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Westcliffe Care Home

78 Shelford Road, Radcliffe-on-Trent, Nottingham, Nottinghamshire NG12 1AW
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Westcliffe Care Home, Nottingham
Westcliffe Care Home, Nottingham
Westcliffe Care Home, Nottingham

Westcliffe Care Home is a lovely, family run, residential home, caring for up to 18 residents. It is rated band 5 (the best there is) by Nottinghamshire County Council, has been awarded the Notts CC Dementia Quality Mark for outstanding dementia care, has a 5 star kitchen rating and is rated GOOD in all areas by the CQC (August 2023). The owners work in the home on a daily basis...  

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Care Provided by Westcliffe Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 19 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,150 - £1,200£1,150 - £1,200
Residential Dementia Care£1,150 - £1,200£1,150 - £1,200
The care fees cover everything except for individual requirements such as newspapers, magazines and taxis.
Please note - so that all residents, regardless of funds, can have hair and chiropody treatments done on a regular basis Westcliffe provides the first £16 of hairdressing free, every 4-week period and free chiropody every 2 months.

The hairdresser comes weekly and the chiropodist visits monthly - any additional hairdressing and chiropody costs incurred by the resident are chargeable to their personal; account.

Contact Westcliffe Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Owen & Owen Retirement Developments Ltd
  • Private Owned

Person in charge

  • Michelle Murdoch (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (1)

Visiting

  • The home does not have any restrictions to visiting - please feel free to visit at any time.

Parking

  • Please park in the main car park at the front of the building and then come to the main reception area.

Westcliffe Care Home Reviews (15)

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8.1

Westcliffe Care Home has a Review Score of 8.1 (8.086) out of 10, based on 2 reviews in the last 2 years. Over all time Westcliffe Care Home has 15 reviews.

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Showing 15 reviews matching selected criteria
Review from J B (Daughter of Resident) published on 17 December 2025 Submitted via Website
Overall Experience

My mum has been in Westcliffe for over 12 months now. She is very frail and has worsening dementia, so requires complete care. The care and support she has been shown at Westcliffe is second to none. She is treated with dignity and respect, the food is good quality and the staff are caring, hardworking and professional. The home is always clean, friendly and has a welcoming atmosphere. Thank you to the excellent staff team. I wholeheartedly recommend this care-home.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you so much for sharing your experience! We're delighted to hear that you're happy with the care and support provided. Our team works hard to create a safe, comfortable, and welcoming environment for all residents, and your feedback means the world to us. If there's ever anything more we can do to make life even better, please let us know. We truly appreciate your trust in us.

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Review from J C (Son of Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience

Satisfied with everything. Clean rooms, friendly caring staff, range of facilities and activities. Wouldn't hesitate to recommend this care home to anyone.

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Review from John L (Son of Resident) published on 4 June 2024 Submitted via Website
Overall Experience

My mother is a resident at Westcliffe Care Home. She has been in the care of Westcliffe for 10 months so far. The carers at Westcliffe love my mum and have worked wonders on her overall wellbeing. They give her kindness, respect, and are sensitive towards her needs. Since being in care her mobility has improved as has her overall strength. The staff are also very welcoming and caring towards visitors including my father, he gets treated so well when visiting his wife on a regular basis. The Manager's doors are always open and very easy to communicate with. The atmosphere at Westcliffe Care Home can only be described as 'home from home'. Excellent homemade meals. I would recommend Westcliffe 100% for anyone looking for a small home where the carers are wonderful and 'patient, polite, professional'. Keep up the brilliant work you do.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review. We are pleased you're happy with the home, staff and care provided.

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Review from T A (Wife of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience

All members of staff were most cooperative on my visiting. My husband was always clean and appropriately dressed. Staff invited residents to join in memory games which pleased me and also discussed photographs on display in their rooms and often showing their own photographs too. Everywhere was very clean - no smells!

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.

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Review from Lis J (Relative of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

We have used a few homes in the past, but Westcliffe is by far the best. The staff team could not do more. They love the residents as their own.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.

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Review from Debbie C (Daughter of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

I am very happy with Westcliffe. My mum has been there for a year and has settled in so well. The staff do a wonderful job and are very friendly and always ready to talk if we have any concerns about Mum. If there was one thing to change, I would like easier access to the garden for Mum in her wheelchair - a paved path would make a big difference, as she loves being outside.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.

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Review from L H (Daughter-in-law of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

My mother-in-law has settled well into Westcliffe Care Home and is generally very happy there despite her progressing dementia. Her room is really nice and the communal rooms, gardens and food are all great but the standout feature of the home is the staff. They are all so kind and lovely to her and us, making it feel like a real home-from-home. We are really glad we chose a small care home like this as the personal service and care is excellent. Because it's such a small, friendly team any issues can easily be discussed and resolved.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home, staff and care provided.

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Review from Philippa C (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

Mum was in Westcliffe Care Home for four weeks of respite care. She was made to feel very welcome. All the staff were very friendly and supportive. Her room was comfortable and beautifully decorated, as was the rest of the place. She said that she enjoyed her stay and would definitely want to go back if the need arose. The Westcliffe staff asked us to let them know how she got on when returning home and even lent us a commode when we had trouble with delivery.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.

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Review from Matthew L (Son-in-law of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

There seems to be a friendly atmosphere in the home. This is facilitated by the majority of staff. My concern would be the lack of activities available to the residents. Apart from the Christmas carols, there doesn't seem to be much on offer, although I am informed that this is something the organisation is looking into. I am somewhat concerned about staff shortages, as on a recent visit, the staff were worryingly stretched, but the staff present were working hard to make up for this. On balance, this is the best care option in our vicinity, and meets our needs adequately.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.

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Review from H G (Daughter of Resident) published on 29 March 2024 Submitted via Postal Card
Overall Experience
When we were unable to care for Mum on our own we looked at plenty of care homes. When Mum's carers suggested Westcliffe - because they'd seen the care in action - we visited. We all agreed it was the best home available for this final season.

Mum settled in well and we feel that she is treated like family by everyone there. Her room overlooks the garden and there is ample room. If I could change one thing I would employ an entertainment/activity person to bring an extra sense of interest to each long day there.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.

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Review from E G (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card
Overall Experience

Westcliffe is a fantastic care home. The staff make it - they give their all, working so hard, under tough circumstances. Sometimes, the food leaves Mum disappointed when no cook is on duty. The activity lady left and has not been replaced, so there is no planned entertainment, except the TV. Mum's clothes and bed linen have been lost on several occasions, as the laundry is offsite. But the staff are so friendly to us and so caring and loving to Mum, that I'd recommend the home to anyone.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you for your review and for coming to the home to discuss the issues raised and I have given you peace of mind during our discussion.

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Review from Christine J (Sister-in-law of Resident) published on 13 March 2024 Submitted via Website
Overall Experience

My sister-in-law is a resident at Westcliffe Care Home. Throughout her stay staff have shown kindness, sensitivity and professionalism in their everyday care. They keep relatives informed of any changes or concerns. The care home provides activities and entertainment for residents and they all love a sing-along. They also invite relatives to family events. I would recommend Westcliffe Care Home for anyone who is looking for a smaller, more intimate home where carers know each resident and are able to interact on a personal level.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.

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Review from L P (Daughter of Resident) published on 5 March 2024 Submitted via Website
Overall Experience

Westcliffe Care Home was just that... a home from home when the world was in lockdown and my frail mum needed to be looked after. We were at the other end of the world, worried, helpless and unable to assist in any way possible. The management and staff were wonderful and Mum settled in immediately. She enjoyed the last few years of her life in comfort and safety with the companionship she had missed living on her own. I could write reams but our experience with Westcliffe can be summed up in the words of a staff member who said about the Residents... "They are family."

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for you review and the kind words.

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Review from H J (Friend of Resident) published on 29 February 2024 Submitted via Website
Overall Experience

This is a warm and friendly home with caring staff. Tasty meals are freshly prepared and cooked in the kitchen. The garden is attractive with lawns, shrubs and bird feeders. The beds and chairs are very comfortable.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.

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Treated with Dignity
Food & Drink
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Review from Stephen D (Friend of Resident) published on 27 February 2024 Submitted via Website
Overall Experience

The resident was my best friend and was at Westcliffe for 3 years. He was treated with great respect and loved by all the staff. I cannot speak highly enough of the care he received from management and staff. Westcliffe has lovely gardens which my friend enjoyed as gardening was one of his passions. The food is great, all freshly cooked and he always enjoyed 'Fish n Chip' Friday. I would also mention the great communication from Westcliffe about my friend. The way the home handles Covid was very professional and gave you great confidence in the Management and staff. I would recommend Westcliffe anytime.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Hello, thank you very much for your great review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Westcliffe Care Home.

Accreditations

There are no accreditations posted yet for Westcliffe Care Home.

Meet the Team (3)

Simon Hodgkinson
Simon HodgkinsonJob Title:OwnerJoined: 2011

My wife (Fiona) and I have owned Westcliffe since March 2011 and still work in/on the business every day. My favourite saying is: 'The standard you are prepared to walk past is the standard you accept'; our approach to managing the home mirrors this and we are so proud of the reputation the home has locally - and that's simply because of the wonderful care delivered by my awesome team.

Michelle Murdoch
Michelle MurdochJob Title:ManagerJoined: 2023

I joined Westcliffe in August 2023 as the deputy manager and progressed to Manager in September 2024. I have over 12 years of experience, having worked in several homes across Nottinghamshire. I have a passion for ensuring we enhance the lives of every single resident and their families and that our absolutely wonderful staff get the support they deserve. Working in tandem with Angela Manager's assistant. Our doors are always open and we would be delighted to show you around our lovely home.

Angela Robinson
Angela RobinsonJob Title:Managers AssistantJoined: 2023

I am the administrator at Westcliffe. Whether you contact the home by phone, email or just pop in to see us, most likely it will be me you first have contact with and of course, I will do my best to help in any way I can.

It is a privilege to work in such a lovely home, as part of a team that works so hard to provide a happy, 'home from home' environment for our residents.

Frequently Asked Questions about Westcliffe Care Home

What types of Care is Westcliffe Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westcliffe Care Home have?

There are 17 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Westcliffe Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Westcliffe Care Home to the centre of Nottingham?

4.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliffe Care Home to verify any information. View our terms and conditions. Westcliffe Care Home has an Enhanced Service -more info.