid and Defibrillator, I have no specific 'care' qualifications (I leave that to the Gill and her team of professionals), I am very 'caring' and derive great pleasure from seeing the joy and contentment on the faces of our residents.

Within the locality, I am also a local Parish Councillor and the Chair of the local Village Hall Committee within Sambrook.

I take great pride in what we have achieved and the amazing team that works herein Sambrook House, and enjoy the challenges it presents.

Sue is also Owner/Director of Sambrook House and brings a wealth of experience to the organisation.

For a period of 9 years, she held numerous Director-level posts in the NHS (mostly in Portsmouth), her last one being the Director of Commissioning for Telford and Wrekin PCT.

With her degree in Nursing from the University of Surrey, her role in the organisation is to provide direct support to Gill, our Care Manager, as well as Board-level guidance on care homes’ developments.

She, too (as well as Neil) has a postgraduate Diploma in Management from the University of Portsmouth.

Sue has many outside interests as well – she is on the Board of Partners in Care (PIC) as well as the (now) Vice Chairman of Age UK (Shropshire, Telford and Wrekin).
She is the Chair of Age UK Regional, and sits on the Age UK National Influencing Committee.
She is also a Trustee and Director of the Newport Cottage Care Center (for the elderly)

‘I joined Sambrook House Residential Care Home in April 2007, having held several senior posts mostly in the Domiciliary Care sector. This is my third post as the Registered Care Manager.’

‘I am extremely proud of what we have achieved over the years, especially with our excellent inspection reports and the many awards that we won, beginning in 2014.’

‘We are blessed with an excellent and stable team of highly motivated and very well-trained staff who enjoy giving care to our clients’

Gill holds the ‘Registered Managers Award’ and graduated from Harper Adams University in 2015 with a ‘Certificate in Higher Education for Professional Development in Management’ and a ‘Level 5 Diploma in Business Management’.

In 2016, Gill won the prestigious ‘CARE MANAGER OF THE YEAR’ award for Shropshire (the award, along with others, is in the entrance hall). It was a fantastic achievement and testament to her expertise, leadership, standards, guidance and managerial skills.

‘I have responsibility for the welfare of our clients and staff. I am available to speak to you or your family at a time convenient to all concerned. I like to maintain an ‘open door’ policy at all times. If you or your family have any issues, queries, or suggestions, then please come and find me, and I promise I will do my best to deal with them for you. You will either find me in and around the Home or in my office, which is the door off the staff room corridor.’

‘I like to maintain an open door policy at all times...’

‘I joined Sambrook House Residential Care Home in April 2019, taking over the helm from Carol, who retired having been the Company Administrator for some 11 years. I joined the Company with over 9 years of experience in a similar role locally. I will be your main port of call for anything financial, from fees to client pocket money. I have responsibility for the Company accounts, including the most important role of paying the staff wages!‘

She is a delight to work with, and using her experience and skills, she has transformed many of the systems she inherited.