15 Finkle Hill, Sherburn in Elmet, Leeds LS25 6EB
Owner: Hilltop Manor Residential Care Home Ltd
Person in charge: Alison Green (Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Single Rooms: 27
Shared Rooms: 4
Rooms with ensuite WC: 21
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hilltop Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hilltop Manor has a Review Score of 7.8 (7.779)
The Review Score of 7.8 (maximum of 10) for Hilltop Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hilltop Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.636 for Hilltop Manor is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.143 Points relating to the number of positive Reviews for Hilltop Manor is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Hilltop Manor?
Reviewer Connection to Hilltop Manor
Review submitted from a Website Submission by Jenni L (Daughter of Resident) on Monday 9 January 2017. Relates to January 2017.
My dad has been here for over a month now and is having to move due to needing more specialist care. The care home manager and her staff are the most caring, compassionate people I have ever met and I could never have found a more wonderful place to look after my dad.
All the staff are knowledgeable, unbelievably friendly and caring and look upon their residents as family. They take them out, laugh with them, feed them fantastic food and cuddle them!! The home is warm, clean, odorless and extremely comfortable. It might not be a five star hotel but i'd stay there happily. I cannot rate this place highly enough and if your relatives stay here they will be in very safe and caring hands!!
How likely would you be to recommend Hilltop Manor? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Don't Know
There are currently no Care Home Idol entrants who have performed at Hilltop Manor