Bourne Street, Hull HU2 8AE
St Clare House is a specialist dementia facility based in Hull, purpose-built to support a quality lifestyle as well as enabling care workers to achieve their professional potential.
Comfortable lounge and dining areas are complemented by mature gardens, while there are also wet rooms on each floor. Being located close to numerous amenities further supports the personal freedoms of each resident.
Bedrooms are en-suite, can be personalised with homely decorations and also contain nurse call systems.
Owner: Futurewise Properties Ltd
Person in charge: Nichola Ward (Manager)
Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 29
Rooms with ensuite WC: 29
Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Lift • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on St Clare House: click here
St Clare House has a Review Score of 6.4 (6.389)
The Review Score of 6.4 (maximum of 10) for St Clare House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for St Clare House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.591 for St Clare House is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) ) ÷ 22 Ratings = 4.591
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.798 Points relating to the number of positive Reviews for St Clare House is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.8 Target = 0.345 , then divided by 2 = 0.173
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Lyn B (Daughter of Resident) on Sunday 18 December 2016. Relates to December 2016.
My Mum has been living in St Clare House since March 2016.... As a family, we are confident she is loved and cared for by a team of highly professional (fun-loving) people.
Whenever we call in to see Mum or ring.... we are always greeted with positive/informative feedback on Mums day.
This is not just a care home...it feels like home - the food is always beautiful and fresh (varied) and residents always have a choice.
The staff are not only there for Mum's every need - they constantly offer support and advice to the family.... which means so much at this difficult time in our lives.
Something hugely important to us is.... it's clear to see all the staff work together extremely well, making a very happy relaxed atmosphere.
We would highly recommend this home to anyone .... not only for the way it is managed, there is a fantastic events co-ordinator who works very hard with activities and outings tailored to every need.
How likely would you be to recommend St Clare House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Anthony A (Volunteer) on Friday 29 July 2016. Relates to July 2016.
I find the members of staff at St Clare House, Hull, caring and professional.
They have varied activities led by an excellent entertainment co-ordinator, the kitchen chefs are excellent; also sociable. I enjoy my hourly weekly visit when I see friends.
How likely would you be to recommend St Clare House? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
There are currently no Care Home Idol entrants who have performed at St Clare House