Hawksbury House Reviews (8)
8.8
Hawksbury House has a Review Score of 8.8 (8.846) out of 10, based on 6 reviews in the last 2 years.
Over all time Hawksbury House has 8 reviews.
Review from D K (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My wife has been a service user in the care of Hawksbury House for 2 and a half years, suffering from Alzheimer's disease. The illness has now progressed to the point where she can only lie on a recliner and she only recognises our youngest son and I. Despite that the carers at Hawksbury House have
shown her the same care and support they did at the beginning. They see to all her medical, bodily and phycological needs with patience and compassion. My wife enjoys the food. The home is kept clean and tidy. The laundry service is good. They now have two staff members who provide activities for the interested and able-bodied. The small garden needs attention. The lead night staff and lead day carers have all been there since my wife moved in. This is a homely place to be.
Reply from Vanessa Cutler, Manager at Hawksbury House
Thank you so much for your review, it is very much appreciated.
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Review from Judith D (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hawksbury House is very welcoming. All the staff are friendly, helpful and go above and beyond in caring for residents. I have peace of mind that my mam is being cared for in a dignified manner. Rooms are adequate some with lovely views over the garden. The staff are always willing to answer any questions
and if they are not sure they will find out from another member of staff. Overall I would have no hesitation in recommending Hawksbury House to anyone.
Reply from Vanessa Cutler, Manager at Hawksbury House
Thank you so much for your lovely review. We are very grateful and I will pass this on to our staff team.
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Review from Stephanie C (Resident) published on 26 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father has been a residence for nearly 4 years. Over all We are very happy with his care. He is well settled and generally very content. Staff are always helpful. And keep us well informed of his well being.
Reply from Vanessa Cutler, Manager at Hawksbury House
Thank you very much for your kind response, we always appreciate people taking the time to do this.
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Review from Stephanie C (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very happy with care and support given. Well Looked after. Always kept informed about any health issues. Home needs updating but it’s clean and tidy. Staff are good at keeping us informed. And look after their charges. Thanks
Reply from Kathryn Andrews, Manager at Hawksbury House
Thank you so much for your kind words, they are very much appreciated. We would like to share with you our plans with regards to updating the care home in the near future. Please feel free to pop in to see me for a cuppa when you are next in.
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Review from B H (Husband of Resident) published on 13 October 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On our first visit to Hawksbury House, our first reaction was a feeling of warmth and that of a home. Over the 3 years or so that immediate impression and feeling has grown. Not only warmth but also professionalism, and care shown by the staff and management. I visit my wife every day and I see all
of the incumbents of the home alongside seeing my darling wife. The food is good, often there is entertainment, and there are exercises for all and individual exercises according to member's needs. My family and I are delighted that my wife is so happy living in the home, when I take her to our home of 40 years she cannot wait to get back to Hawksbury. All the staff are kind and welcoming to me every time I visit and so helpful when we wish to spend time in the garden on a warm day. So we are so glad that my wife is part of the community at Hawksbury which, she loves.
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Review from Ann S (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are all fantastic. They take great care of our mam. We could definitely recommend Hawksbury House. Our mam is treated respectfully and with dignity and has made some friends with others residents and has a great rapport with the staff.
Reply from Ambrish Vyas, Owner at Hawksbury House
Thank you so much for your kind words, your relative is a pleasure to care for.
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Review from Claire M (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can’t express my heartfelt gratitude for the exceptional care and support my Mam received during her time at Hawksbury House. The dedication, compassion, and unwavering commitment made a significant difference in her life, and the family are truly thankful for all that the team did for her, especially
her carers in her final days. The kindness and professionalism brought comfort to both Mam and our family and we’ll be forever grateful for creating a warm and nurturing environment that allowed her to feel safe and cared for.
Reply from Ambrish Vyas, Owner at Hawksbury House
Thank you so much for your kind words, it was a pleasure to look after your mam, she was a wonderful lady and loved by everyone at Hawksbury House. Thank you for taking the time to write your lovely comments.
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Review from J M (Daughter-in-law of Resident) published on 21 February 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother in law was wonderfully looked after for 2 years at the care home and died peacefully at the care home. The end of life care was lovely and we really appreciate the care given. I am a care worker myself, so I know what good service should be provided in a care home.
The staff and care are
The staff and care are
just what you would want for your elderly relative. I would recommend Hawksbury, it may not be chandeliers and plasma TV's but the care is outstanding and that's what counts. Many thanks.
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Current Review Score: 8.8 (8.846)
Overview of Review Score
The Review Score of 8.8 (8.846) out of 10 for Hawksbury House is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.389 for Hawksbury House is calculated as follows: ( (28 Excellents x 5) + (44 Goods x 4) ) ÷ 72 Ratings = 4.389
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.457 Points relating to the number of positive Reviews for Hawksbury House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
