Polebank Hall Care Home

Stockport Road, Gee Cross, Hyde SK14 5EZ
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9.9 13 Reviews
  • Polebank Hall Care Home, Hyde
Polebank Hall Care Home is a family-run Residential Care Home nestled in the picturesque woodland of Gee Cross. The owners have over 30 years of experience in operating Residential Care Homes, and they have proudly operated Polebank Hall LTD for 25 years. The home is a grade II listed building and boasts impressive, original features which adds to the homely and grand aesthetic. Attention to detail is of upmost importance and every effort is made to ensure quality and comfort in every area of the home. Polebank Hall is a specialist Dementia Care Home which accommodates 30 people.

Polebank Hall prides itself in providing high quality care. The team are all trained to ensure they can cater to the specific needs of each resident. All food is home made and residents and their loved ones are fully involved in the curation of their menus. Polebank Hall encourages a 'home from home' and all bedrooms can be decorated to suit the individual upon admission.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1195 – £1245
  • Self-Funded Residential Dementia Care: £1195 – £1245
  • RESPITE Self-Funded Residential Care: £1195 – £1245
  • RESPITE Self-Funded Residential Dementia Care: £1195 – £1245

Our fees are assessed on need and room type.

These prices are only a guideline, please contact Polebank Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Polebank Care Home Ltd

Person in charge

  • Sarah Benson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)

Visiting

  • At Present Polebank Hall does not operate any visiting restrictions. Visitors are welcome at any time. The home does operate protected meal times to preserve the dignity of residents. However visitors are welcome to come and eat with or assist their loved one if requested. The home promote relatives and friends being as involved as they wish with assistance of care.

Parking

  • Polebank Hall has a large, free public car park.

Polebank Hall Care Home Reviews (13)

9.9

Polebank Hall Care Home has a Review Score of 9.9 (9.915) out of 10, based on 12 reviews in the last 2 years.
Over all time Polebank Hall Care Home has 13 reviews.

Overall Experience
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Date Published
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Total of 13, showing 1-13
Review from Janet M (Friend of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend has been in pole bank for 3years,she is well cared well for,the team are lovely,just recently her husband passed away,they showed her nothing but kindness,they even took her to visit him in hospital.
I would say it's a lovely home and the residents are lucky to be in there.
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Review from Jennifer R (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review on behalf of myself, my brothers and the wider family. Mum has been a resident of Pole Bank since March 2020 and if I'm honest, the only reason she has reached 90 is due to the diligent care of the staff. They very approachable and welcoming to all visitors, even to the point
of letting the family take over the dining room on her 90th birthday last July. My father, although missing her greatly, was always content that she was in a safe place and he used to say that he enjoyed being a husband again instead of having the pressures of being a carer. Since his death, the family has been kept totally in the picture on everything that is happening with mum and the home keeps detailed information on how mum is or what she needs. Days at Pole Bank are filled with activities and during holidays the environment is enhanced with decorations. It's a home from home.
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Review from A B (Friend of Resident) published on 30 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for the staff at Polebank. Every one is caring and patient, and however demanding the resident, they treat everyone with dignity and respect. They cope with complex needs as well as personal care, and liaise well with next of kin etc. More subtly, they are aware of changes in behaviour,
and spot when someone is "not their usual self" or when medications may be having side-effects. This combination of professionalism with personal attention is hugely reassuring. My friend is always complimentary about the food, too - even when he can't remember what he's had!
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Review from Donna L (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Pole Bank have cared for our Mum for over 3yrs, they have always shown the utmost dignity and respect for her, understanding her needs and adapting her care as necessary. It is difficult when a family member is in care but I am reassured with Pole Bank that whenever they have any concerns
or issues the staff contact me to discuss. Despite the pressures that understandably arise when working in care the staff are always welcoming, cheerful and respectful when I visit and are willing to answer any questions I might have. Mum has always enjoyed having a laugh and it's a pleasure to see her interactions with the staff who clearly know her well.
The Management and staff work hard to create a 'Home from Home' environment at Pole Bank. I am reassured that Mum's needs are clearly understood and she is cared for with incredible kindness. I would recommend this care home to anyone considering care for their loved ones.
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Review from Gary H (Son of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful
or praise them highly enough
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Review from Jo P (Relative of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum's cousin has been at Polebank for quite a few years now and is very happy there. The staff are friendly, caring, cheerful and attentive. It is a safe and pleasant environment and really well run.
Reply from Sarah Benson, Manager at Polebank Hall Care Home

Thank you very much, for your great review. Caring for your Mums cousin is an honour, and as you know always fun!

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Review from Helen W (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are lovely with residents, always treated with love and respect.
Home is always immaculately clean.
On rare occasions my mum has been in dirty clothes but that is rare and soon remedied when mentioned.
Reply from Sarah Benson, Manager at Polebank Hall Care Home

Thank you so much for the review! We are always trying to improve and your feedback is essential. It is a privilege to care for your wonderful Mum. Thank you.

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Review from D M (Husband of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't
hesitate to recommend this home to anyone who is looking for care for their loved one.
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Review from D L (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were residents in Pole Bank Hall and while my father was alive they were placed in a room together. This request was accommodated swiftly, and compassionately. The care staff, kitchen staff, domestic assistants and laundry staff are incredible. From asking my dad if he needed a hand
with a shave in the morning and popping on his aftershave to supporting his love of ice cream and music. They provided the care we sadly couldn't do any longer due to keeping them safe as their dementia advanced quickly. Mum is still in the home and we know she is loved, cared for with such compassion, dignity and respect. It warms your heart when you're told that a member of the team knows what is best to get mum to respond &the fact they have taken time to work that out like we would, is priceless.
No one wants to see this awful disease affect any loved one but be reassured if you chose this home.... love will be given in abundance. Love all of them at Pole Bank Hall
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Review from Ian P (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.
Reply from Sarah Benson, Manager at Polebank Hall Care Home

Thank you for your review, we really appreciate it. We are honoured to look after your wonderful mum.

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Review from Jane T (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the
staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.
Reply from Sarah Benson, Manager at Polebank Hall Care Home

Thank you for your review. It is a privilege to look after your lovely mum.

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Review from L D (Granddaughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the manager and the staff more for how they have treated my nan. They can't do enough for her and nothing is too much. She's healthier now than when she first moved in and is so much happier as she has all of her social needs met now. The staff make sure to always keep us updated with
everything.
They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.
Reply from Sarah Benson, Manager at Polebank Hall Care Home

Thank you for your review. We are lucky to look after your lovely nan.

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Review from S M (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend
their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Polebank Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Polebank Hall Care Home is calculated as follows: ( (130 Excellents x 5) + (12 Goods x 4) ) ÷ 142 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Polebank Hall Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Polebank Hall Care Home

What types of Care is Polebank Hall Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Polebank Hall Care Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Polebank Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Polebank Hall Care Home to the centre of Hyde?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Polebank Hall Care Home to verify any information. View our terms and conditions. Polebank Hall Care Home has an Enhanced Service - more info.