Albany House

From the very start of my mam's stay, she has always been well looked after, the staff have been so good nothing seems to be too much trouble As a family & we are very happy with her care;

My mum recently came to Albany house for the short-term respite after the passing of my father. My mum has been diagnosed with Alzheimer's. From the moment she went in there, the care and compassion showed to my mum by the staff was 2nd to none. They have shown her empathy for the loss of her husband, encouraged her to join in fun and games that they host and loved and cared for her like their own. What more could you want? You never think anyone can love and care for your family member like you do, but the staff here have shown that they can, and with the added bonus of us knowing she is safe and well well cared for. All the staff from the manager, cooks cleaners are friendly, caring and approachable. We are always made to feel very welcome. No matter what time we visit. Nothing is too much trouble and no question is a daft question. If your considering here give them a ring have a look round and see what a wonderful job they all do. Thank you Albany house I appreciate you all.

My wife has been a resident of Albany House since June 2020. Since then, her condition has deteriorated a great deal. At every stage, the staff have helped her pass each test. She is warm and well fed, in good spirits and in good general health. I could not be more satisfied that she is receiving the best possible care and attention. The staff have made me feel at home.

I find the setting my dad is in very pleasant and homely. My dad is really happy here, and that is a comfort to me. He is content, happy and smiling. The staff are lovely to him, always happy to help me with any concerns/matters that I need an answer to, and give amazing care to my dad. He has been here 3 1/2 years now and is very settled. Thank you!

My dad was transferred to Alban House in January 2025 as he was no longer able to live at home. He has been supported by staff members and made friends with residents. He has enjoyed the home-cooked food and has put weight on. He has enjoyed the themed afternoons and the day trip to the seaside. During his stay, loneliness and social isolation has been reduced.

My experience with Albany House has been nothing but positive, although my husband was only a resident for 10 days on end of life care the management and staff have been caring and considerate throughout, they couldn't do enough for us, they put my mind at ease knowing I could contact them at any time of day or night when I wasn't sat with my husband. The only letdown is that the room was very much in need of a facelift and decorating, but I was assured that this is all in hand and that each room was in the process of being decorated.

Staff are attentive to service users' needs. Always welcoming when I visit. Service users are always clean and tidy, but not always in own clothes. I understand that with many residents, mistakes can be made. Management is approachable and will take time to listen to concerns.

I have been coming to the Albany Care Home for just over 5 years. The first couple of years, to see my mother-in-law, who used to reside at my house until she deteriorated with her dementia and now my own mum, who has been in The Albany for 3 years. I couldn't praise the home and the staff enough. Lovely girls, lovely manager and the care and respect they give to all the residents is second to none. I would recommend to any family if they have elderly parents or relatives to come to the home if they can no longer stay in their own home.

I feel my mum is safe , clean and getting good nutrition . Mum moans that they can't make a good cup of tea but she's fussy .

While the home is an older residence, the house is clean, well maintained and feels homely!

My dad has been here a year now. And I cannot fault the care he's received over the past 12 months. We now have a new home manager who used to be the deputy is fitting in nicely.. and goes above and beyond in her duties. The manager is approachable and listens to feedback. Also, we have a lovely new deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.

Couldn't have been more helpful, clean, and tidy. Staff are excellent. Couldn't be more caring or nice.

Was only here for respite but decided to stay. Lots to do. Exotic animals coming in next week.

Put Christmas decorations up and sang carols. Staff very friendly.

It's a nice home. Staff have taken me to see my son and they help me keep in touch with my family in Australia.

I was a little unsure about my mum staying here, even though at the time it was only for four/five weeks. However I was pleased with how my mum was looked after and at first, I became happier with my mum being at Albany House. However, after my mum's assessment showed she needed to stay in a care home for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.

Having seen Albany House from the outside not looking its best, I was very anxious as to the care my mother would receive. However not able to go fully into the care home at this present time I can only comment on what I have experienced. The staff I have met have been very caring and respectful which has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.

This care home has given my mother the best care, dignity, and compassion during end-of-life care. As I have spent so much time in the home I could hear the carers interacting with other residents so the care they receive is consistent, not just a show when visitors are around. Every single one of the carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.

We have always been very satisfied with our relative's care. She is always clean and well cared for by staff. She has been in Albany House since 2017 and we have always been satisfied with the care given. Any questions we have they are only too pleased to answer. Wouldn't want her anywhere else.