Review from J P (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother went from hospital to Holyrood House awaiting home care package. The staff were so kind and caring. My mother loved the food. Thanks to everyone there she has gained weight and mobility and has now returned to her own home in good health. I cant thank everyone enough!
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Review from Donna M (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My mam has just returned from a weeks respite. I would highly recommend this care home, the staff are lovely and very caring. My dad and I care for my mam every day, I haven't had a day off in two years because I didn't want my mam going to a carehome. My mam's social worker said about respite for a
week, I'm so glad that I did and couldn't have picked a better home.
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Review from Margaret W (Daughter-in-law of Resident) published on 24 October 2018
Submitted via Website • Report
Overall Experience2.0 out of 5
We specifically mentioned that father-in-law would not come out of his room, very private 92 year old. He was placed on the first floor in a room with no window to look out of, facing a wall with nothing on it, ie no pictures, clock, nothing on any of the walls. We had requested a tv, this did not
work.
Father-in-law was only in respite for one week. He does not have dementia or Alzheimer’s. We checked the remote on the tv and there were no batteries in it.
He had visits from two separate un-related people and both commented what a dump, and “ how come he got no view/window or anything to look at”. He had attempted to wash his clothes and they were hung about the room, one visitor took the clothes home.
Both visitors could not get the tv to work.
The room was dismal, drab and unwelcoming. We don’t expect a palace, just a nice cosy room with a window.
I cannot comment on the actual care because of course, we were not there.
Reply from Lyn Sibary, Manager at Stride East
I visited the family to assess the customer and offered for them to come and visit the home to look at the room we had available. I explained it was a first-floor room, to which they had no concerns.…read more
Review from Kerry V (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report
Overall Experience4.0 out of 5
My mum was recently a resident in this care home and lived there for 5 years. My siblings and I visited our mum at different times throughout the day and sometimes even early evening and we were always welcomed. Throughout mum's stay, she was always cared for with dignity, respect and compassion. The
staff truly made the home. She was always clean and well looked after. We couldn't have found a nicer home for our mum to be in.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
3 May 2023
Overall
Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Stride East have?
There are 19 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Stride East?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.
How far is Stride East to the centre of Hull?
6.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stride East to verify any information. View our terms and conditions. Stride East has an Basic Service - more info.