Cedar House

3/4 The Cedars, Ashbrooke, Sunderland SR2 7TW
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9.8 27 Reviews
  • Cedar House, Sunderland
Cedar House is situated in a scenic conservation area and is a property that has benefited from significant investment in order to make the most of its potential as a care home. Cedar House is a 'home' first and foremost and offers a unique building with character and charm.

The staff team are experienced in quality residential care, with a focus on the individual needs. Cedar House offer long term residential care and also short break stays and respite.

There is a spacious lounge and dining area overlooking the secluded, south facing garden and access to a minibus for trips and outings.

A varied and nutritious menu is prepared at the home and caters for any specific dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1022 – £1022
  • Self-Funded Residential Dementia Care: £1022 – £1022
  • RESPITE Self-Funded Residential Care: £1022 – £1022
  • RESPITE Self-Funded Residential Dementia Care: £1022 – £1022

These prices are only a guideline, please contact Cedar House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cedar House Sunderland Ltd

Person in charge

  • Sarah Irving (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Protected Meal times in place please check before visiting

Parking

  • Parking for up to 8 cars at the front of the building

Cedar House Reviews (27)

9.8

Cedar House has a Review Score of 9.8 (9.759) out of 10, based on 12 reviews in the last 2 years.
Over all time Cedar House has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Cedar House
  • 10
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Total of 27, showing 1-20
Review from C J (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Cedar House for over 2 years. She has settled very well. Staff and management alike always treat her with respect and dignity. My husband and I are very pleased with the home. All of the staff are very friendly and approachable at all times. Thank you.
Reply from Kelly Gallimore, Area Manager at Cedar House

Thank you so much for your kind words - I will ensure to share this with the rest of the team

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Review from J T (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Cedars House Care Home after a period in an Assisted Living property. Since her arrival she has been very well cared for, enjoying a healthy diet and she seems to be thriving. On arrival, the staff were prompt in arranging a change of GP and local health care services (dental and eyesight
care). She has been able to be involved in a number of activities organised by the excellent and caring staff. Staff are keen to pass on updates about my mother and if any changes to medical care are required, provide first rate assistance (to attend a recent hospital appointment).
My mother, recently celebrated her 90th birthday and the staff were a big help in assisting with family attendance to join in the celebration. (The separate family room was a big hit).
When undergoing local authority financial assessments and issues with care costs and funding, the financial and administration staff have always been supportive and provided prompt replies to my enquiries..
Reply from Kelly Gallimore, Area Manager at Cedar House

thanks very much for your kind words I will share with the rest of the team

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Review from C G (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and managers are all friendly and helpful.
Always informative on how mam is and if any incidents have happened ie falls.
Always ring when mam poorly and needs to go to hospital
Meals look great
Home is always spotless clean
Reply from Kelly Gallimore, Area Manager at Cedar House

thanks very much for the feedback we will share with the rest of the team

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Review from M W (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff so caring and friendly but a having more staff on shift would be of benefit to residents. My dad speaks positively about the majority of the staff. I do feel a lick of paint would make rooms a nicer place to be.
Reply from Kelly Gallimore, Area Manager at Cedar House

Thank you very much for your feedback we are currently decorating all communal areas within the home

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Review from Carol H (Great-Niece of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is absolutely outstanding the care they give to the residents is fantastic nothing is never a bother go above and beyond polite friendly staff and home is always very clean and tidy rooms are lovely have everything in them a resident needs my Great Auntie is in there always nice seeing
the photos on social media of the activitys theve being doing xx
Reply from Kelly Gallimore, Nominated Individual at Cedar House

Thank you so much I will share the feedback with all the staff

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Review from Stephen K (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff show care, respect and dignity. Staff are also very knowledgeable and explain the whys in detail when it comes to individual requirements and you are kept informed, nothing is to much trouble, they go above and beyond.
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Review from Lynne L (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the all the staff at Cedar House very friendly. They've always got a smile when they open the door. If we've got any problem, it's always sorted. Dad is very settled now and it's lovely to see him getting involved with the activities. We are very happy with his care.
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Review from Catherine S (Daughter of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Any problems or worries I have about mam and dad are resolved without any problem. The staff are lovely, from management to domestics, carers and kitchen staff, nothing is a problem to them, they always help and mam and dad are happy and looked after.
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Review from R S (Son of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and helpful and my mam seems to be very happy there. They do lots of activities and parties for the residents and it's a happy place. There are always plenty of staff at work so there is always someone at hand if needed.
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Review from Raine W (Son of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been very well looked after since being in the care home. It took her a while to settle in but now she seems quite settled. She enjoys joining in with the entertainment and likes going on trips out. They always have different themes depending on the time of year which makes it feel homely.
She can help with tidying up especially in the garden which gives her some independence, she always enjoyed looking after her home and garden which makes her feel more at home.
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Review from D C (Son of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cannot fault the carers. The main issues have been mam's underwear keep going missing. We have had to keep buying more pairs to replace the missing ones. We take the washing home, so I don't understand how they go missing.
With mam being in bed 24/7 and cannot drink on her own, who's giving her frequent
drinks? When we go sometimes no cup and she is very thirsty when we take her tea.
I know staff are busy but it would be nice to have someone pop in every now and then to give her a drink. Otherwise mam seems settled.
Mam always complains food is cold, I've had to take it down to be microwaved a few times when I'm here as she won't eat it.
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Review from A B (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care of my mam is very good. Always on the ball with health situations, the home does activities that try to include as many as possible and if relatives are in the home at that point, they include them by joining in, making them cups of tea etc. I always feel welcome when I visit and feel informed
with her care. Thank you.
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Review from Paul C (Nephew of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
They seem to be maintaining the standards they have set and be making an effort for Christmas. The staff always seem genuinely committed to helping the residents and treating them with kindness and care. Visitors are always welcome.
Reply from Kelly Gallimore, Area Manager at Cedar House

Thanks so much for your kind words. We are working hard to ensure we maintain high care standards.

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Review from Ian M (Son of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to thank all the staff for looking after my dad. It's great to know he is in such good hands. Would definitely recommend Cedar House Care Home to anyone. I feel much more relaxed knowing my dad is in such good hands. Thank you.
Reply from Kelly Gallimore, Area Manager at Cedar House

Thank you very much, we will share your thoughts with the rest of the team.

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Review from Fiona C (Daughter-in-law of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, they are always friendly. My mum-in-law has been a resident for eight months and she has settled well.
The staff look after her and I feel confident that they know her and understand her needs well.
When she was poorly recently they were quick to recognise it and act on it calmly,
caring for her throughout.
Reply from Kelly Gallimore, Owne at Cedar House

Thank you very much, I wil ensure your feedback is shared with the team.

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Review from K G (Daughter of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness delivered by the Cedar House team cannot be overestimated. It has been such a reassurance to my father and me that my mam is being cared for by such a caring and professional team. The past few months during the pandemic have been difficult but I have been able to trust that Mam
is being cared for so well and we have been so well supported.
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Review from Alasdair C (Son of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care given to my parents within Cedar House. They are always treated well by staff who are very caring. They are always clean and well presented. Their room and clothes are always clean. They are always in their own clothes! I would definitely recommend the home to others.
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Review from Peter M (Son of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were both admitted here because they were unable to look after themselves and I selected this place because I knew two previous residents who lived here and were extremely happy.
Sadly my father died very suddenly a few months after moving in, but the staff were amazing. My mother currently
lives here and is extremely happy.
Her main topics are the food, which she loves, even eating things she has never eaten in her life before and her room which is quite spacious and has a garden view.
My private views are that the staff are amazing, easy to talk to and to get on with, and if there are any problems at all they keep me in the loop. Nothing seems to be too much trouble for them and should I need to talk to them there is always someone available to allay any fears about any worries, especially this year, which has been a very hard year for them.
If anyone asks, should I look at Cedar House as a place for my parents? I would say yes without hesitating.
Thank you all.
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Review from S S (Daughter-in-law of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the day my Mother-in-law was admitted for respite, she has never looked back!
Her health has deteriorated with age, however, the staff at the Cedar, have and are supporting her needs!
The staff have been a great support to Mam during the last 7 months of this pandemic as we have been unable to
see her 1:1 since March. Knowing she is happy and safe is a great support to us all, as a family. Thank you to all that work at the Cedar.
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Review from Christine B (Sister of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the care home adequate for purpose, without a lot of stimulation for residents. Staff are always friendly and helpful while looking after the residents and treat them very respectfully.
Reply from Alister Kerr, Director at Cedar House

Thank you for your review and feedback, this will be shared with all staff. We have invested in our activities and outings recently which we feel has improved this area and benefited all of our residents. We will continue to focus on offering appropriate and meaningful activities for all of our residents to continue to improve in this area.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Cedar House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Cedar House is calculated as follows: ( (114 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cedar House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Matthew Jeacock

Job Title: Registered Manager Joined: 2022

Been at the service for over 2 years.

Frequently Asked Questions about Cedar House

What types of Care is Cedar House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cedar House have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cedar House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cedar House to the centre of Sunderland?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cedar House to verify any information. View our terms and conditions. Cedar House has an Enhanced Service - more info.