The Yews

2 Church Street, Alvaston, Derby DE24 0PR

Owner: R Bhalla and Mrs P Bhalla

Person in charge: Linda Pitt (Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single up to £354 , Personal Care Shared (per person) up to £354 (These prices are only a guideline, please contact The Yews to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Yews: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for The Yews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Yews in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.914 for The Yews is calculated as follows: ( (32 Excellents x 5) + (3 Goods x 4) ) ÷ 35 Ratings = 4.914

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.056 Points relating to the number of positive Reviews for The Yews is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 The Yews has a Review Score of 9 (8.970) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Yews?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Yews

  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

My uncle has been a resident here for 6 months now. During this time, I have been very impressed by the high standards of personal care given to him. All staff and management are caring, warm and friendly in their approach, both to residents and visitors alike. There is a real feeling of being part of a family here.

How likely would you be to recommend The Yews? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Choosing a care home for my Mother was a challenging thing to undertake. She was 92 years old when her health was such that she could no longer take care of her self. When looking at the options open to me I took into consideration location, size of the home, cost, reputation and one's own gut feeling having visited the Home and met the staff, seen the facilities and talked to some of the residents. In choosing The Yews I had some helpful information. Firstly a lady that my wife looked after for a number of years had become a resident there and we use to visit on a regular basis and I also know a number of District Nurses who gave strong recommendations for The Yews. My experience to date is that of entire satisfaction for my Mother's care. This is reflected in the attitude of the owners, the management team and the carers. The entire facility is kept spotlessly clean, the food is of a high standard and the activities lady is very good. All in all, a very good, well run Care Home.

How likely would you be to recommend The Yews? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

The Yews has become my Mom’s home. It is friendly, caring, and all the staff respect and provide excellent care and support to both residents and their family and friends. This is due to the excellent example of leadership and support to staff provided by the owner and the manager.
A recent example of this was when my Mom became very unwell during December 2017. The staff contacted me as my Mom was adamant she did not want to go to hospital as she felt scared as she feels so safe and well cared for at the Yews.
As I live 400 miles away my daughter who lives in Derby was able to go and support the staff and paramedics.
My Mom had pneumonia and was very poorly in hospital for several days but as she recovered her main goal was to return to her home at the Yews and the staff who care for her so well. This gave her motivation and strength to complete her rehab and return to all her friends at the Yews!
This illustrates the commitment and safe care my Mom receives.

How likely would you be to recommend The Yews? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   4.8 out of 5

Submit a Review for The Yews

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Care Home Idol 2016

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