226/228 Bury Road, Rawtenstall, Rossendale BB4 6DJ
Owner: Cherry Tree Lodge Ltd
Person in charge: Louise Ruane (Matron)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 15
Shared Rooms: 4
Facilities & Services: Physiotherapy • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Cherry Tree Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Cherry Tree Lodge has a Review Score of 2.2 (2.167)
The Review Score of 2.2 (maximum of 10) for Cherry Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Cherry Tree Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.167 for Cherry Tree Lodge is calculated as follows: ( (5 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 2.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Cherry Tree Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Patricia J (Daughter of Resident) on Saturday 28 May 2016. Relates to May 2016.
I'm not impressed, firstly normal routine was ignored and a letter explaining usual habits read out in front of me and dismissed. Medicines replaced within 24hrs despite being supplied. No activity during the day, resulting in a struggle to re-establish normal routine. Lastly after expressed instruction to leave all laundry to bring home, he was sent back with clothes that did not belong to him and brand new trousers missing. Nurses were very pleasant but did not listen. Respite and nursing mixed. No outside space for the good weather. He was happy with the food and liked the carers.
How likely would you be to recommend Cherry Tree Lodge? Extremely Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Satisfactory
Food & Drink: Satisfactory
Management: Very Poor
Safety / Security: Satisfactory
Rooms: Very Poor
Value for Money: Very Poor
There are currently no Care Home Idol entrants who have performed at Cherry Tree Lodge