






Polebank Hall Care Home is a family-run Residential Care Home nestled in the picturesque woodland of Gee Cross. The owners have over 30 years of experience in operating Residential Care Homes, and they have proudly operated Polebank Hall LTD for 25 years. The home is a grade II listed building and boasts impressive, original features which adds to the homely and grand aesthetic. Attention to detail is of upmost importance...
Care Provided by Polebank Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Our fees are assessed on need and room type.
Contact Polebank Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Polebank Care Home Ltd
- Private Owned
Person in charge
- Sarah Benson (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
- Number of floors: 3
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
Visiting
- At Present Polebank Hall does not operate any visiting restrictions. Visitors are welcome at any time. The home does operate protected meal times to preserve the dignity of residents. However visitors are welcome to come and eat with or assist their loved one if requested. The home promote relatives and friends being as involved as they wish with assistance of care.
Parking
- Polebank Hall has a large, free public car park.
Polebank Hall Care Home Reviews (16)
Polebank Hall Care Home has a Review Score of 9.5 (9.505) out of 10, based on 15 reviews in the last 2 years.
Over all time Polebank Hall Care Home has 16 reviews.
This care home have tried to cover up a theft of coat also taken money from myself and won't return it very badly run and I'm in fear of how they may treat my dad don't not put your loved ones in this dreadful place.
Your Dad is a truly valued member of our community and we take great pride in caring for him. We do feel it's important to note, for those reading this review, that following a number of serious incidents, the reviewer has been formally barred from our home and there is an active police...
My mum has called Polebank her home since April 2025. The care staff are an authentically kind and caring team and look after my mum with a warm approach, patience and understanding. The team are also excellent at communicating with me to keep me informed about mum's care and treatment, and to update me about any changes in between my visits. I know my mum is as happy and contented as she can be and for that I am very grateful to the care staff and leadership team.
Thank you very much for your lovely review! It is a pleasure to look after your Mum! Sarah
Done to you amazing staff for looking after my husband and other residents so well!xxxxxxx
Thank you for your lovely review Sharon! It is a pleasure to care for your wonderful husband. Thank you for the trust!
I would say it's a lovely home and the residents are lucky to be in there.
I am writing this review on behalf of myself, my brothers and the wider family. Mum has been a resident of Pole Bank since March 2020 and if I'm honest, the only reason she has reached 90 is due to the diligent care of the staff. They very approachable and welcoming to all visitors, even to the point of letting the family take over the dining room on her 90th birthday last July. My father, although missing her greatly, was always content that she was in a safe place and he used to say that he enjoyed being a husband again instead of having the pressures of being a carer. Since his death, the family has been kept totally in the picture on everything that is happening with mum and the home keeps detailed information on how mum is or what she needs. Days at Pole Bank are filled with activities and during holidays the environment is enhanced with decorations. It's a home from home.
I am so grateful for the staff at Polebank. Every one is caring and patient, and however demanding the resident, they treat everyone with dignity and respect. They cope with complex needs as well as personal care, and liaise well with next of kin etc. More subtly, they are aware of changes in behaviour, and spot when someone is "not their usual self" or when medications may be having side-effects. This combination of professionalism with personal attention is hugely reassuring. My friend is always complimentary about the food, too - even when he can't remember what he's had!
The Management and staff work hard to create a 'Home from Home' environment at Pole Bank. I am reassured that Mum's needs are clearly understood and she is cared for with incredible kindness. I would recommend this care home to anyone considering care for their loved ones.
My dad went into Pole Bank last year which was obviously a stressful and uncertain time for the family. The staff have been amazing, helping him settle, reassuring him when he has a confused moment and just generally being there night and day. Me and my sister (his only family) couldn't be more grateful or praise them highly enough
My Mum's cousin has been at Polebank for quite a few years now and is very happy there. The staff are friendly, caring, cheerful and attentive. It is a safe and pleasant environment and really well run.
Thank you very much, for your great review. Caring for your Mums cousin is an honour, and as you know always fun!
Home is always immaculately clean.
On rare occasions my mum has been in dirty clothes but that is rare and soon remedied when mentioned.
Thank you so much for the review! We are always trying to improve and your feedback is essential. It is a privilege to care for your wonderful Mum. Thank you.
The staff are well trained and meet the needs of every patient with care and attention to detail that I've not seen in other homes, the staff are welcoming and can't do enough for you or the patients in their care, The manager has been there many years and has a fantastic team around her, I wouldn't hesitate to recommend this home to anyone who is looking for care for their loved one.
No one wants to see this awful disease affect any loved one but be reassured if you chose this home.... love will be given in abundance. Love all of them at Pole Bank Hall
My mum has been a resident at Pole Bank for around 4 1/2 years and has been looked after very well. The home is kept clean and tidy. Mum is well into her 90's and the staff are very good with her. She is warm, comfortable and cared for. The home is secure but access is readily available for visits.
Thank you for your review, we really appreciate it. We are honoured to look after your wonderful mum.
My mum has been living at Polebank for 2 years. The staff are friendly and very welcoming they know my mum's needs and look after her with dignity and so much care. The manager is very approachable and nothing is too much trouble and will go above and beyond to make sure her needs are met as will the staff. The food is excellent all homemade with plenty of choices, dietary needs are also met. They have daily activities and trips out which I know my mum enjoys as do the other residents. I would not hesitate to recommend Polebank for your loved one where they are safe and very well cared for.
Thank you for your review. It is a privilege to look after your lovely mum.
They have activities to keep the residents active, parties, garden parties and make the residents families included in all of this. It really feels like a home away from home.
Thank you for your review. We are lucky to look after your lovely nan.
My Mum has been a full-time resident at Polebank for over 2 years, before this attended daycare from 2018 to 2020. The care they provide is outstanding, every member of staff is kind, respectful and gentle when managing Mum’s needs. I have total confidence in their ability, and I would completely recommend their services to any persons considering an excellent care home facility for their loved ones. I take comfort in knowing my Mum is receiving the best possible care she could ever have, and she is being well looked after and loved. The care home manager has been super supportive regarding Mum’s palliative care, the emotional support provided has been exceptional. Throughout all my years dealing with care providers (which can be stressful) I have never met anyone like Polebank who do care for the resident’s wellbeing like their own, making sure their journey is as comfortable and enjoyable as much as possible. They are an excellent home and I am so very grateful and thankful!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Polebank Hall Care Home.
There are no upcoming events for Polebank Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Polebank Hall Care Home.
Accreditations
There are no accreditations posted yet for Polebank Hall Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Polebank Hall Care Home
What types of Care is Polebank Hall Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Polebank Hall Care Home have?
There are 26 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Polebank Hall Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Polebank Hall Care Home to the centre of Hyde?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
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