






Westcliffe Care Home is a lovely, family run, residential home, caring for up to 18 residents. It is rated band 5 (the best there is) by Nottinghamshire County Council, has been awarded the Notts CC Dementia Quality Mark for outstanding dementia care, has a 5 star kitchen rating and is rated GOOD in all areas by the CQC (August 2023). The owners work in the home on a daily basis...
Care Provided by Westcliffe Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note - so that all residents, regardless of funds, can have hair and chiropody treatments done on a regular basis Westcliffe provides the first £16 of hairdressing free, every 4-week period and free chiropody every 2 months.
The hairdresser comes weekly and the chiropodist visits monthly - any additional hairdressing and chiropody costs incurred by the resident are chargeable to their personal; account.
The price(s) shown are provided by the care home. Contact Westcliffe Care Home for full pricing details and T&Cs.
Contact Westcliffe Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Owen & Owen Retirement Developments Ltd
- Private Owned
Person in charge
- Michelle Murdoch (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (1)
Visiting
- The home does not have any restrictions to visiting - please feel free to visit at any time.
Parking
- Please park in the main car park at the front of the building and then come to the main reception area.
Westcliffe Care Home Reviews (15)
Westcliffe Care Home has a Review Score of 8.1 (8.086) out of 10, based on 2 reviews in the last 2 years.
Over all time Westcliffe Care Home has 15 reviews.
My mum has been in Westcliffe for over 12 months now. She is very frail and has worsening dementia, so requires complete care. The care and support she has been shown at Westcliffe is second to none. She is treated with dignity and respect, the food is good quality and the staff are caring, hardworking and professional. The home is always clean, friendly and has a welcoming atmosphere. Thank you to the excellent staff team. I wholeheartedly recommend this care-home.
Thank you so much for sharing your experience! We're delighted to hear that you're happy with the care and support provided. Our team works hard to create a safe, comfortable, and welcoming environment for all residents, and your feedback means the world to us. If there's ever anything more we can do to make life even better, please let us know. We truly appreciate your trust in us.
Satisfied with everything. Clean rooms, friendly caring staff, range of facilities and activities. Wouldn't hesitate to recommend this care home to anyone.
My mother is a resident at Westcliffe Care Home. She has been in the care of Westcliffe for 10 months so far. The carers at Westcliffe love my mum and have worked wonders on her overall wellbeing. They give her kindness, respect, and are sensitive towards her needs. Since being in care her mobility has improved as has her overall strength. The staff are also very welcoming and caring towards visitors including my father, he gets treated so well when visiting his wife on a regular basis. The Manager's doors are always open and very easy to communicate with. The atmosphere at Westcliffe Care Home can only be described as 'home from home'. Excellent homemade meals. I would recommend Westcliffe 100% for anyone looking for a small home where the carers are wonderful and 'patient, polite, professional'. Keep up the brilliant work you do.
Thank you very much for your lovely review. We are pleased you're happy with the home, staff and care provided.
All members of staff were most cooperative on my visiting. My husband was always clean and appropriately dressed. Staff invited residents to join in memory games which pleased me and also discussed photographs on display in their rooms and often showing their own photographs too. Everywhere was very clean - no smells!
Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.
We have used a few homes in the past, but Westcliffe is by far the best. The staff team could not do more. They love the residents as their own.
Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.
I am very happy with Westcliffe. My mum has been there for a year and has settled in so well. The staff do a wonderful job and are very friendly and always ready to talk if we have any concerns about Mum. If there was one thing to change, I would like easier access to the garden for Mum in her wheelchair - a paved path would make a big difference, as she loves being outside.
Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.
My mother-in-law has settled well into Westcliffe Care Home and is generally very happy there despite her progressing dementia. Her room is really nice and the communal rooms, gardens and food are all great but the standout feature of the home is the staff. They are all so kind and lovely to her and us, making it feel like a real home-from-home. We are really glad we chose a small care home like this as the personal service and care is excellent. Because it's such a small, friendly team any issues can easily be discussed and resolved.
Thank you very much for your lovely review we are pleased you're happy with the home, staff and care provided.
Mum was in Westcliffe Care Home for four weeks of respite care. She was made to feel very welcome. All the staff were very friendly and supportive. Her room was comfortable and beautifully decorated, as was the rest of the place. She said that she enjoyed her stay and would definitely want to go back if the need arose. The Westcliffe staff asked us to let them know how she got on when returning home and even lent us a commode when we had trouble with delivery.
Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.
There seems to be a friendly atmosphere in the home. This is facilitated by the majority of staff. My concern would be the lack of activities available to the residents. Apart from the Christmas carols, there doesn't seem to be much on offer, although I am informed that this is something the organisation is looking into. I am somewhat concerned about staff shortages, as on a recent visit, the staff were worryingly stretched, but the staff present were working hard to make up for this. On balance, this is the best care option in our vicinity, and meets our needs adequately.
Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.
Mum settled in well and we feel that she is treated like family by everyone there. Her room overlooks the garden and there is ample room. If I could change one thing I would employ an entertainment/activity person to bring an extra sense of interest to each long day there.
Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.
Westcliffe is a fantastic care home. The staff make it - they give their all, working so hard, under tough circumstances. Sometimes, the food leaves Mum disappointed when no cook is on duty. The activity lady left and has not been replaced, so there is no planned entertainment, except the TV. Mum's clothes and bed linen have been lost on several occasions, as the laundry is offsite. But the staff are so friendly to us and so caring and loving to Mum, that I'd recommend the home to anyone.
Thank you for your review and for coming to the home to discuss the issues raised and I have given you peace of mind during our discussion.
My sister-in-law is a resident at Westcliffe Care Home. Throughout her stay staff have shown kindness, sensitivity and professionalism in their everyday care. They keep relatives informed of any changes or concerns. The care home provides activities and entertainment for residents and they all love a sing-along. They also invite relatives to family events. I would recommend Westcliffe Care Home for anyone who is looking for a smaller, more intimate home where carers know each resident and are able to interact on a personal level.
Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.
Westcliffe Care Home was just that... a home from home when the world was in lockdown and my frail mum needed to be looked after. We were at the other end of the world, worried, helpless and unable to assist in any way possible. The management and staff were wonderful and Mum settled in immediately. She enjoyed the last few years of her life in comfort and safety with the companionship she had missed living on her own. I could write reams but our experience with Westcliffe can be summed up in the words of a staff member who said about the Residents... "They are family."
Thank you very much for you review and the kind words.
This is a warm and friendly home with caring staff. Tasty meals are freshly prepared and cooked in the kitchen. The garden is attractive with lawns, shrubs and bird feeders. The beds and chairs are very comfortable.
Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.
The resident was my best friend and was at Westcliffe for 3 years. He was treated with great respect and loved by all the staff. I cannot speak highly enough of the care he received from management and staff. Westcliffe has lovely gardens which my friend enjoyed as gardening was one of his passions. The food is great, all freshly cooked and he always enjoyed 'Fish n Chip' Friday. I would also mention the great communication from Westcliffe about my friend. The way the home handles Covid was very professional and gave you great confidence in the Management and staff. I would recommend Westcliffe anytime.
Hello, thank you very much for your great review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Westcliffe Care Home.
There are no upcoming events for Westcliffe Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westcliffe Care Home.
Accreditations
There are no accreditations posted yet for Westcliffe Care Home.
Meet the Team (3)

My wife (Fiona) and I have owned Westcliffe since March 2011 and still work in/on the business every day. My favourite saying is: 'The standard you are prepared to walk past is the standard you accept'; our approach to managing the home mirrors this and we are so proud of the reputation the home has locally - and that's simply because of the wonderful care delivered by my awesome team.

I joined Westcliffe in August 2023 as the deputy manager and progressed to Manager in September 2024. I have over 12 years of experience, having worked in several homes across Nottinghamshire. I have a passion for ensuring we enhance the lives of every single resident and their families and that our absolutely wonderful staff get the support they deserve. Working in tandem with Angela Manager's assistant. Our doors are always open and we would be delighted to show you around our lovely home.

I am the administrator at Westcliffe. Whether you contact the home by phone, email or just pop in to see us, most likely it will be me you first have contact with and of course, I will do my best to help in any way I can.
It is a privilege to work in such a lovely home, as part of a team that works so hard to provide a happy, 'home from home' environment for our residents.
Frequently Asked Questions about Westcliffe Care Home
What types of Care is Westcliffe Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Westcliffe Care Home have?
There are 17 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Westcliffe Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Westcliffe Care Home to the centre of Nottingham?
4.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcliffe Care Home to verify any information. View our terms and conditions. Westcliffe Care Home has an Enhanced Service -more info.