Bankfield House Care Home

I have always found staff very nice. They look after my partner very well. Good food nice room cleaned room daily. 3 meals a day. He has his own bathroom

Thank you so much for all your hard work .

We have always been happy with the care and treatment Dad has received in the several years he has been a resident at Bankfield. He can do very little for himself and has been well looked after. He isn't one for getting involved in activities etc but staff do their best to get him to join in. They also keep us well informed of any issues relating to Dad.

My wife has generally received friendly and thoughtful care during her recent stay in Bankfield House. .It was particularly impressive with the Christmas decorations and events, and then later with a charming Valentine's Day event.

I was shocked at the way i was treated and my partner who is a resident there rude staff no towels in bathroom and dirty toilet had to ask for towels on the last three weeks of visiting ladies clothing in his wardrobe also clothing missing and the size of the room you wood get a prison cell bigger than what he was given for £1117 pounds per week ,no interaction with patients just left to sit there no activity of any kind patients ignored when they ask for help ,when food is served the drinks are not warm when you ring the home you get a message saying the message box is full try again later all in all it is of poor standard for what you are paying thank you.

My friend was very settled in Bankfield. His needs were met and the staff were very friendly and caring.

My mother has lived in Bankfield House Care Home for almost three years. On arrival, she was upset and frightened. She didn't eat or relate to anything or anybody - I was very worried, within weeks she was happy, smiling and eating very well. The staff at Bankfield are so caring, understanding and professional. Nothing is too much trouble and the residents' welfare is first and foremost. I am grateful to them all for their kindness and care.

The staff are informative and friendly and my Dad is very happy there. All we could ask is for him to be happy and well cared for and thats what Bankfield has provided.

The carers at Bankfield House Care Home are amazing and truly care about the residents. My father-in-law is well taken care of and the carers are fully in tune with his needs. The recent upgrades to the facilities are a great improvement and the facility is now much lighter and bright. Our family truly appreciates the video calls with my father-in-law that occur on a weekly basis. There also are many activities to keep the residents engaged.

Room nice and pleasant.

I have no problems, the staff are cheerful and friendly.

This was my first visit. I was pleasantly surprised, lovely situation, helpful staff.

Communal areas need refurbishment (programme is underway which is great).

Dad has been a resident at Bankfield since 2018. He has always been cared for and treated with utmost respect by all the staff. His room is always clean and tidy and he really enjoys his meals. Although Dad struggles with a lot of the activities due to having no sight the staff encourage and support him so he can take part in as many activities as possible.

The resident really enjoying all the meals. I would highly recommend the home and staff.

At a difficult time, due to the Covid 19 pandemic, I was able to move my mother into care at Bankfield House in August 2020. She was in her early 90's with significant dementia and moving towards end of life. The management and staff were extremely helpful, and under the circumstances, accommodated her willingly with consideration and care. Unfortunately, I was only able to visit on a couple of occasions due to 'lockdown procedures' with her safety being of the most importance. Sadly, in November she passed away suddenly but quietly having lived a full life. For the few months of her stay at the home, I believe my mother received good care in a warm, happy and friendly environment.

Dad has been with you for almost 3 years, he is happy, well cared for and is treated with respect. Although he has no sight the staff all cope well and kindly with his disability always with a smile.