Polebank Hall Care Home

This care home have tried to cover up a theft of coat also taken money from myself and won't return it very badly run and I'm in fear of how they may treat my dad don't not put your loved ones in this dreadful place.

My mum has called Polebank her home since April 2025. The care staff are an authentically kind and caring team and look after my mum with a warm approach, patience and understanding. The team are also excellent at communicating with me to keep me informed about mum's care and treatment, and to update me about any changes in between my visits. I know my mum is as happy and contented as she can be and for that I am very grateful to the care staff and leadership team.

Done to you amazing staff for looking after my husband and other residents so well!xxxxxxx

I would say it's a lovely home and the residents are lucky to be in there.

I am writing this review on behalf of myself, my brothers and the wider family. Mum has been a resident of Pole Bank since March 2020 and if I'm honest, the only reason she has reached 90 is due to the diligent care of the staff. They very approachable and welcoming to all visitors, even to the point of letting the family take over the dining room on her 90th birthday last July. My father, although missing her greatly, was always content that she was in a safe place and he used to say that he enjoyed being a husband again instead of having the pressures of being a carer. Since his death, the family has been kept totally in the picture on everything that is happening with mum and the home keeps detailed information on how mum is or what she needs. Days at Pole Bank are filled with activities and during holidays the environment is enhanced with decorations. It's a home from home.

I am so grateful for the staff at Polebank. Every one is caring and patient, and however demanding the resident, they treat everyone with dignity and respect. They cope with complex needs as well as personal care, and liaise well with next of kin etc. More subtly, they are aware of changes in behaviour, and spot when someone is "not their usual self" or when medications may be having side-effects. This combination of professionalism with personal attention is hugely reassuring. My friend is always complimentary about the food, too - even when he can't remember what he's had!

The Management and staff work hard to create a 'Home from Home' environment at Pole Bank. I am reassured that Mum's needs are clearly understood and she is cared for with incredible kindness. I would recommend this care home to anyone considering care for their loved ones.

My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful or praise them highly enough

My Mum's cousin has been at Polebank for quite a few years now and is very happy there. The staff are friendly, caring, cheerful and attentive. It is a safe and pleasant environment and really well run.

On rare occasions my mum has been in dirty clothes but that is rare and soon remedied when mentioned.

The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't hesitate to recommend this home to anyone who is looking for care for their loved one.

No one wants to see this awful disease affect any loved one but be reassured if you chose this home.... love will be given in abundance. Love all of them at Pole Bank Hall

My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.

My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.

They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.

My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!