Sylvan House EMI Residential Home

2/4 Moss Grove, Prenton, Birkenhead CH42 9LD
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9.0 9 Reviews
  • Sylvan House EMI Residential Home, Birkenhead
Sylvan House EMI Residential Home in Wirral, Birkenhead offers care for people over the age of 52 as well as those with dementia.

Staff give person-centred care and treat residents with dignity and respect. They have time to interact with the residents and socialise with them and there is a low staff turnover.

Residents can choose from a nutritious range of meals and the cook will cater to their tastes and preferences.

At Sylvan House EMI Residential Home, the team are committed to promoting as much independence as possible within the context of a safe environment and are dedicated to giving elderly people a welcoming and comfortable place that they can call "Their Home".

Running Sylvan House EMI Residential EMI Home is a team effort coordinated by the founders and home management team; the Home Manager and the Director & Nominated Individual are responsible for a team of over twenty staff and for maintaining exceptional standards and upholding company beliefs.

They value their staff and place great emphasis upon training and supervision. The care team and ancillary staff all have training in Dementia Care, React to Red, Infection Control, First Aid, Safeguarding of Vulnerable Adults (SOVA), Manual Handling, Food Hygiene, Health and Safety, Dignity and Palliative Care. They are proud to announce that they are now General Data Protection Regulation (GDPR) compliant.

Diversity is their strength, and their community is both strong and nourishing and the residents thrive on a high calibre of care and companionship. Sylvan House EMI Residential Home has well-grounded community links, and groups of all kinds visit. They see themselves as an important part of the local community and their inclusive approach ensures that family members and friends are always kept informed.
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Care Provided by Sylvan House EMI Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £764 – £825
  • Self-Funded Residential Dementia Care: £886 – £950
  • RESPITE Self-Funded Residential Care: £825 – £825
  • RESPITE Self-Funded Residential Dementia Care: £886 – £950
The price(s) shown are provided by the care home. Contact Sylvan House EMI Residential Home for full pricing details and T&Cs.

Contact Sylvan House EMI Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sylvan House EMI Residential Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Prime Care (UK) Ltd
  • Privately Owned

Person in Charge

  • Helen Duncan (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 52+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • Sylvan Home welcomes visiting at any time, there are no restrictions in place.

Parking

  • Sylvan House has parking spaces available to the front of the home.

Sylvan House EMI Residential Home Reviews (9)

9.0

Sylvan House EMI Residential Home has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years.
Over all time Sylvan House EMI Residential Home has 9 reviews.

Overall Experience
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Date Published
  • 9
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Reviewer Connection to Sylvan House EMI Residential Home
  • 5
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Total of 9, showing 1-9
Review from D M (Relative of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can honestly say that the care my loved one received at Sylvan House was wonderful. The staff are caring above and beyond, they are nothing short of angels. Not only do they care for the residents but they care for their families too. It's the little extra touches that mean the most and has made our
experience as a family a lot easier to manager. They genuinely do care and as a family that is all you can ask for.
Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential HomeThank you for your review. Sylvan House Residential Home values all feedback received to inform ongoing service provision, and make improvements where required. On behalf of the staff team, it has been a privilege to care for your loved one and the wider family during their time with us. Your comments will be shared with the team.
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Review from Lawrence G (Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like the staff, understanding. Caring and everything is done for me.
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Review from J G (Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable. Safe. Nice Staff. Understanding.
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Review from R S (Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like it here, comfortable.
Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential HomeThank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
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Review from M L (Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy comfortable. Safe
Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential HomeThank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
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Review from Beverley E (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.
Reply from Evonne Robinson, Manager at Sylvan House EMI Residential HomeThank you for your review your feedback; it is appreciated and will be passed on to the team.
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Review from Suzanne F (Niece of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when
I do see her, she looks great and very happy.
Reply from Evonne Robinson, Manager at Sylvan House EMI Residential HomeThank you for your review. I will pass your feedback on to the team.
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Review from Paula G (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.
Reply from Tom Donohue, Registered Home Manager at Sylvan House EMI Residential HomeHello Paula, thank you for taking the time to review Sylvan House EMI Residential Home, and we are pleased that you would be extremely likely to recommend our care home. Myself and my team have worked extremely hard throughout Covid 19 to keep our residents safe. Thank you.
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Review from Linda D (Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here now but there was a time when I was unhappy due to a member of staff but this issue has been resolved and management let them go.
I find it hard to sleep as my bed is uncomfortable.
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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Sylvan House EMI Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Sylvan House EMI Residential Home is calculated as follows: ( (33 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Sylvan House EMI Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Tracy Cromwell

Job Title: Team Leader Joined: 2010

Tracy has worked at Sylvan House for many years she is a dedicated member of our team, and she supports all residents and staff.


Her passions include residents' choice and are committed to people maintaining relationships and hobbies
Tracy holds an NVQ level 3 qualification in Health and Social Care

Frequently Asked Questions about Sylvan House EMI Residential Home

What types of Care is Sylvan House EMI Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sylvan House EMI Residential Home have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sylvan House EMI Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sylvan House EMI Residential Home to the centre of Birkenhead?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sylvan House EMI Residential Home to verify any information. View our terms and conditions. Sylvan House EMI Residential Home has an Enhanced Service - more info.