Visiting times are anytime during the day excluding meal times (12 - 1pm & 5pm to 6pm).
Due to Covid, appointments are necessary
There is a main car park at the front of the building with additional parking at the side.
The Brambles Rest Home has a Review Score of 9.7 (9.659) out of 10, based on 11 reviews in the last 2 years. Over all time The Brambles Rest Home has 41 reviews.
Review from P S (Son of Resident) published on 15 April 2025
Submitted via Postal Card •
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Reply from Lisa Singh, Director at The Brambles Rest Home
Thank you so much for taking the time to share your experience, especially as someone who doesn't often write reviews. Your kind words mean a great deal to all of us at The Brambles. We're truly touched to hear that your mum felt cared for with dignity and respect-our team works hard to make every resident feel at home, and your feedback affirms that effort.We're also glad you appreciated the clean and welcoming environment, the quality of the food, and the regular communication about your mum's wellbeing. It's wonderful to know her room felt homely and was kept just how she liked it.Your recommendation is deeply valued, and we wish you and your family all the very best.Warm regards,The Brambles Care Home Team
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Review from Ladipo A (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 27 September 2024
Submitted via Website •
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Thank you for your thoughtful feedback. We are pleased to hear that you found the home clean and the staff engaging and supportive. It's always encouraging to know that our team's efforts to provide a welcoming and well-organized environment are appreciated. We value the well-being of our residents and aim to ensure they receive the best care possible, so it's wonderful to hear that this was reflected in your assessment. Your kind words motivate us to continue offering the highest standard of care. Thank you again for sharing your experience.
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Review from David H (Husband of Resident) published on 25 September 2024
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Thank you, for your kind words and thoughtful feedback. We are glad you found our staff helpful and that the food met your expectations. Your recognition means a lot to our team, and we look forward to continuing to provide excellent care and service.
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Review from M G (Son-in-law of Resident) published on 11 September 2024
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Thank you for taking the time to share your feedback. We are truly grateful for your kind words and are pleased to hear that you and your loved one have had a positive experience with us. Our team is committed to providing the best possible care and comfort for all our residents, and your support encourages us to keep striving for excellence.
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Review from Brian T (Husband of Resident) published on 5 September 2024
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Dear Brian, Thank you so much for your wonderful review and for recognising our efforts to provide care at The Brambles. We are truly pleased to hear that you feel reassured and that your wife is receiving the care and attention she deserves. It's great to know that our team's dedication to meeting residents' needs, along with the quality of our services, has made a positive impression on you. Your kind words mean a lot to us and encourage us to continue doing our best. Thank you again for your support.
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Review from B M (Sister of Resident) published on 29 August 2024
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Reply from Muneer Nazarudeen, Deputy Home Manager at The Brambles Rest Home
Thank you for taking the time to leave us a review. We're delighted to hear that your brother has settled in well at The Brambles and that you're happy with the care he's receiving. Your positive feedback is greatly appreciated and means a lot to our team. If you have any concerns or need anything, please don't hesitate to let me know. Thank you!
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Review from Lynne H (Daughter of Resident) published on 29 August 2024
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Thank you, Lynn, for taking the time to leave such a thoughtful review. We truly appreciate your recognition of our hard work and efforts to maintain a clean, welcoming environment for our residents. If you have any questions, please don't hesitate to reach out. Your feedback means a lot to us!
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Review from Dorothy P (Daughter of Resident) published on 19 August 2024
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Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home
Thank you so much for sharing your positive experience with us. We're delighted to hear that your mum is thriving and enjoying her time here. It's wonderful to know she's comfortable, well-cared for, and engaging with both our staff and residents. We will pass on your kind words to the team. Your appreciation means a lot to us and motivates us to continue providing the best care possible.
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Review from Helen T (Daughter of Resident) published on 29 January 2024
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Reply from Samantha Pilkington, RM at The Brambles Rest Home
Thank you for taking the time to share your experience regarding your father's stay at The Brambles Rest Home. We are deeply touched by your kind words and grateful for the trust you placed in us to care for your father.
It is heartening to hear that you found comfort in our open visitation policy and that our staff's dedication and respect made a significant impact during your father's time with us. Your recognition of the improvements following the change in management, especially the contributions of our deputy manager, is greatly appreciated. We strive to continually enhance our services and create a warm, welcoming environment for both residents and their families.
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Review from Deborah W (Daughter of Resident) published on 12 January 2024
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Reply from Guloo Virdee, Director at The Brambles Rest Home
Thank you so much for your lovely words and fantastic feedback. It's reviews like this that make it all worthwhile for us.
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Review from Ian W (Son-in-law of Resident) published on 17 May 2023
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Reply from J Simpkin, Manager at The Brambles Rest Home
Thank you so much for this review; feedback is so important for the staff team.
We shall continue to try our best.
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Review from Alison W (Daughter of Resident) published on 1 February 2023
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Hi there, thank you for taking the time to leave the team at The Brambles your feedback. We are always proud of the services our team is able to provide, especially when, unfortunately, times can be a little more challenging than others. We are glad that Mum has settled in well with us and look forward to the memories we will all make together along with you and your loved ones. The Brambles always encourages feedback on how we can further improve our services, so please make sure to pop in for a coffee or tea and have a chat with us if you have any ideas on this. Thank you again for your feedback, it will be passed on to the team.
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Review from Godfrey M (Partner of Resident) published on 8 December 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Thank you for taking the time to leave our team at The Brambles your feedback. The team continues to work hard to provide the best possible services for all our residents and we appreciate when their efforts are noticed, along with how we always try to make our homes have that truly homely feel. We are always looking for ways to improve the services we provide and encourage your suggestions to be made to any member of the team. Thank you again for your lovely review and it will be shared with all of The Brambles - thank you.
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Review from Kathryn M (Daughter of Resident) published on 28 November 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Thank you for taking the time to leave the team at The Brambles such a lovely message. We are always proud of the level of services our team is able to provide, however, it is much appreciated to have this form of feedback to share with the team. If you have any suggestions on how we can further improve our services please don't hesitate to reach out to the home directly. Thank you again and we look forward to seeing you soon
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Review from Geoffrey S (Son of Resident) published on 24 November 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Hi, Many thanks for taking the time to post a review and for your kind words.
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Review from Anne M (Daughter of Resident) published on 14 November 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Thank you for taking the time to leave our team at The Brambles such a lovely review. We are really happy to see that Mum is happy with us and so glad that you both enjoyed our tea and dance afternoon! We will make sure to pass along your feedback to the team and we look forward to seeing you soon. Please feel free to contact us if you have any suggestions or thoughts you would like to share with us.
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Review from Shaun H (Son of Resident) published on 7 November 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Thank you for taking the time to leave such a lovely review for our team at The Brambles. We are proud of the service our team is able to provide and how our management team is able to support them in doing so, your feedback is greatly appreciated. Please do not hesitate to come to have a chat with us if you have any thoughts and suggestions on how we can improve our service for all of our residents. We look forward to seeing you again soon and we will make sure to pass this lovely message along to the team. Thank you again.
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Review from Pamela R (Daughter of Resident) published on 24 June 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Hi there, thank you so much for taking the time to leave our team at The Brambles with such a lovely review! We are so glad to hear how happy you, your family and Mum are with the service at The Brambles and are proud to be helping take care of Mum. Please never hesitate to reach out and we look forward to seeing you in the future!
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Review from Lesley P (Daughter of Resident) published on 8 June 2022
Submitted via Website •
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Hi there and thank you for taking the time out of your day to leave us such a positive response. We are extremely proud to hear that your parents thoroughly enjoyed their time with us and that you were able to relax! We hope to see you in the future and in the meantime hope you and your family stay safe and well. Thank you again for your feedback and this will be passed over to the team.
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Review from Helen C (Daughter of Resident) published on 24 May 2022
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Reply from Bethany Thompson, PA at The Brambles Rest Home
Hi there, thank you for taking the time to leave the team your feedback. Your Mother is greatly missed and we are all grateful for the time we were able to spend with her during her time with us at The Brambles. All at The Brambles send their best wishes to you and your family during this difficult time and thank you again for all of your positive feedback.
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The Review Score of 9.7 (9.659) out of 10 for The Brambles Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.659 for The Brambles Rest Home is calculated as follows: ( (88 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.659
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Brambles Rest Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Nominated Individual (CQC Responsible Person)
Joined: 2021
Jane is an experienced senior leader in health and social care, having previously been a Registered Manager, CEO, Head of Care and Nominated Individual of regulated CQC care services. She is passionate about person-centred care and continuous improvement. Jane will be supporting the Registered Manager and care home team in moving forward and ensuring our residents continue to receive quality and personalised care in a place they call home, surrounded by people that care about them and do the things they enjoy.
Job Title: Cook
Joined: 2020
Deborah has been a Cook now for 10 years. She works at both The Brambles and Coote Lane Residential Homes. She has worked in several care homes in her 10 years experience and has a vast knowledge of different service users' dietary needs e.g diabetes, low salt, low or high protein. She fortifies diets with cream and extra calories for those who are not eating as well as they could and has knowledge of dysphagia using the appropriate level of pureed diet and thickened fluids for the service users needs. She is a traditional cook, making home-cooked food, there is always 2 choices for both lunch and dinner and home-baked cakes or fresh fruit in the afternoon.