
staff are fantastic with her and the care they give her is fantasticN C(Niece of Resident/Service User)

Gran is very well cared for, always clean and been well fed!Susan B(Granddaughter of Resident/Service User)

my grandmother she is always clean, well presented and very happy. The staff are lovely with herJackie B(Granddaughter of Resident/Service User)

staff are fantastic with her and the care they give her is fantasticN C(Niece of Resident/Service User)

Gran is very well cared for, always clean and been well fed!Susan B(Granddaughter of Resident/Service User)

my grandmother she is always clean, well presented and very happy. The staff are lovely with herJackie B(Granddaughter of Resident/Service User)

Thorncliffe House care home in Sunderland provides permanent accommodation with personal care and support.
The home, which doesn't offer nursing, cares for residents with dementia and those with physical disabilities.
People's privacy, dignity and independence are respected at all times.
Residents are encouraged to bring their own pets to the care home.
Before residents move into the home, staff make sure their personal needs have been thoroughly assessed and explained to...
Care Provided by Thorncliffe House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Thorncliffe House does not charge any top up fees.
The price(s) shown are provided by the care home. Contact Thorncliffe House for full pricing details and T&Cs.
Contact Thorncliffe House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Thorncliffe Care Ltd
- Private Owned
Person in charge
- Colleen Purvis (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
- Couples/Companion Rooms with ensuite Wet Room (3)
Thorncliffe House Reviews (13)
Thorncliffe House has a Review Score of 9.6 (9.574) out of 10, based on 9 reviews in the last 2 years.
Over all time Thorncliffe House has 13 reviews.
My auntie loves it here the staff are fantastic with her and the care they give her is fantastic. The staff go above and beyond . It is like one big happy family , when we come up they always make us feel very welcome and nothing is any bother for them .
Thank you so much for your kind words I will share with the team thanks
My Gran is very well cared for, always clean and been well fed! When we visit the staff are always lovely and friendly, you can see they are attentive to all. Every occasion the staff ensure all the residents make an event of it, so lovely to see. I enjoy seeing posts on social media with pictures between visits.
The events that are organised over the year and involving all of the residents is lovely to see as you can tell they all enjoy them.
Staff and management went above and beyond to ensure every service user had the best Christmas and every service user received a Christmas present and lovely decorated and beautiful food served over the Christmas period
thank you very much for the great feedback we will share with the team
My mother-in-law has resided in Thorncliffe House now for just over 2 years. Myself and my wife have always found the place clean and tidy. The staff have always been very attentive to the care and well-being of my mother-in-law, and have been helpful in anything that we have requested. They seem to be on the ball in seeking any medical treatment that is needed. They do provide various types of entertainment and trips out. It is always a concern putting a person into a care home, but we have been very happy with the service and care provided.
My dad is a resident of this lovely nursing home. I don't live locally but when I come to visit, the staff are so friendly and welcoming. The home itself is beautifully decorated and clean, my dad's room is full of personal photos and all the medical equipment he needs. The staff are really kind and caring treating him as if he were family and despite his frailty he looks really happy there. I work in care myself and know how important it is to have care and patience and it is well practised in this lovely place. Thank you everyone for your wonderful work.
My mother has been a resident in Thorncliffe House since December 2022 as she is severely sight impaired and has mild dementia. She has said on a regular basis when visited that the staff are all very friendly and helpful and that the food is good and, after initially worrying that she wouldn't settle, she seems happy with her life. I usually have a chat with the carer when I arrive as to how she has been and they always seem well informed about her situation. She has required two visits to A and E recently and on both occasions we were immediately informed by management and she was accompanied by a carer to stay with her. She also suffered two TIA's on separate occasions when I was there and the response from the staff was instant and very professional. It is so reassuring to know that she is being looked after so well. The place is always clean and warm and I love the way that the entire staff, not just the carers, interact with Mam.
Nobody wants a member of their family to end up in a nursing home, but we know that he is getting 24/7 professional care which he now needs and is very well looked after. The home manager and all the staff keep us informed of any concerns they have and any changes in him.
All the staff are polite and friendly - we visit on a regular basis and are made very welcome every time we visit - nothing is a problem.
Thorncliffe House is clean, warm, always bright and welcoming and the food they serve is freshly home-cooked.
My father is well looked after and seems happy, a very homely atmosphere all year round.
My mam was in Thorncliffe from May 2019 to April 2022, and me and my family could not talk higher of the way she was looked after, and now the staff are taking the same great care of my aunt. The manageress has always been great, forthcoming with information and advice; and her staff represent her brilliantly, all are friendly and helpful. The biggest compliment I can give is that Thorncliffe has a homely atmosphere from the moment you enter, nothing feels sterile or mechanical, there's genuine warmth and friendliness that goes with the excellent professional caring.
He is well looked after and seems to be happy living in Thorncliffe House Care Home and he is happy with all the staff.
My mam is happy.
My family member is very well cared for at Thorncliffe House Care Home. The staff are very friendly and professional. He seems happy here.
I am very pleased with the care and consideration given to my husband.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Thorncliffe House.
There are no upcoming events for Thorncliffe House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Thorncliffe House.
Accreditations
There are no accreditations posted yet for Thorncliffe House.
Meet the Team (1)

Home manager of 8 years
Frequently Asked Questions about Thorncliffe House
What types of Care is Thorncliffe House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Thorncliffe House have?
There are 18 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Thorncliffe House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Thorncliffe House to the centre of Sunderland?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thorncliffe House to verify any information. View our terms and conditions. Thorncliffe House has an Enhanced Service -more info.