What types of Care is The Croft registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Croft?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Croft to the centre of Sunderland?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

The Croft care home, 12b Ettrick Grove, High Barnes, Sunderland, Tyne & Wear SR4 8QE

The Croft

12b Ettrick Grove, High Barnes, Sunderland SR4 8QE

4 Reviews

Care Provided

Type of Service

For a maximum of 33 Service Users

Primary Care Categories

Older Person Care
Dementia
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Other Care Provided

Stroke
Palliative / End of Life Care
Convalescent Care
Day Care

Facilities

Own Furniture if required
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room

Good to Know

Owner

Clovely Care Ltd

Person in charge

Kathryn Hudson (Manager)

Local Authority / Social Services

Sunderland City Council

Admission Criteria

Catering for both private & s/services funded clients
Ages 65+

Care Home Design/Build

Purpose Built: Yes

Room Information

Single Rooms (33)
Couples/Companion Rooms (0)

Review from J M (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report

Overall Experience

I have found staff to be very caring, treating residents with dignity and respect. Management are very approachable, very supportive to my family during difficult times.
They have good networks with local health providers and are quick to contact them when necessary.
Communication about my mother's

care is very good and they respond very well to any suggestions.
All staff members contribute a great deal to making The Croft a happy place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money

Review from L T (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report

Overall Experience

The Croft a warm caring environment. The carers are superb and genuinely care about the residents and their needs. The management are approachable and have an open-door policy. The medical care when needed is immediate and of high quality. All the staff greet visitors as friends and will chat about

how your loved one has been that day.

Reply from Kathryn Dunningham, Owner/Manager at The Croft

Thank you for your very positive statement about the care, staff and management. Kathryn

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Review from D A (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report

Overall Experience

My father was treated with the utmost dignity at all times while in the home. The staff were always pleasant and very helpful and caring. I cannot speak too highly of all the care my father received and all my family were treated respectfully at all times.

Reply from Kathryn Dunningham, Owner/Manager at The Croft

Thank you for your kind comments about The Croft care home and the care that your dad received with us, it was a pleasure to look after your dad and get to know his family. We take great pride in treating everyone under our care with kindness, respect and dignity and when supporting people with end of life care we do our upmost to follow their wants and wishes to allow them to remain settled and comfortable, thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from S W (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report

Overall Experience

I find management and staff very family orientated. I can talk freely about concerns and staff always work to give good care. Management are extremely approachable. I feel the care home is run very well and we don't worry a lot about our loved one as they do all they can for him. He is kept very clean

and monitored well.

Reply from Kathryn Dunningham, Owner/Manager at The Croft

Thank you so much for your review. As a home and management team, we are always doing our utmost to support those in our care and their loved ones. It's a pleasure to look after your loved one and support his family and friends. Thank you, Kathryn.