Silver Oaks Residential Care Home

11 Silver Street, Whitwick, Coalville LE67 5EW

Silver Oaks Residential Care Home, Coalville, Leicestershire
Silver Oaks Residential Care Home, Coalville, Leicestershire
Silver Oaks Residential Care Home, Coalville, Leicestershire

Silver Oaks is an established boutique residential care home that offers individuals a warm, cosy and comfortable environment, where they can feel truly at home.

Offering a permanent home as well as respite and day care, dependent upon room availability. Silver Oaks is an intimate care home full of character, situated on the edge of Charnwood Forest. The Grade II listed thatched home is a peaceful haven in the heart of Whitwick with easy access to local shops and facilities.

It is in walking distance of Hermitage Park and a fishing lake and is surrounded by landmarks such as Calke Abby, Ashby-de-la-Zouch Castle, the National Trust's Stoneywell and Donington Park Motor Sports Circuit and Castle.

A well trained and experienced team of dedicated, passionate and caring individuals provide personalised care and support tailored to each resident.

Home comforts start with the lovingly prepared home-cooked meals from the chef and continue with the wide range of outings and activities on offer.

An activities coordinator and residents' committee work together to provide such things as trips to the shops, visits to local tea rooms, National Trust properties, theatre shows, yoga, beauty treatments, garden parties and church services.

Staff aim to take into consideration residents' emotional, physical, cultural, religious and psychological state in an all-encompassing approach to care.

The success of the home's approach is echoed in the compliments, recommendations and enquiries that Silver Oaks now receive daily from visiting professionals, family and friends.

Owner: Keenglen Care Homes Ltd

Person in charge: Julie Pearson (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Only after assessment of care need the manager. Ages 65+.

Single Rooms: 19

Rooms with ensuite WC: 11

Weekly Charges Guide: Personal Care Single from £675 (These prices are only a guideline, please contact Silver Oaks Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Silver Oaks is only a 10 minute drive from the M1. Exit M1 at junction 22 and follow Little Shaw Lane A511. At the first roundabout take the second exit B591 Copt Oak Road and at the second set of traffic lights turn left and follow Warren Hills Road/Leicester Road. At the next roundabout take the first exit onto Silver Street. You will find Silver Oaks on your left, opposite Whitwick Constitutional Club.

Visiting:

Visitors always welcome. There is an open visiting policy at Silver Oaks so friends and family may visit residents at any time convenient to them.

Parking:

There is Parking at the rear and side of the building, accessed through entrance and exit points off Silver Street at the front of the building. There is also easy pick-up and drop-off points at the front of the building.

Latest Care Quality Commission* Report on Silver Oaks Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Silver Oaks Residential Care Home has a Review Score of 9.6 (9.569)

The Review Score of 9.6 (maximum of 10) for Silver Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Silver Oaks Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Silver Oaks Residential Care Home is calculated as follows: ( (45 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 72 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Silver Oaks Residential Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silver Oaks Residential Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silver Oaks Residential Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2

Silver Oaks provides an extremely safe and secure environment for the residents. The staff are committed, friendly and hardworking and the result is a 'home from home' atmosphere. They go over and above what could be thought of as covering basic requirements and individual requests and needs are always catered for.

The home is always clean and smells fresh. The residents' clothing and bedding are washed regularly and as items are labelled, they do not end up wearing other peoples' clothes; an important consideration when you have had to move away from home and looking after yourself.

The residents are very well fed. Meals are regular and well presented. Individual requests are always met willingly and the cook is excellent.

Being situated in a listed building does present a few problems but the staff work hard to overcome them but there can occasionally be an issue with mobility around the building that would not be encountered in a purpose-built home.

Overall - excellent care

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was in Silveroaks for two and a half years until she passed away on 6th August 2017. During this time her care was always first class as is the home. The staff are very caring and professional in every way and couldn't do enough for my mum. We were made very welcome every time we came to see mum often we would have tea with mum and fantastic cakes. Every event was catered for birthdays they all had a special tea etc Xmas was a wonderland itself with presents from the staff even Maypole dancing. We have made many friends there and will continue to support the home on their event days. This is not just a care home its a HOME in every way I can't say thank you enough for looking after my mum well done everyone.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care provided. Care staff excellent and management. Food is very good and staff meet individual needs and preferences.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

One of the worst things my sister and myself have ever had to so was to see our mum go into a care home due to suffering from dementia.
However, one of the best things we ever did was to find Silver Oaks, where we are always made very welcome. Happiness, love and a calming contentment can be felt in every part of the home due to the wonderful staff who are always happy to give that little bit extra. Maybe a chat, a smile, a cup of tea, a reassuring hug, anything to make their residents feel "at home", safe, secure and cared for. Little things mean a lot and staff always have time for the little things that make Silver Oaks so special. Residents are treated with respect as individuals given choices with dignity being maintained at all times. A home in a million.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

As a family, we are very happy with the love and care given to our mother. The atmosphere is friendly and homely. Her needs are met and dealt with quickly and professionally.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very pleased with the care my dad receives, he is very happy. The staff are brilliant at their jobs and really look after him. I would definitely recommend Silver Oaks Care Home to anyone thinking about putting a relative into care.

How likely would you be to recommend Silver Oaks Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

Julie

Julie Pearson

Job Title: Home Manager

Joined: 2015

Description:

Julie's reason for working in care is that it is a "very rewarding career, having built up such a rich tapestry of experiences and memories over my 40 years in health and social care. My aim at Silver Oaks is to ensure we shine and constantly improve. To ensure the home is a lovely place to live, visit and work".

Following on from a 2-year course on Residential Care at Leicester South Fields College, nurse training in 1977 led to over 11 years within the nursing profession within the field of Mental Health. A move to Suffolk saw her enter social services, and subsequently work as a Registered Manager in several care homes with provision for day care, transitional care, dementia care, mental health and palliative care. Julie became a Domiciliary Care Manager and oversaw extra care facilities as well as a domiciliary meals service.

Upon returning to Leicester, Julie worked for a religious community, responsible for a purpose built care facility and again managed further Residential Care Homes until joining Silver Oaks in 2015. Julie's qualifications include NVQs in Management and Care, along with a Registered Manager Award; While being a qualified NVQ Assessor. Julie is also working towards a degree in Leadership and Management.

Karen

Karen Guy

Job Title: Deputy Manager

Joined: 2013

Description:

Karen's reason for working in care is her very caring, sincere and thoughtful nature. She really enjoys helping others in their later years. Karen's aim is to make Silver Oaks a home-from-home that everyone loves being involved with - that means residents, staff and families alike.

Karen's qualifications include NVQ's in Health and Social Care, as well as Team Leadership. Karen has Practical Medication Awareness training and is a qualified trainer in manual handling of people.

Interesting fact: Karen married in fancy dress, with an Alice in Wonderland theme.

Emma

Emma Banks

Job Title: Senior Carer

Joined: 2015

Description:

Emma has worked in health and social care for over 15 years and brings a wealth of experience to Silver Oaks. Her reason for working in care is the enjoyment she gets from helping people - she finds it an immensely rewarding career. Emma's priority is to ensure residents are cared for in a professional manner with a particular focus on upholding residents dignity and respect.

The qualifications Emma has amassed over the years include both NVQ's and Diplomas in Dementia Care, Equality and Diversity as well as Health and Social Care. Emma is a first aid appointed person, has practical medication awareness training and is a qualified trainer in manual handling of people.

Interesting fact: Emma swam with dolphins in Florida, way back in 2002.

Janet

Janet Thompson

Job Title: Senior Carer

Joined: 2017

Description:

Janet has experience in both residential care and home care. She finds that by helping people be as independent as possible while putting a smile on their faces is extremely satisfying and rewarding. Janet treats people how she would like to be treated and believes individuals should have choices in everything they do to continue reaching their own personal goals.

Janet's qualifications include NVQ's in Health and Social Care, as well as an advanced level apprenticeship in Adult Social Care. She also has Diplomas in Dementia Care, End of Life Care and Safe Handling of Medication.

Interesting fact: Janet has toured the UK in her own caravan!

Marie

Marie Betts

Job Title: Senior Carer

Joined: 2016

Description:

Marie has worked in the care profession for over 17 years. She has experience within residential care and home care. Marie finds helping and supporting others with their day-to-day living skills, maintaining their independence and promoting their choices hugely rewarding. Her focus is always on working together and helping the team maintain the very best care standards throughout the home.

Marie's qualifications include an advanced apprenticeship, BTEC and Diplomas in Health and Social Care. Marie has Practical Medication Awareness training and is one of our Silver Oaks 'Dignity champions'.

Interesting fact: Marie loves interior design and decorating.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silver Oaks Residential Care Home