Thorncliffe House

15 Thornhill Park, Sunderland SR2 7LA
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9.8 12 Reviews
  • Thorncliffe House, Sunderland
Thorncliffe House care home in Sunderland provides permanent accommodation with personal care and support.

The home, which doesn't offer nursing, cares for residents with dementia and those with physical disabilities.

People's privacy, dignity and independence are respected at all times.
Residents are encouraged to bring their own pets to the care home.

Before residents move into the home, staff make sure their personal needs have been thoroughly assessed and explained to them.

As well as a large lounge and an open-plan dining room, there is a big, well-maintained garden for residents to enjoy.

Situated in a quiet cul-de-sac close to the city centre of Sunderland, the home is near shops, parks and transport networks. This offers residents the chance to take advantage of a diverse range of outdoor pursuits.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1022 – £1022
  • Self-Funded Residential Dementia Care: £1022 – £1022
  • RESPITE Self-Funded Residential Care: £1022 – £1022
  • RESPITE Self-Funded Residential Dementia Care: £1022 – £1022

Thorncliffe House does not charge any top up fees.

These prices are only a guideline, please contact Thorncliffe House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Thorncliffe Care Ltd

Person in charge

  • Colleen Purvis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private / NHS / Local Authority
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (6)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Thorncliffe House Reviews (12)

9.8

Thorncliffe House has a Review Score of 9.8 (9.784) out of 10, based on 12 reviews in the last 2 years. Over all time Thorncliffe House has 12 reviews.

Overall Experience

  • 9
  • 3
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Date Published

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Review from Susan B (Granddaughter of Resident) published on 14 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran is very well cared for, always clean and been well fed! When we visit the staff are always lovely and friendly, you can see they are attentive to all. Every occasion the staff ensure all the residents make an event of it, so lovely to see. I enjoy seeing posts on social media with pictures between
visits.

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Review from Jackie B (Granddaughter of Resident) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandmother she is always clean, well presented and very happy. The staff are lovely with her and are very friendly towards us.
The events that are organised over the year and involving all of the residents is lovely to see as you can tell they all enjoy them.

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Review from S B (Granddaughter of Resident) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management went above and beyond to ensure every service user had the best Christmas and every service user received a Christmas present and lovely decorated and beautiful food served over the Christmas period

Reply from Kelly Gallimore, Area Manager at Thorncliffe House

thank you very much for the great feedback we will share with the team

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Review from Philip D (Power of Attorney of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has resided in Thorncliffe House now for just over 2 years. Myself and my wife have always found the place clean and tidy. The staff have always been very attentive to the care and well-being of my mother-in-law, and have been helpful in anything that we have requested. They seem to
be on the ball in seeking any medical treatment that is needed. They do provide various types of entertainment and trips out. It is always a concern putting a person into a care home, but we have been very happy with the service and care provided.

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Review from Caroline H (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident of this lovely nursing home. I don't live locally but when I come to visit, the staff are so friendly and welcoming. The home itself is beautifully decorated and clean, my dad's room is full of personal photos and all the medical equipment he needs. The staff are really kind and
caring treating him as if he were family and despite his frailty he looks really happy there. I work in care myself and know how important it is to have care and patience and it is well practised in this lovely place. Thank you everyone for your wonderful work.

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Review from Karen D (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Thorncliffe House since December 2022 as she is severely sight impaired and has mild dementia. She has said on a regular basis when visited that the staff are all very friendly and helpful and that the food is good and, after initially worrying that she wouldn't settle,
she seems happy with her life. I usually have a chat with the carer when I arrive as to how she has been and they always seem well informed about her situation. She has required two visits to A and E recently and on both occasions we were immediately informed by management and she was accompanied by a carer to stay with her. She also suffered two TIA's on separate occasions when I was there and the response from the staff was instant and very professional. It is so reassuring to know that she is being looked after so well. The place is always clean and warm and I love the way that the entire staff, not just the carers, interact with Mam.

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Review from Alison S (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 3+ years suffers with dementia and has medical needs. All the staff treat him with patience, dignity and care - his medical needs are put in place immediately as required -medication, nurse visits, hospital visits etc.
Nobody wants a member of their family to end up
in a nursing home, but we know that he is getting 24/7 professional care which he now needs and is very well looked after. The home manager and all the staff keep us informed of any concerns they have and any changes in him.
All the staff are polite and friendly - we visit on a regular basis and are made very welcome every time we visit - nothing is a problem.
Thorncliffe House is clean, warm, always bright and welcoming and the food they serve is freshly home-cooked.
My father is well looked after and seems happy, a very homely atmosphere all year round.

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Review from Robert S (Nephew of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in Thorncliffe from May 2019 to April 2022, and me and my family could not talk higher of the way she was looked after, and now the staff are taking the same great care of my aunt. The manageress has always been great, forthcoming with information and advice; and her staff represent her brilliantly,
all are friendly and helpful. The biggest compliment I can give is that Thorncliffe has a homely atmosphere from the moment you enter, nothing feels sterile or mechanical, there's genuine warmth and friendliness that goes with the excellent professional caring.

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Review from M S (Partner of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is well looked after and seems to be happy living in Thorncliffe House Care Home and he is happy with all the staff.

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Review from Mark B (Son of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care.
My mam is happy.

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Review from A S (Relative of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family member is very well cared for at Thorncliffe House Care Home. The staff are very friendly and professional. He seems happy here.

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Review from Margaret M (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and patient care, excellent.
I am very pleased with the care and consideration given to my husband.
Thank you.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Thorncliffe House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Thorncliffe House is calculated as follows: ( (109 Excellents x 5) + (30 Goods x 4) ) ÷ 139 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorncliffe House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Colleen Purvis

Job Title: Home Manager

Home manager of 8 years

Frequently Asked Questions about Thorncliffe House

What types of Care is Thorncliffe House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thorncliffe House have?

There are 18 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Thorncliffe House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorncliffe House to the centre of Sunderland?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thorncliffe House to verify any information. View our terms and conditions. Thorncliffe House has an Enhanced Service - more info.