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Silver Oaks Residential Care Home

11 Silver Street, Whitwick, Coalville, Leicestershire LE67 5EW
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Silver Oaks Residential Care Home, Coalville
Silver Oaks Residential Care Home, Coalville
Silver Oaks Residential Care Home, Coalville

Silver Oaks is an established boutique residential care home that offers individuals a warm, cosy and comfortable environment, where they can feel truly at home.

Offering a permanent home as well as respite and day care, dependent upon room availability. Silver Oaks is an intimate care home full of character, situated on the edge of Charnwood Forest. The Grade II listed thatched home is a peaceful haven in the heart of...  

Care Provided by Silver Oaks Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,325From £1,435
Residential Dementia CareFrom £1,325From £1,435

Note: (i) Silver Oaks charges a standard £1,325 base fee per week, or £205 per day for respite, or £125 per day for day visits. There may be a further dependency fee required, if and when there is a significant change in the level of care required, or if the initial care required is significantly over and above the standard level of core care given; (ii) Silver Oaks respite and day visit care requires an initial £70 administration fee for care plan set-up which is refunded if the resident becomes permanent at Silver Oaks; (iii) A deposit is charged once, upon admission and this will remain with the service provider until termination of the residents contract. It is used to cover any property damage and outstanding payments owed to the provider. (iv) the standard weekly fee is reviewed annually by the provider, who shall give written notice of any change in fees. (v) Silver Oaks standard weekly fee includes accommodation and 24-hour a day person centered personal care, as well as emergency escorts and chaperoning to health care professionals, food and drink 24 hours a day, 3 hot meals a day, laundry, fully furnished rooms, access to all up-to-date equipment, services and facilities such as TV, telephone points and WIFI. In house entertainment is often provided free of charge while day trips are also arranged but will usually be subject to additional charges. This helps cover the cost of staffing and transport; (vi) Fee's do not include chiropody, hairdressing, opticians, private health services, new clothing, newspapers, spirits, cigarettes, TV, radio, BT phone lines or toiletries; (vii) Repeat appointments or non-emergency escorts or chaperoning maybe subject to a charge and will be discussed on an individual basis.

Contact Silver Oaks Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Keenglen Care Homes Ltd
  • Private Owned

Person in charge

  • Johnann Lewis-Mather (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (19)

Visiting

  • Visitors always welcome. Open visiting policy at Silver Oaks so friends and family may visit residents at any time convenient to them.

Parking

  • Parking at the rear and side of the building, accessed through entrance and exit points off Silver Street at the front of the building also easy pick-up and drop-off points at the front of the building.

Silver Oaks Residential Care Home Reviews (21)

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9.3

Silver Oaks Residential Care Home has a Review Score of 9.3 (9.345) out of 10, based on 8 reviews in the last 2 years. Over all time Silver Oaks Residential Care Home has 21 reviews.

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Review from Rachel M (Daughter of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

Silver Oaks was the perfect home for Mum as it wasn't too clinical and she felt like she was in her own home. The care team were exceptional in every way. They were always kind, encouraging, patient and respectful. The catering team cooked amazing home cooked food which Mum enjoyed, she started eating more and even gained some weight. We always felt welcome and we could visit anytime during the day or night. When Mum was ill she was treated promptly and was given the appropriate medication and care. It is a small home so has more of a family feel which was lovely. Thank you for taking care of our precious Mum and giving us the peace of mind we needed.

Reply from Jo Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home
Thank you so much for your incredibly kind words and for taking the time to share your experience with Silver Oaks.

It means the world to us to know that your Mum felt truly at home and that both she and your family felt supported throughout her time with us. Creating a warm, welcoming and...  

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Review from M C (Wife of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

I have the utmost admiration for the staff at Silver Oaks Care Home. They are kind, caring, supportive and show respect for my husband on every occasion that I have visited. My only concern is that I do feel that they are understaffed and need two new members to complete their team. If an emergency occurs they placed under pressure. It is only their good will that ensures proper procedures are adhered to.

Reply from Jordana Dennis, Administrator at Silver Oaks Residential Care Home

Thank you for taking the time to share such a kind and thoughtful review. We are delighted to hear that you feel our team provides compassionate, respectful and supportive care to your husband - your recognition means a great deal to us all.

We also appreciate your honest feedback regarding...  

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Review from G C (Son of Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience

Silver Oaks is well managed, clean and comfortable. Standards of care are excellent. It has a home from home feel. My mother spent the last two years of her life at Silver Oaks and all the staff were committed caring, professionals always response to mum and her family. It is a unique setting, with a small number of residents. Family considering this setting can be reassured they will receive excellent care.

Reply from Jo Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thank you so much for sharing your lovely words about your mother's time with us. It was such a privilege to care for her and to get to know her. We are truly honoured that you entrusted us with her care during the last two years of her life. It means a great deal to know that you and your family...  

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Review from Jayne S (Friend of Resident) published on 18 July 2025 Submitted via Website
Overall Experience
My dear widowed friend was in Silver Oaks for nearly 2.5 years and only went in for a bit of respite from having a fall as family were going on holiday, he loved it that much and wanted to stay!. As a regular visitor for all of that time I can only have good things to say particularly in the last few weeks of my dear friends life. I was always welcomed at anytime of day or night and very well looked after, always offered tea and biscuits! The staff certainly became friends more than just people who worked there. Certainly in the first 18 months my friend embraced all the different activities offered to all the residents, especially all the musicians/singers that would visit and of course the school children too!

As a choice of care homes I would certainly recommend Silver Oaks to anyone.

Reply from Jo Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thank you so much for your beautiful words about your dear friend's time at Silver Oaks. It was such a privilege to care for him and to share in so many moments of joy, laughter, and companionship over the years, especially as we all know his opinion regarding a game of BINGO!. Knowing that he felt...  

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Review from Julie S (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card
Overall Experience

My mother has been in Silver Oaks Residential Care Home for over three years. She has dementia and can be difficult at times. The carers always treat her with patience and kindness. Everyone is friendly and cheerful. I have no doubts that Mum receives the best care.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thanks so much for taking the time to review Silver Oaks! Our staff prides themselves on delivering kind and compassionate person-centred care every day. We seek to ensure each resident is treated as an individual and with dignity. We are delighted these efforts shine through day-to-day.

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Review from H H (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

Mum receives excellent care at Silver Oaks. All the staff genuinely care for her and understand her individual needs. Super range of activities and entertainment. I'm so glad we chose Silver Oaks.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thank you for taking the time to review Silver Oaks! It's heart warming to hear how our person-centred approach to care and support shines through. We hope that our regular activities and entertainment package ensure and facilitate a full and meaningful life for all residents!

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Review from L B (Daughter of Resident) published on 14 December 2024 Submitted via Postal Card
Overall Experience

As a family, this was a heart breaking decision to place Dad in a care home setting, after looking at lots of different homes we decided to go with Silver Oaks. We really should not have worried as the staff are wonderful, we are very happy with the care and support provided by staff. We are kept up to date with any developments. It has taken Dad awhile to settle, but the staff have been supportive of us as a family also. Thank you.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

We appreciate you taking the time to leave a review! Our staff always aims to go above and beyond in making Silver Oaks a home from home for all our residents. It is great to hear your kind words regarding the excellent care and support provided by the staff team. We hope you all feel very much part of the Silver Oaks family.

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Review from J D (Daughter of Resident) published on 19 August 2024 Submitted via Website
Overall Experience
Silver Oaks is a lovely residential care home where I feel my mum is very well cared for. All the carers are wonderful and treat my mum with dignity and respect. I feel that the team works very hard but has a large area to cover which can mean that sometimes there are no staff visible in some of the areas where residents are located.

I am always kept informed of any care issues and treatments that are prescribed for my mum, and I am made very welcome when I come to visit.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

We appreciate you taking the time to leave us a review, and your kind words regarding your mother's care at Silver Oaks. Furthermore, it is wonderful to hear your feedback about all our amazing staff here at Silver Oaks. It is our mission to ensure your loved one receives the best possible care and always feels very much part of the Silver Oaks family.

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Review from Robert C (Stepson of Resident) published on 28 November 2023 Submitted via Website
Overall Experience
During her 4 years stay, my stepmother received excellent care at Silver Oaks. She had a lovely room which was always clean and warm and which overlooked the very well-kept garden. She found the food wholesome and tasty. There was always a choice.

The staff at Silver Oaks proved to be a team of highly attentive, friendly and knowledgeable people. They knew when it was necessary to bring in the District Nurse, The Doctor or an Ambulance which was very reassuring. I would not hesitate to recommend Silver Oaks.

Reply from Sarah Neal, Marketing at Silver Oaks Residential Care Home

We appreciate you taking the time to leave us your comments Robert. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Silver Oaks did everything possible to make the transition as easy as possible. Hopefully, you will go away...  

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Review from Jean C (Niece of Resident) published on 8 September 2022 Submitted via Website
Overall Experience

Like anybody when a relative is going into a care home, we felt anxious, but these worries were very quickly resolved. The care, attention and support that Silver Oaks gave my 96-year-old aunt and ourselves were excellent. Although my aunt has Alzheimer's, the care staff are friendly and engaging and have made her transition problem free - it really is like a home from home. The whole package for my aunt has far exceeded our expectations, and would highly recommend it to any family.

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Review from Claire T (Daughter of Resident) published on 23 July 2022 Submitted via Website
Overall Experience

Very happy with the care. Mum appears very settled. Mum was not safe whilst at home, and as a family, we are very happy with Silver Oaks. Mum is looking like her usual self again. Would recommend Silver Oaks.

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Review from Amanda B (Daughter of Resident) published on 13 December 2021 Submitted via Website
Overall Experience
One of the worst things that my sister and I have ever had to do was make the decision for our mum to go into a care home. The very thought made us feel ill. However, the best thing we did was find “Silver Oaks”. Our mum spent 7-years living in this “home from home”. All staff (including the genuinely lovely owners) are amazing, friendly, caring, lovely people, who will do everything possible to make their residents happy, be it a hug, a chat, a cup of tea or a little walk around the beautiful garden. This care is also extended to the family. They know their residents inside out, from their names and their history, likes and dislikes, and can usually solve any problems they may have. The atmosphere is homely, friendly and caring, with lots of love and laughter. People are treated as individuals, with person-centred care at all times, never regimental.

Residents choose when to get up, what to wear, when to eat, (wonderful home-cooked meals and personal choice catered for), and how to spend their time, be it arranged activities or individual choice. Regardless of what is happening, staff always give time to the residents. To us, this was very important to make Mum feel valued as an individual. Silver Oaks gave us peace of mind, and we were able to sleep, even at times when Mum wasn’t well. We trusted the staff implicitly. We would highly recommend this wonderful home (and have done so to family and friends) because that’s what it is – home.

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Review from Jane B (Daughter of Resident) published on 6 December 2019 Submitted via Website
Overall Experience

I cannot rate Silver Oaks highly enough. It truly is a home from home. My mum spent the last 2 years of her life at Silver Oaks and the care was second to none. She was always clean, calm and comfortable. For the last 14 months, she was bed-bound (due to disease progression) and she did not suffer a single pressure sore. The staff turnover is extremely low and it was evident in the last few days of her life (when I was at the home all day) how much the staff involved in her care had grown attached to her. The food is homemade and plentiful and the home itself is spotless. I have no hesitation in recommending Silver Oaks to anyone who has a family member in need of residential care.

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Review from Renee F (Resident / Service User) published on 2 August 2019 Submitted via Postal Card
Overall Experience

I find Silver Oaks very good and I am very happy here. The food is very good and the staff are very friendly and helpful.

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Review from Rodney O (Husband of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

Beautiful (recently) re-thatched cottage with an extensive rear garden. Just 19 beds and with an excellent Management Team and Staff. All residents look happy, well cared for and loved. All the staff clearly enjoy their work and it shows. No smells of disinfectant or wee. My wife, who has Alzheimer's Disease, is clearly at ease there. I am no longer able to look after her but I am comforted by the fact she is now living in such a lovely place.

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Review from Jean W (Daughter of Resident) published on 27 September 2017 Submitted via Website
Overall Experience

Silver Oaks provides an extremely safe and secure environment for the residents. The staff are committed, friendly and hardworking and the result is a 'home from home' atmosphere. They go over and above what could be thought of as covering basic requirements and individual requests and needs are always catered for.

The home is always clean and smells fresh. The residents' clothing and bedding are washed regularly and as items are labelled, they do not end up wearing other peoples' clothes; an important consideration when you have had to move away from home and looking after yourself.

The residents are very well fed. Meals are regular and well presented. Individual requests are always met willingly and the cook is excellent.

Being situated in a listed building does present a few problems but the staff work hard to overcome them but there can occasionally be an issue with mobility around the building that would not be encountered in a purpose-built home.

Overall - excellent care

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Review from Dave C (Son of Resident) published on 19 September 2017 Submitted via Website
Overall Experience

My mum was in Silveroaks for two and a half years until she passed away on 6th August 2017. During this time her care was always first class as is the home. The staff are very caring and professional in every way and couldn't do enough for my mum. We were made very welcome every time we came to see mum often we would have tea with mum and fantastic cakes. Every event was catered for birthdays they all had a special tea etc Xmas was a wonderland itself with presents from the staff even Maypole dancing. We have made many friends there and will continue to support the home on their event days. This is not just a care home its a HOME in every way I can't say thank you enough for looking after my mum well done everyone.

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Review from Peter N (Son of Resident) published on 19 July 2017 Submitted via Postal Card
Overall Experience

Excellent care provided. Care staff excellent and management. Food is very good and staff meet individual needs and preferences.

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Review from Wendy M (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
One of the worst things my sister and myself have ever had to so was to see our mum go into a care home due to suffering from dementia.

However, one of the best things we ever did was to find Silver Oaks, where we are always made very welcome. Happiness, love and a calming contentment can be felt in every part of the home due to the wonderful staff who are always happy to give that little bit extra. Maybe a chat, a smile, a cup of tea, a reassuring hug, anything to make their residents feel "at home", safe, secure and cared for. Little things mean a lot and staff always have time for the little things that make Silver Oaks so special. Residents are treated with respect as individuals given choices with dignity being maintained at all times. A home in a million.

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Review from Sheila N (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience

As a family, we are very happy with the love and care given to our mother. The atmosphere is friendly and homely. Her needs are met and dealt with quickly and professionally.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Aug 2024

    It was identified that our clinical waste bins were not always full when being collected. Assessment was carried out with feedback from housekeeping staff. It was decided to change our...

  • 19 Aug 2024

    Silver Oaks held our Annual Summer Garden Party on Saturday 10th August 2024 with food, refreshments and entertianment for all. We hope families, residents and staff all really enjoyed the...

Upcoming Events

There are no upcoming events for Silver Oaks Residential Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Silver Oaks Residential Care Home.

Meet the Team (13)

Johnann Lewis-Mather
Johnann Lewis-MatherJob Title:Registered ManagerJoined: 2018

Johnann's vision for Silver Oaks is to keep its boutique ethos, which is part of what makes it so special. The caring staff, the homely feel and the way everyone is one big family. She is passionate about making the home a lovely place to live, visit and work. It will mean adapting and developing the care home to meet the need of residents, empowering staff, promoting residents independence and dignity as well as continually improving the care provided.

Having been in the care sector for over 11 years, Jo brings a wealth of knowledge and experience from many different specialisms. Starting out at St Georges Court Care Home in Cambridge she experienced nursing care, residential care, dementia and respite care. A move to Addenbrookes (Cambridge University Hospital) saw her working in the major trauma centre in critical care, intensive care and neurocritical care units.

Then a move away from Cambridge gave her an opportunity to secure a senior care position at Castle Donington Care Home in Derbyshire where she worked with individuals in behaviour that challenges unit. In October 2018, Jo joined the senior care team at Silver Oaks. Having completed her Health and Social Care Levels 2 and 3 she successfully completed our "Lead to Succeed" course and became Assistant Manager. It was then only a short matter of time before she was promoted to Registered Manager in October 2021.

Jo continues to study around her day-to-day management as she now works towards her Level 5 Diploma in Health and Social Care Management. Leading by example, she encourages all staff to develop their own skills and knowledge through higher education learning and training courses to help Silver Oaks develop a highly-skilled workforce.

Adele Smith
Adele SmithJob Title:AdministrationJoined: 2021

In her role as administrator, Adele provides office support to residents, families, staff and management which is vital for the smooth running of Silver Oaks.

Jordana Dennis
Jordana DennisJob Title:Human ResourcesJoined: 2016

Qualified in Human Resource Practice and Management, Jordana is an Associate Member of the Chartered Institute of Personnel and Development (CIPD). She is responsible for staff recruitment, selection, appraisal, development, training and understanding and implementing employment legislation, policy and procedure.

Sharon Smith
Sharon SmithJob Title:Senior CarerJoined: 2022

Sharon is one of our dedicated Senior Carers here at Silver Oaks, bringing warmth, compassion, and a wealth of experience to our team. She plays a vital role in supporting both residents and colleagues, ensuring the highest standards of care are maintained every day.

Amie Horton
Amie HortonJob Title:Senior CarerJoined: 2024

Amie is a valued Senior Carer at Silver Oaks, known for her professionalism, empathy, and dedication. With extensive experience in care, she provides outstanding support to our residents while guiding her fellow team members. Her commitment ensures that every individual receives the respect, comfort, and high-quality care they deserve.

Marie Betts
Marie BettsJob Title:CarerJoined: 2016

With a genuine passion for helping others, Marie plays a vital role in supporting our residents with their daily needs and ensuring they feel valued, respected, and comfortable every day.

As a Carer, Marie provides person-centred care with kindness and patience — whether it’s assisting with personal care, sharing a chat and a smile, or helping residents take part in their favourite activities. She takes great pride in making a positive difference in the lives of others and creating a warm, homely environment for everyone.

Claire Beck
Claire BeckJob Title:CarerJoined: 2019

As a valued Carer at Silver Oaks, Claire is committed to delivering exceptional, person-centred care. She supports residents with their daily routines while promoting independence, confidence, and well-being. With her calm approach and genuine compassion, Claire helps create a safe, welcoming environment where residents feel supported and cared for at all times.

Ann Collishaw
Ann CollishawJob Title:CarerJoined: 2014

Caring and compassionate, Ann takes great pride in supporting residents with both professionalism and kindness. She builds meaningful relationships based on trust and respect, ensuring that everyone feels listened to and valued. Her gentle approach and friendly nature help make Silver Oaks a comforting and happy place to live.

Maxine Spence
Maxine SpenceJob Title:Night CarerJoined: 2012

Maxine is one of our dedicated Night Carers here at Silver Oaks, providing comfort, care, and reassurance to our residents throughout the night. With her calm and compassionate nature, Maxine ensures that everyone feels safe, supported, and well looked after while the rest of the home sleeps.

Working nights takes a special kind of person, and Maxine brings both professionalism and kindness to every shift — whether it’s offering a listening ear, assisting with care needs, or simply making sure residents enjoy a peaceful night’s rest. She works closely with the night team to maintain the same high standards of care and warmth that our home is known for, 24 hours a day.

Sandra Burbank
Sandra BurbankJob Title:Night CarerJoined: 2020

As one of our trusted Night Carers, Sandra plays an essential role in providing quality care and reassurance while the home rests. She approaches her work with patience, kindness, and a deep understanding of each resident’s needs. Whether offering assistance, providing comfort, or simply being there for a friendly chat, Sandra helps create a peaceful and supportive atmosphere throughout the night.

Judith Berridge
Judith BerridgeJob Title:HousekeeperJoined: 2017

Judith is a valued member of our team, working hard behind the scenes to keep our home clean, comfortable, and welcoming for everyone. With great attention to detail and a caring attitude, she ensures that every room and communal area is maintained to the highest standard, helping to create a safe and pleasant environment for our residents.

As a Housekeeper, Judith takes pride in making sure our residents feel at home — from fresh linens and tidy rooms to a bright and cheerful atmosphere throughout the home. She always brings a friendly smile and kind word to everyone she meets, making a real difference to the day-to-day lives of those in our care.

Dawn North
Dawn NorthJob Title:CookJoined: 2022

Dawn is one of our wonderful cooks here at Silver Oaks, where she prepares delicious, wholesome meals that bring comfort and joy to our residents every day. With a passion for traditional home-style cooking and a focus on nutritious, well-balanced dishes, Dawn ensures that every meal is both tasty and tailored to individual dietary needs.

From hearty breakfasts to comforting desserts, Dawn takes pride in creating meals that make our residents feel right at home.

Ami Cooke
Ami CookeJob Title:Activities CoordinatorJoined: 2021

Ami is our friendly and creative Activities Coordinator, bringing energy, laughter, and plenty of ideas to daily life in the home. She loves getting to know each resident and planning activities that suit different interests and abilities – from arts and crafts, games, and music, to gentle exercise and one-to-one time. Ami is passionate about making every day meaningful, helping residents stay active, connected, and smiling. If there’s fun happening in the home, chances are Ami is right at the heart of it

Frequently Asked Questions about Silver Oaks Residential Care Home

What types of Care is Silver Oaks Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Silver Oaks Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Silver Oaks Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Silver Oaks Residential Care Home to the centre of Coalville?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silver Oaks Residential Care Home to verify any information. View our terms and conditions. Silver Oaks Residential Care Home has an Enhanced Service -more info.