Villette Lodge Reviews (2)
6.8
Villette Lodge has a Review Score of 6.8 (6.833) out of 10, based on 2 reviews in the last 2 years.
Over all time Villette Lodge has 2 reviews.
Review from Jacqueline M (Aunt of Resident) published on 10 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My niece stayed at Villette from 14th November 2023, we could not express our gratitude to the wonderful staff there. The level of professionalism and more importantly care was second to none.
She was supported in every aspect and was encouraged to engage in activities and learned many social skills,
She was supported in every aspect and was encouraged to engage in activities and learned many social skills,
all whilst being assessed for her forever home, her confidence grew daily boredom was never an issue, and she learned to cook and be more independent than we had ever dreamed. They didn’t just support my niece but me also, I was always greeted with a warm welcome and many times a shoulder to cry on. My niece has now left their care and moved to her new home, we will never be able to thank them all for all the hard work care, and support they truly are amazing, and we will never forget their kindness.
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Care / Support
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Cleanliness
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Treated with Dignity
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Value for Money
Review from Pauline H (Mother of Resident) published on 25 January 2024
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Pathetic care, infected toe, no follow-up, not even noticed. Inadequate staff team, not supervised correctly and robbed while supported out, not very professional at all. CQC made aware, the manager has no control. Very weak leadership skills evident. Glad sons out, very poor care shown here.
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Facilities
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Care / Support
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Cleanliness
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Treated with Dignity
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Food & Drink
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Staff
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Activities
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Management
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Safety / Security
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Rooms
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Value for Money
Current Review Score: 6.8 (6.833)
Overview of Review Score
The Review Score of 6.8 (6.833) out of 10 for Villette Lodge is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.8 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.000 for Villette Lodge is calculated as follows: ( (12 Excellents x 5) + (12 Very Poors x 1) ) ÷ 24 Ratings = 3
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.833 Points relating to the number of positive Reviews for Villette Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2. 1 Positive Reviews ÷ 1.2 = 0.833
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
