What types of Care is The Brambles Rest Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Brambles Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Brambles Rest Home to the centre of Preston?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

The Brambles Rest Home, Park Avenue, New Longton, Preston, Lancashire PR4 4AY

Review from P S (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

I don't often write reviews, this being the exception. Brambles was always welcoming. Staff very caring, considerate and treated Mum with respect and dignity. It is a clean home and does not have that 'old person's home' aroma. The food was well-prepared, plentiful and wholesome. We were kept up to

date with Mum's condition on a regular basis and safeguarding was paramount. Her room was homely with its own ensuite and always tidy. We would not hesitate to recommend The Brambles Care Home.

Reply from Lisa Singh, Director at The Brambles Rest Home

Thank you so much for taking the time to share your experience, especially as someone who doesn't often write reviews. Your kind words mean a great deal to all of us at The Brambles. We're truly touched to hear that your mum felt cared for with dignity and respect-our team works hard to make every resident feel at home, and your feedback affirms that effort.We're also glad you appreciated the clean and welcoming environment, the quality of the food, and the regular communication about your mum's wellbeing. It's wonderful to know her room felt homely and was kept just how she liked it.Your recommendation is deeply valued, and we wish you and your family all the very best.Warm regards,The Brambles Care Home Team

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Review from Ladipo A (Independent Advocate Deputyship) published on 27 September 2024 Submitted via Website • Report

Overall Experience

I found the care home clean, and the staff were courteous, engaging and ready to support. From the door, they directed me to an appropriate place to sit and we discussed extensively about the residents and the needs, and this gave me ample information already. They supplied all the administrative and

clinical information about the resident, and the medications chart. The resident appeared well looked after, and reflected this in my assessment also. That was helpful and the resident also happily contributed to this in my questioning. I see that the home is well-staffed and well-managed and that offers quality support in the manner of approach and this is well suitable for the resident's healthy living.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Thank you for your thoughtful feedback. We are pleased to hear that you found the home clean and the staff engaging and supportive. It's always encouraging to know that our team's efforts to provide a welcoming and well-organized environment are appreciated. We value the well-being of our residents and aim to ensure they receive the best care possible, so it's wonderful to hear that this was reflected in your assessment. Your kind words motivate us to continue offering the highest standard of care. Thank you again for sharing your experience.

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Review from David H (Husband of Resident) published on 25 September 2024 Submitted via Postal Card • Report

Overall Experience

Very good staff. The manager who is also very good does every request he is asked to do. Excellent food and caring staff.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Thank you, for your kind words and thoughtful feedback. We are glad you found our staff helpful and that the food met your expectations. Your recognition means a lot to our team, and we look forward to continuing to provide excellent care and service.

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Review from M G (Son-in-law of Resident) published on 11 September 2024 Submitted via Postal Card • Report

Overall Experience

Our experience of The Brambles Rest Home is overall excellent. The staff are always very friendly and helpful with a pleasant welcoming atmosphere at all times. Any issues are promptly dealt with by either the carers or management team.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Thank you for taking the time to share your feedback. We are truly grateful for your kind words and are pleased to hear that you and your loved one have had a positive experience with us. Our team is committed to providing the best possible care and comfort for all our residents, and your support encourages us to keep striving for excellence.

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Review from Brian T (Husband of Resident) published on 5 September 2024 Submitted via Postal Card • Report

Overall Experience

From my first meeting with management I was impressed and reassured that the care I was looking for to be given to my wife would be provided. I find the home is well-managed, staff and carers respond to residents' needs, they are always on hand to provide care, the meals, good food, well-washed clothes

and medical care all well done. The home is well-managed, staff and carers respond to residents' needs. It is good to know The Brambles want you to treat the home as an extension to your home.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Dear Brian, Thank you so much for your wonderful review and for recognising our efforts to provide care at The Brambles. We are truly pleased to hear that you feel reassured and that your wife is receiving the care and attention she deserves. It's great to know that our team's dedication to meeting residents' needs, along with the quality of our services, has made a positive impression on you. Your kind words mean a lot to us and encourage us to continue doing our best. Thank you again for your support.

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Review from B M (Sister of Resident) published on 29 August 2024 Submitted via Postal Card • Report

Overall Experience

My brother has settled in very well at The Brambles. We are very happy with the care he is given. The staff are very pleasant and helpful.

Reply from Muneer Nazarudeen, Deputy Home Manager at The Brambles Rest Home

Thank you for taking the time to leave us a review. We're delighted to hear that your brother has settled in well at The Brambles and that you're happy with the care he's receiving. Your positive feedback is greatly appreciated and means a lot to our team. If you have any concerns or need anything, please don't hesitate to let me know. Thank you!

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Review from Lynne H (Daughter of Resident) published on 29 August 2024 Submitted via Postal Card • Report

Overall Experience

Lovely care home. Very clean. Management is always very helpful with any problems, paperwork etc. Carers are always pleasant and courteous. Lovely peaceful setting and lovely outside space.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Thank you, Lynn, for taking the time to leave such a thoughtful review. We truly appreciate your recognition of our hard work and efforts to maintain a clean, welcoming environment for our residents. If you have any questions, please don't hesitate to reach out. Your feedback means a lot to us!

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Review from Dorothy P (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

I was concerned about putting my mum into a care home, and she has absolutely blossomed, chatting with all the staff and other residents. Her bed is always tidy, and the food suits her to bits. A big thank you to two particular staff members and to all the other staff who manage her care, it's been

so well handled.

Reply from Muneer Nazarudeen, Home Manager at The Brambles Rest Home

Thank you so much for sharing your positive experience with us. We're delighted to hear that your mum is thriving and enjoying her time here. It's wonderful to know she's comfortable, well-cared for, and engaging with both our staff and residents. We will pass on your kind words to the team. Your appreciation means a lot to us and motivates us to continue providing the best care possible.

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Review from Helen T (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report

Overall Experience

My father lived in The Brambles Rest Home for eleven months and was happy and settled there. I appreciated the fact that you could visit the home at any time you wanted and this also gave me confidence in how the residents were being treated, as staff couldn't 'put on a show' for visitors. I feel there

has been an improvement in the running of the home since a change of management a few months ago, the young deputy manager being particularly impressive. When Dad became critically ill, they looked after him so well and supported me during Dad's end-of-life process. In the early months of Dad's stay, I had a few issues but the management listened to my concerns and for the most part, they were resolved. The Brambles is not the swishest of care homes but the staff are caring and respectful and that is the most important criteria for me. Thank you to all involved in Dad's care, your kindness, patience and respectful treatment of him was a great comfort to me. Keep up the good work!

Reply from Samantha Pilkington, RM at The Brambles Rest Home

Thank you for taking the time to share your experience regarding your father's stay at The Brambles Rest Home. We are deeply touched by your kind words and grateful for the trust you placed in us to care for your father.
It is heartening to hear that you found comfort in our open visitation policy and that our staff's dedication and respect made a significant impact during your father's time with us. Your recognition of the improvements following the change in management, especially the contributions of our deputy manager, is greatly appreciated. We strive to continually enhance our services and create a warm, welcoming environment for both residents and their families.

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Review from Deborah W (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report

Overall Experience

I can't thank the staff at The Brambles Rest Home enough, they went above and beyond to look after my mum. My mum went to Brambles in January 2023 with dementia, she was 90, from the first day she went in I knew I had no worries about her care, the staff treated her with dignity and respect, the staff

always informed me if there was any change in Mum. Mum had her 91st birthday, the staff were amazing, a lovely cake was made for Mum with everyone singing Happy Birthday, Mum loved it. Mum became ill in November and had to go hospital, I was told she only had a few days, The Brambles let me take Mum back to the home where I spent five days with Mum before she passed away. The staff were amazing and not only looked after Mum but also helped me get through the last few days with Mum, I can't thank you enough for what you did for my mum.

Reply from Guloo Virdee, Director at The Brambles Rest Home

Thank you so much for your lovely words and fantastic feedback. It's reviews like this that make it all worthwhile for us.

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Review from Ian W (Son-in-law of Resident) published on 17 May 2023 Submitted via Website • Report

Overall Experience

From the start of the process of finding a care home for my mother-in-law, The Brambles Rest Home were excellent. From ringing to enquire about a vacancy to going to have a tour around the home, they were so welcoming and explained in detail their services.
The management came to our home to assess

Mum's capabilities at this stage of her dementia, they were with us for about an hour going through in detail all the requirements for the stay at The Brambles Rest Home - very professional with that friendly touch.
Mum moved in two days later, into a lovely en-suite room with a beautiful garden view. The team at The Brambles were both warm and welcoming. Also, what impressed me, they were all very smart in their uniforms.
Overall, I highly recommend The Brambles Rest Home at New Longton

Reply from J Simpkin, Manager at The Brambles Rest Home

Thank you so much for this review; feedback is so important for the staff team.
We shall continue to try our best.

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Review from Alison W (Daughter of Resident) published on 1 February 2023 Submitted via Postal Card • Report

Overall Experience

Mum has only been at The Brambles Rest Home for a short time but she has been shown exceptional kindness and individual care by all the staff. It was a difficult decision to move Mum to a home, in awful circumstances, but The Brambles team have done everything possible to ease the transition and make

Mum and us feel welcome.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Hi there, thank you for taking the time to leave the team at The Brambles your feedback. We are always proud of the services our team is able to provide, especially when, unfortunately, times can be a little more challenging than others. We are glad that Mum has settled in well with us and look forward to the memories we will all make together along with you and your loved ones. The Brambles always encourages feedback on how we can further improve our services, so please make sure to pop in for a coffee or tea and have a chat with us if you have any ideas on this. Thank you again for your feedback, it will be passed on to the team.

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Review from Godfrey M (Partner of Resident) published on 8 December 2022 Submitted via Postal Card • Report

Overall Experience

The Brambles is situated in a quiet, rural location in pleasant grounds. Access and parking is good. It is a fairly modern home with purpose-designed facilities. The management and staff are kind, caring people who take good care of the residents in a dignified and respectful way. Visitors/relatives

are made to feel very welcome. All food is prepared on the premises to a high standard. The home has a five-star hygiene rating. It is the best and most pleasant home I have visited.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Thank you for taking the time to leave our team at The Brambles your feedback. The team continues to work hard to provide the best possible services for all our residents and we appreciate when their efforts are noticed, along with how we always try to make our homes have that truly homely feel. We are always looking for ways to improve the services we provide and encourage your suggestions to be made to any member of the team. Thank you again for your lovely review and it will be shared with all of The Brambles - thank you.

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Review from Kathryn M (Daughter of Resident) published on 28 November 2022 Submitted via Postal Card • Report

Overall Experience

Mum has dementia and has been living at The Brambles for about three months now. I (and my siblings and wider family) are very happy with the care Mum is receiving. The management and carers treat Mum with kindness and care and clearly want her to be comfortable, happy and safe. I am very happy that

Mum is where she is and recommend The Brambles Rest Home, without reservation.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Thank you for taking the time to leave the team at The Brambles such a lovely message. We are always proud of the level of services our team is able to provide, however, it is much appreciated to have this form of feedback to share with the team. If you have any suggestions on how we can further improve our services please don't hesitate to reach out to the home directly. Thank you again and we look forward to seeing you soon

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Review from Geoffrey S (Son of Resident) published on 24 November 2022 Submitted via Postal Card • Report

Overall Experience

My mother was cared for by the team at The Brambles from August - October 2022. She was well looked after at what was a difficult time for Mum. We as a family, would like to thank the management and staff for Mum's day-to-day care.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Hi, Many thanks for taking the time to post a review and for your kind words.

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Review from Anne M (Daughter of Resident) published on 14 November 2022 Submitted via Postal Card • Report

Overall Experience

The home is lovely and bright and comfortable, set in lovely countryside. The staff are very friendly and helpful. My mother's room has an ensuite, so that was very important for me in picking a home for her; if it felt comfortable for me on the first visit, then it would be comfortable for my mother.

She is very happy there and says that the food is really good and plenty of it. Went to a tea dance there, which she and myself enjoyed. Would definitely recommend it.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Thank you for taking the time to leave our team at The Brambles such a lovely review. We are really happy to see that Mum is happy with us and so glad that you both enjoyed our tea and dance afternoon! We will make sure to pass along your feedback to the team and we look forward to seeing you soon. Please feel free to contact us if you have any suggestions or thoughts you would like to share with us.

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Review from Shaun H (Son of Resident) published on 7 November 2022 Submitted via Website • Report

Overall Experience

Excellent care home, my father and family are always made welcome. We have been kept informed of his progress by the caring friendly staff. The rooms are ensuite and comfortable. Thank you to the home manager for providing support to myself. Thank you to all the team for the excellent care shown to

my father. Keep up the good care you provide.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Thank you for taking the time to leave such a lovely review for our team at The Brambles. We are proud of the service our team is able to provide and how our management team is able to support them in doing so, your feedback is greatly appreciated. Please do not hesitate to come to have a chat with us if you have any thoughts and suggestions on how we can improve our service for all of our residents. We look forward to seeing you again soon and we will make sure to pass this lovely message along to the team. Thank you again.

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Review from Pamela R (Daughter of Resident) published on 24 June 2022 Submitted via Website • Report

Overall Experience

The Brambles Rest Home really is a special place. Every member of the team (management and staff) has been lovely and welcoming and really does care about Mum’s wellbeing. Mum has Alzheimer’s and the care and attention that has been given to Mum and the family has been very reassuring and comforting,

as it was a very difficult decision to move Mum into a care home. The Brambles Rest Home is so homely and has a fabulous big lounge overlooking a beautiful lawn. All the meals are home-cooked and they have a lovely little community. Thanks to everyone for being so kind and caring and we are truly grateful for the excellent care every one of you gives to our Mum. Many thanks from all the family.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Hi there, thank you so much for taking the time to leave our team at The Brambles with such a lovely review! We are so glad to hear how happy you, your family and Mum are with the service at The Brambles and are proud to be helping take care of Mum. Please never hesitate to reach out and we look forward to seeing you in the future!

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Review from Lesley P (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report

Overall Experience

My parents spent a week’s respite at The Brambles Rest Home and received excellent care and support from all the staff and management team. They thoroughly enjoyed the company of other residents at meal times and have come home feeling like they’ve had a lovely break. We have been able to relax knowing

that both Mum and Dad were receiving the very best care. The Brambles provides a varied meal plan which both my parents enjoyed and the staff are very attentive to the resident's needs. Would definitely recommend and we will be booking more respite care in the future. Thank you to the manager and all staff.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Hi there and thank you for taking the time out of your day to leave us such a positive response. We are extremely proud to hear that your parents thoroughly enjoyed their time with us and that you were able to relax! We hope to see you in the future and in the meantime hope you and your family stay safe and well. Thank you again for your feedback and this will be passed over to the team.

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Review from Helen C (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report

Overall Experience

My mother entered the home in the latter part of 2021 and stayed until she passed away in April 2022, aged 101 years. Throughout this period, she received excellent care. In particular, during the last weeks of her life, the care staff and management did all they could to make her comfortable. Carers

often altered or amended shifts to sit with her, indicating that there was real, as opposed to token displays of care. When she passed away, my husband and I were treated with care and respect by both management and staff. A comforting experience at a difficult time for us.

Reply from Bethany Thompson, PA at The Brambles Rest Home

Hi there, thank you for taking the time to leave the team your feedback. Your Mother is greatly missed and we are all grateful for the time we were able to spend with her during her time with us at The Brambles. All at The Brambles send their best wishes to you and your family during this difficult time and thank you again for all of your positive feedback.