Silver Birches

85 Lutterworth Road, Aylestone, Leicester LE2 8PJ
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9.2 13 Reviews
  • Silver Birches, Leicester
Silver birches Care Home provides its residents with a secure, relaxed, and homely environment in which their care, well-being and comfort are of prime importance.

Care workers will strive to preserve and maintain the dignity, individuality and privacy of all.

Residents live in a warm and caring atmosphere and staff are sensitive to individuals' ever-changing needs.

Such needs may be medical/therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social, and individuals are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends is greatly valued.

Activities are designed to encourage mental alertness, self-esteem, and social interaction with other residents, which is fundamental to the philosophy of the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Pine View Care Homes Ltd

Person in charge

  • Clare Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)

Visiting

  • No restrictions on visiting, however, please avoid meal times as these are as important as medication rounds

Parking

  • On site car parking for 8 cars

Silver Birches Reviews (13)

9.2

Silver Birches has a Review Score of 9.2 (9.179) out of 10, based on 8 reviews in the last 2 years.
Over all time Silver Birches has 13 reviews.

Overall Experience
  • 4
  • 8
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Date Published
  • 13
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Reviewer Connection to Silver Birches
  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from Paul S (Respite Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here 2 weeks ago very apprehensive but there was no need. I have been looked after very well. The staff are excellent, the food is good and clean rooms. All staff are excellent.
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Review from Alison K (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for 18 months.
Been very well looked after, care needs are met and staff are hardworking.
Room adequate.
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Review from M B (Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moved in at the request of the council after a back operation. Treated very well and looked after by the staff and management. The staff are all very nice and friendly.
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Review from J C (Respite Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Discharged from rehab hospital to care home to continue with recovery. I am making good progress with my condition whilst here and the home is supporting my ongoing treatments.
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Review from Dave W (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful. Nice and cosy atmosphere. Nice rooms.
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Review from Pat S (Relative of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care, staff are pleasant and helpful. My cousin who has learning difficulties is content and considers his room, his flat.
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Review from T C (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was on respite care at Silver Birches, even though his stay was short, the staff were absolutely amazing. The care he received was brilliant we couldn’t have asked for better care. The home was spotless, and welcoming, my dad enjoyed his stay and in the future if needed we would definitely use
Silver Birches again. My dad felt at home there, which was a relief to us all. It was overall a great home.
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Review from C T (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at several different homes to place my mum. We chose Silver Birches. Due to the homeliness and warmth we felt from looking around, the staff all seemed amazing. And seemed as they generally care for each and every other service user there, my mum has now been there 5 months and we couldn't
have been happier to have chosen Silver Birches. It was such a difficult decision to have to place our mum in a home. But she's happy and most of all safe. The staff have all been amazing, the care is more than we could have asked for. Since being at Silver Birches my mum's mood has been great which was a concern as it was a new environment for her. We were there the past Saturday for a Mother's Day bingo and we all had a lovely time my mum most of all has been the happiest we have seen her. As a family, we appreciate everything the staff have done and continue to do.
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Review from Richard H (Son of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad was in this care home for two weeks and almost had a breakdown. Needs updating and brightening up. He had his wallet go missing whilst here and never found, he was left to sit down all day with others and it was like he was just left waiting to die in a madhouse. The most awful experience I have
ever had and would not wish for anyone to go here. I was told they reported him to the police as he had left his room at night and entered another person's room confused? He has dementia. No details of police officers details were given just a first name?
Would not recommend to anyone.
Reply from Dinesh Raja, Manager at Silver Birches

Thank you for your feedback, which is factually incorrect. The reason your father was asked to leave is due to his aggressive behavior and attacking staff and residents. A safeguarding referral was done and all relevant agencies informed. It is then the responsibility of the relevant people to contact yourselves, not the homes. Due to this behavior the home could not accommodate your father.

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Review from S D (Niece of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely homely home the staff are excellent. The care of the residents is outstanding.
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Review from S H (Daughter of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved into Silver Birches at the end of November. All the staff have been very welcoming to Mum and have helped her settle down, making her and us feel very welcome. My mum likes her surroundings, especially her room, which we have been able to put pictures and ornaments in. My mum's eating improved
since she has been in Silver Birches. The staff are all friendly and myself and my siblings are made to feel welcome.
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Review from T N (Daughter-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Small, friendly and clean.


Carers are on hand all the while. Mum likes the exercise and singing. She can go to bed when ready. Also the food is great - different every day.

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Review from Robin E (Husband of Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is very clean.
The staff are very efficient and look after the in mates so well.
The food is really nice and the care is brilliant.
They treat her with dignity and they treat me the same.
She is wanted there and loved.
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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Silver Birches is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.379 for Silver Birches is calculated as follows: ( (43 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 95 Ratings = 4.379
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Silver Birches is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Silver Birches

What types of Care is Silver Birches registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Silver Birches have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Silver Birches?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Birches to the centre of Leicester?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silver Birches to verify any information. View our terms and conditions. Silver Birches has an Enhanced Service - more info.