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Staff give person-centred care and treat residents with dignity and respect. They have time to interact with the residents and socialise with them and there is a low staff turnover.
Residents can choose from a nutritious range of meals and the cook will cater to their tastes and preferences.
At...
Sylvan House EMI Residential Home in Wirral, Birkenhead offers care for people over the age of 52 as well as those with dementia.
Staff give person-centred care and treat residents with dignity and respect. They have time to interact with the residents and socialise with them and there is a low staff turnover.
Residents can choose from a nutritious range of meals and the cook will cater to their tastes and preferences.
At Sylvan House EMI Residential Home, the team are committed to promoting as much independence as possible within the context of a safe environment and are dedicated to giving elderly people a welcoming and comfortable place that they can call "Their Home".
Running Sylvan House EMI Residential EMI Home is a team effort coordinated by the founders and home management team; the Home Manager and the Director & Nominated Individual are responsible for a team of over twenty staff and for maintaining exceptional standards and upholding company beliefs.
They value their staff and place great emphasis upon training and supervision. The care team and ancillary staff all have training in Dementia Care, React to Red, Infection Control, First Aid, Safeguarding of Vulnerable Adults (SOVA), Manual Handling, Food Hygiene, Health and Safety, Dignity and Palliative Care. They are proud to announce that they are now General Data Protection Regulation (GDPR) compliant.
Diversity is their strength, and their community is both strong and nourishing and the residents thrive on a high calibre of care and companionship. Sylvan House EMI Residential Home has well-grounded community links, and groups of all kinds visit. They see themselves as an important part of the local community and their inclusive approach ensures that family members and friends are always kept informed.
Care Provided by Sylvan House EMI Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 20 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Sylvan House EMI Residential Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Sylvan House EMI Residential Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Prime Care (UK) Ltd
- Private Owned
Person in charge
- Helen Duncan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 52+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 2
Room Information
- Single Rooms (16)
- Couples/Companion Rooms (2)
Visiting
- Sylvan Home welcomes visiting at any time, there are no restrictions in place.
Parking
- Sylvan House has parking spaces available to the front of the home.
Sylvan House EMI Residential Home Reviews (10)
Sylvan House EMI Residential Home has a Review Score of 9.1 (9.133) out of 10, based on 6 reviews in the last 2 years.
Over all time Sylvan House EMI Residential Home has 10 reviews.
The care and support from all staff is amazing they care and understanding of what you are going through is amazing they go above and beyond in making what you are going through easier to manage for both the patient and their families
The care and support from all staff is amazing they care and understanding of what you are going through is amazing they go above and beyond in making what you are going through easier to manage for both the patient and their families
Thank you David for your kind words and your compliments to the staff for the care that your mum has received at Sylvan House .
I can honestly say that the care my loved one received at Sylvan House was wonderful. The staff are caring above and beyond, they are nothing short of angels. Not only do they care for the residents but they care for their families too. It's the little extra touches that mean the most and has made...
I can honestly say that the care my loved one received at Sylvan House was wonderful. The staff are caring above and beyond, they are nothing short of angels. Not only do they care for the residents but they care for their families too. It's the little extra touches that mean the most and has made our experience as a family a lot easier to manager. They genuinely do care and as a family that is all you can ask for.
Thank you for your review. Sylvan House Residential Home values all feedback received to inform ongoing service provision, and make improvements where required. On behalf of the staff team, it has been a privilege to care for your loved one and the wider family during their time with us. Your comments will be shared with the team.
Comfortable. Safe. Nice Staff. Understanding.
Comfortable. Safe. Nice Staff. Understanding.
Like the staff, understanding. Caring and everything is done for me.
Like the staff, understanding. Caring and everything is done for me.
Like it here, comfortable.
Like it here, comfortable.
Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
Happy comfortable. Safe
Happy comfortable. Safe
Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager
My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.
My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.
Thank you for your review your feedback; it is appreciated and will be passed on to the team.
My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when...
My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when I do see her, she looks great and very happy.
Thank you for your review. I will pass your feedback on to the team.
I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.
I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.
Hello Paula, thank you for taking the time to review Sylvan House EMI Residential Home, and we are pleased that you would be extremely likely to recommend our care home. Myself and my team have worked extremely hard throughout Covid 19 to keep our residents safe. Thank you.
I find it hard to sleep as my bed is uncomfortable.
I find it hard to sleep as my bed is uncomfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sylvan House EMI Residential Home.
There are no upcoming events for Sylvan House EMI Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sylvan House EMI Residential Home.
Accreditations
There are no accreditations posted yet for Sylvan House EMI Residential Home.
Meet the Team (1)

Tracy has worked at Sylvan House for many years she is a dedicated member of our team, and she supports all residents and staff.
Her passions...
Tracy has worked at Sylvan House for many years she is a dedicated member of our team, and she supports all residents and staff.
Her passions include residents' choice and are committed to people maintaining relationships and hobbiesTracy holds an NVQ level 3 qualification in Health and Social Care
Frequently Asked Questions about Sylvan House EMI Residential Home
How much does Sylvan House EMI Residential Home cost?
The care home lists weekly fees per person between £764 and £825 for residential care (respite of £825) and between £886 and £950 for residential dementia care (respite between £886 and £950). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Sylvan House EMI Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sylvan House EMI Residential Home have?
There are 16 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Sylvan House EMI Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sylvan House EMI Residential Home to the centre of Birkenhead?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sylvan House EMI Residential Home to verify any information. View our terms and conditions. Sylvan House EMI Residential Home has an Enhanced Service -what an Enhanced Service includes.