Note: (i) Silver Oaks charges a standard £1,265 base fee per week, or £195 per day for respite, or £120 per day for day visits. There may be a further dependency fee required, if and when there is a significant change in the level of care required, or if the initial care required is significantly over and above the standard level of core care given; (ii) Silver Oaks respite and day visit care requires an initial £65 administration fee for care plan set-up which is refunded if the resident becomes permanent at Silver Oaks; (iii) A deposit is charged once, upon admission and this will remain with the service provider until termination of the residents contract. It is used to cover any property damage and outstanding payments owed to the provider. (iv) the standard weekly fee is reviewed annually by the provider, who shall give written notice of any change in fees. (v) Silver Oaks standard weekly fee includes accommodation and 24-hour a day person centered personal care, as well as emergency escorts and chaperoning to health care professionals, food and drink 24 hours a day, 3 hot meals a day, laundry, fully furnished rooms, access to all up-to-date equipment, services and facilities such as TV, telephone points and WIFI. In house entertainment is often provided free of charge while day trips are also arranged but will usually be subject to additional charges. This helps cover the cost of staffing and transport; (vi) Fee's do not include chiropody, hairdressing, opticians, private health services, new clothing, newspapers, spirits, cigarettes, TV, radio, BT phone lines or toiletries; (vii) Repeat appointments or non-emergency escorts or chaperoning maybe subject to a charge and will be discussed on an individual basis.
These prices are only a guideline, please contact Silver Oaks Residential Care Home to find out the exact price for your requirements.
Visitors always welcome. Open visiting policy at Silver Oaks so friends and family may visit residents at any time convenient to them.
Parking at the rear and side of the building, accessed through entrance and exit points off Silver Street at the front of the building also easy pick-up and drop-off points at the front of the building.
Silver Oaks Residential Care Home has a Review Score of 9.3 (9.314) out of 10, based on 7 reviews in the last 2 years.
Over all time Silver Oaks Residential Care Home has 19 reviews.
4.0 out of 5
Thank you so much for sharing your lovely words about your mother's time with us. It was such a privilege to care for her and to get to know her. We are truly honoured that you entrusted us with her care during the last two years of her life. It means a great deal to know that you and your family felt supported, welcomed, and reassured, and that our home-from-home atmosphere brought comfort to you all. The team truly do see residents and families as part of our extended family, so knowing you experienced that means the world to us.Your kind words will mean so much to everyone here. Thank you for trusting us and for allowing us to be part of your mother's journey.Your mother will be remembered fondly by everyone here, and we are deeply grateful for your recommendation.
5.0 out of 5
Thank you so much for your beautiful words about your dear friend's time at Silver Oaks. It was such a privilege to care for him and to share in so many moments of joy, laughter, and companionship over the years, especially as we all know his opinion regarding a game of BINGO!. Knowing that he felt so at home here, and that you always felt welcome and supported when visiting, truly means the world to us.Our team will be touched to know that their kindness and friendship made a difference to both of you. We always strive to create a family atmosphere, so hearing that you experienced this warmth brings us great comfort.We were honoured to be there for your friend in his final weeks, and he will always be remembered fondly here at Silver Oaks. Thank you from the bottom of our hearts for your recommendation and for allowing us to be part of his life's journey.
5.0 out of 5
Thanks so much for taking the time to review Silver Oaks! Our staff prides themselves on delivering kind and compassionate person-centred care every day. We seek to ensure each resident is treated as an individual and with dignity. We are delighted these efforts shine through day-to-day.
5.0 out of 5
Thank you for taking the time to review Silver Oaks! It's heart warming to hear how our person-centred approach to care and support shines through. We hope that our regular activities and entertainment package ensure and facilitate a full and meaningful life for all residents!
5.0 out of 5
We appreciate you taking the time to leave a review! Our staff always aims to go above and beyond in making Silver Oaks a home from home for all our residents. It is great to hear your kind words regarding the excellent care and support provided by the staff team. We hope you all feel very much part of the Silver Oaks family.
4.0 out of 5
We appreciate you taking the time to leave us a review, and your kind words regarding your mother's care at Silver Oaks. Furthermore, it is wonderful to hear your feedback about all our amazing staff here at Silver Oaks. It is our mission to ensure your loved one receives the best possible care and always feels very much part of the Silver Oaks family.
5.0 out of 5
We appreciate you taking the time to leave us your comments Robert. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Silver Oaks did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care. Your stepmother was very much part of the Silver Oaks family.
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5.0 out of 5
The home is always clean and smells fresh. The residents' clothing and bedding are washed regularly and as items are labelled, they do not end up wearing other peoples' clothes; an important consideration when you have had to move away from home and looking after yourself.
The residents are very well fed. Meals are regular and well presented. Individual requests are always met willingly and the cook is excellent.
Being situated in a listed building does present a few problems but the staff work hard to overcome them but there can occasionally be an issue with mobility around the building that would not be encountered in a purpose-built home.
Overall - excellent care
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The Review Score of 9.3 (9.314) out of 10 for Silver Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Johnann's vision for Silver Oaks is to keep its boutique ethos, which is part of what makes it so special. The caring staff, the homely feel and the way everyone is one big family. She is passionate about making the home a lovely place to live, visit and work. It will mean adapting and developing the care home to meet the need of residents, empowering staff, promoting residents independence and dignity as well as continually improving the care provided.
Having been in the care sector for over 11 years, Jo brings a wealth of knowledge and experience from many different specialisms. Starting out at St Georges Court Care Home in Cambridge she experienced nursing care, residential care, dementia and respite care. A move to Addenbrookes (Cambridge University Hospital) saw her working in the major trauma centre in critical care, intensive care and neurocritical care units.
Then a move away from Cambridge gave her an opportunity to secure a senior care position at Castle Donington Care Home in Derbyshire where she worked with individuals in behaviour that challenges unit. In October 2018, Jo joined the senior care team at Silver Oaks. Having completed her Health and Social Care Levels 2 and 3 she successfully completed our "Lead to Succeed" course and became Assistant Manager. It was then only a short matter of time before she was promoted to Registered Manager in October 2021.
Jo continues to study around her day-to-day management as she now works towards her Level 5 Diploma in Health and Social Care Management. Leading by example, she encourages all staff to develop their own skills and knowledge through higher education learning and training courses to help Silver Oaks develop a highly-skilled workforce.
In her role as administrator, Adele provides office support to residents, families, staff and management which is vital for the smooth running of Silver Oaks.
Qualified in Human Resource Practice and Management, Jordana is an Associate Member of the Chartered Institute of Personnel and Development (CIPD). She is responsible for staff recruitment, selection, appraisal, development, training and understanding and implementing employment legislation, policy and procedure.
Kevin organises and runs activities at Silver Oaks that benefit the social well-being of residents, families and staff. He delivers an effective, individualised activity programme risk assessed at the right level for all individuals, allowing service users to participate in order to promote their health and well-being and allowing them to reach their full potential.
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