10-12 Grasmere Street, Gateshead NE8 1TR
Group: Aspire Healthcare Ltd
Person in charge: Lyndsey Killick (Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Mental Health Condition • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Bipolar/Manic Depression • Challenging Behaviour • Drug Dependence (past or present) • Schizophrenia
Admission Information: Ages 18+.
Single Rooms: 20
Rooms with ensuite WC: 3
Facilities & Services: Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Grasmere Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Grasmere Lodge has a Review Score of 1.7 (1.667)
The Review Score of 1.7 (maximum of 10) for Grasmere Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Grasmere Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.667 for Grasmere Lodge is calculated as follows: ( (1 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 1.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Grasmere Lodge is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 0 Reviews ÷ 4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Trish L (Relative of Resident) on Tuesday 30 May 2017. Relates to April 2017.
I do not recommend this care home. It does not meet the requirements that I deem for a care home. Management does not meet the requirements also. Attitudes of staff and Management are poor and communication is virtually nil between support workers and Management.
How likely would you be to recommend Grasmere Lodge? Extremely Unlikely
Overall Standard: Very Poor
Care / Support: Very Poor
Treated with Dignity: Poor
Food & Drink: Satisfactory
Staff: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Poor
Value for Money: Poor
There are currently no Care Home Idol entrants who have performed at Grasmere Lodge