Orchard Court Residential Care Home

didn't even recognise that my mother was in cardiac failure. My mother died that same day without dignity and there was no empathy shown by any of the staff at all.
My father was removed from Orchard Court shortly after my mother's death for his own safety and now resides at a remarkable home that shows care and compassion.

whether it’s about medication, a GP visit or if Mum has any issues.
Visiting is easy and covid safe and the staff are always welcoming. The care they show to all the residents is amazing. They are warm and compassionate.
I feel mum has blossomed at Orchard Court. She is happy and content. The manager made her welcome from the outset and nothing is too much trouble.
The Staff are great with mum often mentioning names (which amazes me because usually she can’t remember names) and the list goes on. I am in awe of the patience and caring attitude demonstrated by all the staff. The food is excellent and the place is always spotless.

visiting was restricted. But were still able to visit.
Mum has never spent time in residential and has Alzheimer's, so somewhere different was confusing for her. But the staff were brilliant with her.
Will definitely be taking mum back for a break.
Would recommend this care home.

as additional care and support are required, the staff and management of Orchard Court soon failed on almost all counts, seemed very much to be out of their depth, and repeatedly failed to follow even the most basic instructions provided by either a GP, health visitors or the family. The premises seemed to be quite clean and tidy, and I'm told the food was lovely, but the place seems woefully understaffed, and the priority for the majority of those staff which we encountered was to offload any problems onto somebody else at the earliest opportunity. We feel massively let down by Orchard Court and they undoubtedly made a very difficult period for our family even more traumatic and upsetting.

find a quiet corner for a chat. Mum always had a healthy appetite, and whilst I never ate there, there were very appetising smells coming from the kitchen.
The place is kept very clean and is in a very quiet residential area. Whilst the gardens are not extensive, there are places to sit out.

accommodation and are excellent at communicating with me about developments. The home feels more like a hotel on entry than a care home, which is credit to the management team. Mother has been safe, well fed and treated with dignity and respect throughout a very difficult period in her life. I would not hesitate to recommend Orchard Court to others.

words that spring to mind when we think of the home are:
Caring, individual friendliness of all the team, human, airy and comfortable.