Carleton Court R H Ltd, Skipton, North Yorkshire
Carleton Court R H Ltd, Skipton, North Yorkshire
Carleton Court R H Ltd, Skipton, North Yorkshire

Carleton Court R H Ltd offers a homely care environment with scenic surroundings, staffed by a team of qualified employees who are dedicated to the comfort, dignity and security of older people.

Situated in the Yorkshire Dales, this converted period home is in a great location for achieving a satisfying retirement, with many amenities nearby and pleasant outings to enjoy, mature gardens and strong community links.

All care provision is person-centred and tailored towards the independence of residents, while the interior includes en-suite bedrooms, a sun lounge and a nurse call system for security.

Owner: Carleton Court R H Ltd

Person in charge: Caroline Wagstaff (Registered Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Orthopaedic • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 24

Weekly Charges Guide: Personal Care Single £516 – £700 (These prices are only a guideline, please contact Carleton Court R H Ltd to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Carleton Court R H Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 18 Jan 2018

Prestigious ground floor rooms, with its’ own en-suite having a splendid view of the greenery and trees. Spacious first floor rooms with views over the garden. First Floor overlooking the frontage of the Home.

Reviews

8 Carleton Court R H Ltd has a Review Score of 8 (7.980)

The Review Score of 8 (maximum of 10) for Carleton Court R H Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Carleton Court R H Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.313 for Carleton Court R H Ltd is calculated as follows: ( (27 Excellents x 5) + (10 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.313

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for Carleton Court R H Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carleton Court R H Ltd?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carleton Court R H Ltd

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

Both my parents entered Carleton Court in November 2017and since then my father aged 99,
endured a period of severe illness and passed away at the end of January. During this time and since, the level and standard of support and care for both my parents and myself could not have been better. An outstanding response to a difficult situation.

How likely would you be to recommend Carleton Court R H Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I would recommend Carleton Court to anyone helping a loved one with the big decision of deciding which care home to go into. The staff are all very welcoming, friendly, helpful and caring. The food looks delicious, is varied and is all cooked on the premises. The Senior Management team are all very approachable and will help in any way possible.

How likely would you be to recommend Carleton Court R H Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hilen Shah, Director at Carleton Court R H Ltd responded to this review on 06 Nov 2017:

Thank you very much for your kind support to us, you're always welcome to come and see us any time.

We find the majority of care staff are caring and helpful, but sometimes there appears to be a shortage on duty. Sometimes residents having to wait for someone to respond to call buzzer for toileting etc. Also if you phone the home at weekends it often isn't answered. I don't think the staff manage to sit and chat with the residents. My mum is alone most of the time as she refuses to leave her room.

How likely would you be to recommend Carleton Court R H Ltd? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has been at Carleton Court for over a year and her dementia is increasing. She is treated with immense dignity, but also a lot of love. She is not just a nameless resident. The staff always make sure she is dressed beautifully, which would have been very important to her and is very important to me. Mammy loves her food and the food she gets at Carleton Court is always delicious with a menu provided. I am consulted at every stage of her development. When I recently couldn't visit due to an accident, the staff were quick to provide detailed information and reassurance about Mammy. I would recommend Carleton Court to anyone with a relative of need of care.

How likely would you be to recommend Carleton Court R H Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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