Variable Expenditure is NOT included in any weekly fees (these include, Hairdresser, Chiropody, Optician and Dentist visits as well as any toiletries, newspapers or magazines. Funds can be paid direct to the home by relatives for any such items that require to be purchased.
These prices are only a guideline, please contact The Firs Residential Home to find out the exact price for your requirements.
Ample parking for on-duty staff as well as for relatives and health professionals
The Firs Residential Home has a Review Score of 8.7 (8.676) out of 10, based on 5 reviews in the last 2 years.
Over all time The Firs Residential Home has 16 reviews.
Thank you for your kind comments. I will pass them on to all the staff. All the staff strive to ensure all service users are happy and well cared for.This feedback is reassuring that quality care is being provided.
Thank you for your kind review, the staff pride themselves on the care and support they give to the residents and families. It was a pleasure to care for your father. I will pass on your comments to the staff.
Thank you for your kind review, its really important to the staff and one of our main priorities to keep the residents socially active and stimulated.
I will pass on your kind comments to the staff.
Thank you for you kind review, the staff pride themselves on the care they give and as a manager I am very proud of my team. I will pass on your comments to the staff.
Thank you for your kind review.
The residents always enjoy entertainment and keeping their minds and bodies active is always a priority.
It's always reassuring for the staff to know the people they care for are happy and content.
Thank you very much for your kind review, it was a pleasure to care for your husband and yourself at this difficult time.
Thank you for your review, the home has now implemented an admission information pack which will help other families when assisting moving a relative in to the care home. I will pass on your kind comments to the staff it is always uplifting to hear they are doing a good job.
Thank you for your kind words, it was a pleasure to care for your Auntie, who is missed by everyone here.
Thank you for your comments, it is always appreciated. I will pass your comments on to the staff team.
Thank you for your kind feedback I have passed your comments on to the staff.
I am sorry you felt the home did not communicate effectively at the time of your relative's stay between 2020 and 2021 as the home staff and visiting professionals spoke to you on a regular basis as you did not visit. The resident's individual wishes are always the priority of the home and don't always match the relative's wishes as in this case. The staffing needs of the home are constantly reviewed and audited regularly by the local authority and CQC.
Your relative was very happy here, had friends and was very fond of the staff, he is greatly missed.
Thank you for your feedback. The Company was disappointed with your review as you have not visited the home for over two years to see the refurbishments that have taken place. We hope that your recent visit on 21 July 2021 when you spoke to the Manager confirmed the changes made at the home and the commencement of a new Administrator. The review was therefore given on past experiences and does not reflect the current position or situation.
Thank you for taking the time to complete and return your review and for your kind comments. All comments and feedback are greatly appreciated.
The Review Score of 8.7 (8.676) out of 10 for The Firs Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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I have a wealth of care home experience and am happy to speak to anyone looking for care for any relatives
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