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Sylvan House EMI Residential Home

2/4 Moss Grove, Prenton, Birkenhead, Merseyside CH42 9LD
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Sylvan House EMI Residential Home, Birkenhead
Sylvan House EMI Residential Home, Birkenhead
Sylvan House EMI Residential Home, Birkenhead

Sylvan House EMI Residential Home in Wirral, Birkenhead offers care for people over the age of 52 as well as those with dementia.

Staff give person-centred care and treat residents with dignity and respect. They have time to interact with the residents and socialise with them and there is a low staff turnover.

Residents can choose from a nutritious range of meals and the cook will cater to their tastes and preferences.

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Care Provided by Sylvan House EMI Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£764 - £825£825 - £825
Residential Dementia Care£886 - £950£886 - £950

Contact Sylvan House EMI Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Prime Care (UK) Ltd
  • Private Owned

Person in charge

  • Helen Duncan(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 52+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (2)

Visiting

  • Sylvan Home welcomes visiting at any time, there are no restrictions in place.

Parking

  • Sylvan House has parking spaces available to the front of the home.

Sylvan House EMI Residential Home Reviews (9)

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9.0

Sylvan House EMI Residential Home has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years. Over all time Sylvan House EMI Residential Home has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from D M (Relative of Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

I can honestly say that the care my loved one received at Sylvan House was wonderful. The staff are caring above and beyond, they are nothing short of angels. Not only do they care for the residents but they care for their families too. It's the little extra touches that mean the most and has made our experience as a family a lot easier to manager. They genuinely do care and as a family that is all you can ask for.

Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential Home

Thank you for your review. Sylvan House Residential Home values all feedback received to inform ongoing service provision, and make improvements where required. On behalf of the staff team, it has been a privilege to care for your loved one and the wider family during their time with us. Your comments will be shared with the team.

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Review from J G (Resident / Service User) published on 9 June 2025 Submitted via Postal Card
Overall Experience

Comfortable. Safe. Nice Staff. Understanding.

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Review from Lawrence G (Resident / Service User) published on 9 June 2025 Submitted via Postal Card
Overall Experience

Like the staff, understanding. Caring and everything is done for me.

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Review from R S (Resident / Service User) published on 3 June 2025 Submitted via Postal Card
Overall Experience

Like it here, comfortable.

Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential Home

Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager

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Review from M L (Resident / Service User) published on 3 June 2025 Submitted via Postal Card
Overall Experience

Happy comfortable. Safe

Reply from Sarah-Jane Dodd, Manager at Sylvan House EMI Residential Home

Thank you for taking the time to provide a review of Sylvan House Residential Home. All feedback is important to us and your comments will be shared with the staff team. Kind regards, Home Manager

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Review from Beverley E (Daughter of Resident) published on 28 June 2023 Submitted via Postal Card
Overall Experience

My and Mum's experience has been one of kindness, understanding, listening, and really going all they can to respect my mum's personality. I know that all aspects of my mum's care are carried out with the utmost dignity, and she is always laughing or moaning, and that's my mum.

Reply from Evonne Robinson, Manager at Sylvan House EMI Residential Home

Thank you for your review your feedback; it is appreciated and will be passed on to the team.

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Review from Suzanne F (Niece of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience

My aunt went to Sylvan House after I found she could not cope at home on her own. She loves being there, and the staff keep me updated on how she is doing. I live over an hour away and work full-time, so it's hard to see my aunt often, but I never worry about her, as the staff are amazing, and when I do see her, she looks great and very happy.

Reply from Evonne Robinson, Manager at Sylvan House EMI Residential Home

Thank you for your review. I will pass your feedback on to the team.

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Review from Paula G (Daughter of Resident) published on 28 June 2021 Submitted via Website
Overall Experience

I am very happy with the care my mum receives at Sylvan House, the staff are caring lovely people, they are friendly and approachable, they have also done brilliantly looking after the residents and haven’t had any Covid in the home.

Reply from Tom Donohue, Registered Home Manager at Sylvan House EMI Residential Home

Hello Paula, thank you for taking the time to review Sylvan House EMI Residential Home, and we are pleased that you would be extremely likely to recommend our care home. Myself and my team have worked extremely hard throughout Covid 19 to keep our residents safe. Thank you.

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Review from Linda D (Resident / Service User) published on 29 March 2019 Submitted via Postal Card
Overall Experience
I am very happy here now but there was a time when I was unhappy due to a member of staff but this issue has been resolved and management let them go.

I find it hard to sleep as my bed is uncomfortable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 December 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Sylvan House EMI Residential Home.

Upcoming Events

There are no upcoming events for Sylvan House EMI Residential Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Sylvan House EMI Residential Home.

Accreditations

There are no accreditations posted yet for Sylvan House EMI Residential Home.

Meet the Team (1)

Tracy Cromwell
Tracy CromwellJob Title:Team LeaderJoined: 2010

Tracy has worked at Sylvan House for many years she is a dedicated member of our team, and she supports all residents and staff.

Her passions include residents' choice and are committed to people maintaining relationships and hobbies

Tracy holds an NVQ level 3 qualification in Health and Social Care

Frequently Asked Questions about Sylvan House EMI Residential Home

What types of Care is Sylvan House EMI Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sylvan House EMI Residential Home have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sylvan House EMI Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Sylvan House EMI Residential Home to the centre of Birkenhead?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sylvan House EMI Residential Home to verify any information. View our terms and conditions. Sylvan House EMI Residential Home has an Enhanced Service -more info.