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Staff give person-centred care and treat residents with dignity and respect. They have time to interact with the residents and socialise with them and there is a low staff turnover.
Residents can choose from a nutritious range of meals and the cook will cater to their tastes and preferences.
At...
Care Provided by Sylvan House EMI Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sylvan House EMI Residential Home for full pricing details and T&Cs.
Contact Sylvan House EMI Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Prime Care (UK) Ltd
- Private Owned
Person in charge
- Helen Duncan(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 52+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
Visiting
- Sylvan Home welcomes visiting at any time, there are no restrictions in place.
Parking
- Sylvan House has parking spaces available to the front of the home.
Sylvan House EMI Residential Home Reviews (9)
Sylvan House EMI Residential Home has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years.
Over all time Sylvan House EMI Residential Home has 9 reviews.
I can honestly say that the care my loved one received at Sylvan House was wonderful. The staff are caring above and beyond, they are nothing short of angels. Not only do they care for the residents but they care for their families too. It's the little extra touches that mean the most and has made our experience as a family a lot easier to manager. They genuinely do care and as a family that is all you can ask for.
Thank you for your review. Sylvan House Residential Home values all feedback received to inform ongoing service provision, and make improvements where required. On behalf of the staff team, it has been a privilege to care for your loved one and the wider family during their time with us. Your comments will be shared with the team.
Comfortable. Safe. Nice Staff. Understanding.
Like the staff, understanding. Caring and everything is done for me.
Like it here, comfortable.
Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
Happy comfortable. Safe
Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.
Thank you for your review your feedback; it is appreciated and will be passed on to the team.
My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when I do see her, she looks great and very happy.
Thank you for your review. I will pass your feedback on to the team.
I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.
Hello Paula, thank you for taking the time to review Sylvan House EMI Residential Home, and we are pleased that you would be extremely likely to recommend our care home. Myself and my team have worked extremely hard throughout Covid 19 to keep our residents safe. Thank you.
I find it hard to sleep as my bed is uncomfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sylvan House EMI Residential Home.
There are no upcoming events for Sylvan House EMI Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sylvan House EMI Residential Home.
Accreditations
There are no accreditations posted yet for Sylvan House EMI Residential Home.
Meet the Team (1)

Tracy has worked at Sylvan House for many years she is a dedicated member of our team, and she supports all residents and staff.
Her passions include residents' choice and are committed to people maintaining relationships and hobbiesTracy holds an NVQ level 3 qualification in Health and Social Care
Frequently Asked Questions about Sylvan House EMI Residential Home
What types of Care is Sylvan House EMI Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sylvan House EMI Residential Home have?
There are 16 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Sylvan House EMI Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sylvan House EMI Residential Home to the centre of Birkenhead?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sylvan House EMI Residential Home to verify any information. View our terms and conditions. Sylvan House EMI Residential Home has an Enhanced Service -more info.