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Hawksbury House

Kellfield Avenue, Low Fell, Gateshead, Tyne & Wear NE9 5YP
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Hawksbury House, Gateshead

Care Provided by Hawksbury House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Hawksbury House to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hawksbury House Ltd
  • Private Owned

Person in charge

  • Josie Turnbull (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Protected meal times in place, however families are welcome to dine in relatives room.

Parking

  • Free onsite parking.
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Hawksbury House Reviews (8)

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8.0

Hawksbury House has a Review Score of 8.0 (8.012) out of 10, based on 3 reviews in the last 2 years. Over all time Hawksbury House has 8 reviews.

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Review from D K (Husband of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

My wife has been a service user in the care of Hawksbury House for 2 and a half years, suffering from Alzheimer's disease. The illness has now progressed to the point where she can only lie on a recliner and she only recognises our youngest son and I. Despite that the carers at Hawksbury House have shown her the same care and support they did at the beginning. They see to all her medical, bodily and phycological needs with patience and compassion. My wife enjoys the food. The home is kept clean and tidy. The laundry service is good. They now have two staff members who provide activities for the interested and able-bodied. The small garden needs attention. The lead night staff and lead day carers have all been there since my wife moved in. This is a homely place to be.

Reply from Vanessa Cutler, Manager at Hawksbury House

Thank you so much for your review, it is very much appreciated.

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Review from Judith D (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience

Hawksbury House is very welcoming. All the staff are friendly, helpful and go above and beyond in caring for residents. I have peace of mind that my mam is being cared for in a dignified manner. Rooms are adequate some with lovely views over the garden. The staff are always willing to answer any questions and if they are not sure they will find out from another member of staff. Overall I would have no hesitation in recommending Hawksbury House to anyone.

Reply from Vanessa Cutler, Manager at Hawksbury House

Thank you so much for your lovely review. We are very grateful and I will pass this on to our staff team.

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Review from Stephanie C (Resident / Service User) published on 26 November 2024 Submitted via Website
Overall Experience

My father has been a residence for nearly 4 years. Over all We are very happy with his care. He is well settled and generally very content. Staff are always helpful. And keep us well informed of his well being.

Reply from Vanessa Cutler, Manager at Hawksbury House

Thank you very much for your kind response, we always appreciate people taking the time to do this.

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Review from Stephanie C (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

Very happy with care and support given. Well Looked after. Always kept informed about any health issues. Home needs updating but it’s clean and tidy. Staff are good at keeping us informed. And look after their charges. Thanks

Reply from Kathryn Andrews, Manager at Hawksbury House

Thank you so much for your kind words, they are very much appreciated. We would like to share with you our plans with regards to updating the care home in the near future. Please feel free to pop in to see me for a cuppa when you are next in.

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Review from B H (Husband of Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

On our first visit to Hawksbury House, our first reaction was a feeling of warmth and that of a home. Over the 3 years or so that immediate impression and feeling has grown. Not only warmth but also professionalism, and care shown by the staff and management. I visit my wife every day and I see all of the incumbents of the home alongside seeing my darling wife. The food is good, often there is entertainment, and there are exercises for all and individual exercises according to member's needs. My family and I are delighted that my wife is so happy living in the home, when I take her to our home of 40 years she cannot wait to get back to Hawksbury. All the staff are kind and welcoming to me every time I visit and so helpful when we wish to spend time in the garden on a warm day. So we are so glad that my wife is part of the community at Hawksbury which, she loves.

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Review from Ann S (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

The staff are all fantastic. They take great care of our mam. We could definitely recommend Hawksbury House. Our mam is treated respectfully and with dignity and has made some friends with others residents and has a great rapport with the staff.

Reply from Ambrish Vyas, Owner at Hawksbury House

Thank you so much for your kind words, your relative is a pleasure to care for.

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Review from Claire M (Daughter of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

I can’t express my heartfelt gratitude for the exceptional care and support my Mam received during her time at Hawksbury House. The dedication, compassion, and unwavering commitment made a significant difference in her life, and the family are truly thankful for all that the team did for her, especially her carers in her final days. The kindness and professionalism brought comfort to both Mam and our family and we’ll be forever grateful for creating a warm and nurturing environment that allowed her to feel safe and cared for.

Reply from Ambrish Vyas, Owner at Hawksbury House

Thank you so much for your kind words, it was a pleasure to look after your mam, she was a wonderful lady and loved by everyone at Hawksbury House. Thank you for taking the time to write your lovely comments.

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Review from J M (Daughter-in-law of Resident) published on 21 February 2020 Submitted via Website
Overall Experience
My Mother in law was wonderfully looked after for 2 years at the care home and died peacefully at the care home. The end of life care was lovely and we really appreciate the care given. I am a care worker myself, so I know what good service should be provided in a care home.

The staff and care are just what you would want for your elderly relative. I would recommend Hawksbury, it may not be chandeliers and plasma TV's but the care is outstanding and that's what counts. Many thanks.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 July 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Frequently Asked Questions about Hawksbury House

What types of Care is Hawksbury House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawksbury House have?

There are 33 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Hawksbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hawksbury House to the centre of Gateshead?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

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