Thorncliffe House

My auntie loves it here the staff are fantastic with her and the care they give her is fantastic. The staff go above and beyond . It is like one big happy family , when we come up they always make us feel very welcome and nothing is any bother for them .

My Gran is very well cared for, always clean and been well fed! When we visit the staff are always lovely and friendly, you can see they are attentive to all. Every occasion the staff ensure all the residents make an event of it, so lovely to see. I enjoy seeing posts on social media with pictures between visits.

The events that are organised over the year and involving all of the residents is lovely to see as you can tell they all enjoy them.

Staff and management went above and beyond to ensure every service user had the best Christmas and every service user received a Christmas present and lovely decorated and beautiful food served over the Christmas period

My mother-in-law has resided in Thorncliffe House now for just over 2 years. Myself and my wife have always found the place clean and tidy. The staff have always been very attentive to the care and well-being of my mother-in-law, and have been helpful in anything that we have requested. They seem to be on the ball in seeking any medical treatment that is needed. They do provide various types of entertainment and trips out. It is always a concern putting a person into a care home, but we have been very happy with the service and care provided.

My dad is a resident of this lovely nursing home. I don't live locally but when I come to visit, the staff are so friendly and welcoming. The home itself is beautifully decorated and clean, my dad's room is full of personal photos and all the medical equipment he needs. The staff are really kind and caring treating him as if he were family and despite his frailty he looks really happy there. I work in care myself and know how important it is to have care and patience and it is well practised in this lovely place. Thank you everyone for your wonderful work.

My mother has been a resident in Thorncliffe House since December 2022 as she is severely sight impaired and has mild dementia. She has said on a regular basis when visited that the staff are all very friendly and helpful and that the food is good and, after initially worrying that she wouldn't settle, she seems happy with her life. I usually have a chat with the carer when I arrive as to how she has been and they always seem well informed about her situation. She has required two visits to A and E recently and on both occasions we were immediately informed by management and she was accompanied by a carer to stay with her. She also suffered two TIA's on separate occasions when I was there and the response from the staff was instant and very professional. It is so reassuring to know that she is being looked after so well. The place is always clean and warm and I love the way that the entire staff, not just the carers, interact with Mam.

My father is well looked after and seems happy, a very homely atmosphere all year round.

My mam was in Thorncliffe from May 2019 to April 2022, and me and my family could not talk higher of the way she was looked after, and now the staff are taking the same great care of my aunt. The manageress has always been great, forthcoming with information and advice; and her staff represent her brilliantly, all are friendly and helpful. The biggest compliment I can give is that Thorncliffe has a homely atmosphere from the moment you enter, nothing feels sterile or mechanical, there's genuine warmth and friendliness that goes with the excellent professional caring.

He is well looked after and seems to be happy living in Thorncliffe House Care Home and he is happy with all the staff.

My mam is happy.

My family member is very well cared for at Thorncliffe House Care Home. The staff are very friendly and professional. He seems happy here.

Thank you.