Fairhaven Lodge Residential Dementia Care Home

Amazing care for my nana, the level of care they give her is beyond top notch.

They make sure all the residents are seen to within a very quick time frame.

If there are any emergencies, they are very quick to act and tend to them.

All the staff are extremely friendly and it is a like for like home experience being in the care home.

Would highly recommend the care home as the level of care is exceptional.

My mum was a resident at Fairhaven Lodge Care Home for 4 years and suffered from dementia. The home was always warm, clean and welcoming. The staff were all friendly, demonstrating caring towards the residents; treating them as individuals, taking the time to look after them. My mum had challenging behaviour at times, the staff seemed to cope very well with this, being both patient and supportive. My mum always seemed quite settled, clean and well fed when we visited. The home was about the right size for mums needs, small enough to care, with all the staff getting to know all the residents. One of the things we noticed during the 4 years, was that there wasn't a high turnover of staff which made for a calm and professional environment. Would we recommend Fairhaven Lodge to other families, yes absolutely.

My husband has been a resident of Fairhaven Lodge since November 2024. He has Alzheimer's disease and had been in another residential dementia home for two months previously. He was in care while I was having radical treatment for cancer. I moved him into Fairhaven Lodge as the previous care home was inadequate for his dementia needs. I have found Fairhaven Lodge to be able to provide all his care needs by carers who understand the need of dementia residents. The Manager and Regional Manager are always available and I find the residents to be treated as family. It has become impossible for me to care for my husband at home but I am confident that he is in a welcoming and safe environment.

The home and the staff continue to provide excellent care for my Mum who has been living at Fairhaven for two years. The team are able to provide individualised and inclusive support, fully informed and responsive to my Mum's needs and preferences. The team can provide some activities within the home to drive engagement across the different resident requirements. The home is always a welcoming environment when I visit with excellent communication via email and telephone when needed. They are as supportive of families as the residents themselves, a welcome reassurance. Thank you for everything!

I am confident and reassured the staff are very caring and are looking after my mum's needs well.

They are amazing some fantastic caring staff. The home isn't the grandest of places with fancy décor. What it does have is some amazing people who care and work very hard to do their absolute best with what they have for the people in their care. Money can't buy that.

Fairhaven Lodge is absolutely fantastic. My grandad recently passed away there and they couldn't have done more to make him and our entire family comfortable at one of the most difficult times of our lives. Nothing was ever too much trouble. The staff are absolutely fabulous and made us feel like part of the family the entire time grandad lived there. They did such a good job looking after grandad for the last year or so he was always well looked after and happy there. We would like to thank every single one of the staff but especially Nikki the manager. She is brilliant! We would not hesitate to recommend Fairhaven Lodge to anybody looking for a home for their loved one.

Will miss you all, but will stay in touch.

The care that is paid to the residents individual needs is so apparent and they always notify us of any issues that arise promptly. They always are encouraging the residents to get involved and its nice to be able to see the photos of these events.

Professional care - my mum from day one at Fairhaven Lodge. It's her 4th year. Enjoys activities. Outing along prom when able etc. Plus her own pretty bedroom. Secure care home. Bright. None slip floors. Able to ask questions to staff, in person or by phone. Keep family informed. Her own life book is completed and ongoing, and staff can relate to her. Photos, postcards, birthday cards etc. Music. She enjoys her food.

Most staff lived in for ten weeks during this trying time. The staff are very approachable and helpful and easy to communicate with. I am so pleased that my mother-in-law has a place in this wonderful home. I would highly recommend this home to anybody who is looking for five-star care.

Not able to rate food and drink as I have not visited when meals are served, but Mum has commented that she enjoys her food.

The care managers have been in place for the last 17-years, which shows that they are dedicated to the care and wellbeing of the residents. As a result, they do not employ agency staff to cover for holidays/illness, but do the work themselves. The staff have a happy disposition and are caring and supportive of the residents, which leads to a friendly and comfortable environment. The lounges are large, airy and bright with individual chairs. There is some need of very minor decorative repairs required.

I visit my mum weekly and happy with the care given. My mum is very happy at Fairhaven Lodge, and her behaviour shows she is content and feels safe in the environment.

Lovely place, lovely people - don't hesitate if they have beds.

My father in law has been there 7 months now, he settled in very quickly and seems happy in his own little world.

My father is only in his fourth day at this home but already we are pleased with all aspects of his care. I cannot rate the activities at the moment as it is early days and he has not taken part yet in any.