Clayton House

Victoria Terrace, Saltburn-by-the-Sea TS12 1HN

Clayton House was converted from a semi-detached Victorian property into a residential home with ground and first-floor accommodation to offer a home for a total of nineteen people.

Clayton House is situated in pleasant grounds towards the outskirts of Saltburn within easy reach of the Valley Gardens and the seafront. It has a very attractive front garden combining a lawn, flowers and a pond, offering a quiet place to sit and enjoy the sunshine. The house stands well back from the road enclosed in a walled garden and also has a conservatory, a patio and rear garden with a lawn.

Qualified staff are on duty 24 hrs a day to tend for individual needs and to provide comfort, friendship and support.

Owner: Clayton House Care Ltd

Person in charge: Karen Kirby (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 19

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Clayton House is located near to the seafront and Valley Gardens in Saltburn. From the top of Saltburn Bank follow Glenside along to Albion Terrace before joining to Victoria Terrace where they can be found near the junction to Laurel Road.

Visiting:

Visitors welcome throughout the day and an appointment is not necessary. Provision can be made to join service users to enjoy mealtimes by prior arrangement.

Parking:

Limited off street parking is available for picking up and dropping off service users and ample roadside parking is available at the entryway to the building.

Latest Care Quality Commission* Report on Clayton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Clayton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Clayton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.792 for Clayton House is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.776 Points relating to the number of positive Reviews for Clayton House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.8 Target = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Clayton House has a Review Score of 8.6 (8.568) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clayton House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clayton House

  • Daughter of Resident/Service User
    2

Our experience since using Clayton House for our mum's care has been first class, from the day she went in, to the day she died. Even after her death, they looked after us. The home is just that, homely and warm, the home is clean and the rooms are big enough for what a person needs, even some rooms big enough for a couple. Personal belongings can be put in their rooms to have memories all around them. My mum was kept clean, a Dr would be called as soon as they were asked. The whole staff were all very caring. After nearly four years it was a family. The help the staff gave was more than 100%. The love and care at the end of mum's life was so kind, we couldn't have wished for more understanding and lots of hugs.

How likely would you be to recommend Clayton House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Karen Kirby, Manager at Clayton House responded to this review on 20 Mar 2018:

Your kind comments are very much appreciated as is all of the fun times that you spent with us in the home. We always hope that people feel a part of our extended family when they come to stay with us at Clayton House and it is very rewarding for all of us to hear that you have enjoyed the time that you spent with your precious relative in our care. Many thanks.

My mam went to Clayton House at Saltburn for respite after having a bad water infection, the staff at this care home couldn't do enough for her, quickly helping her to settle in and feel totally comfortable in her new surroundings nothing was to much trouble. They helped my mam regain confidence she had lost making it easier to return home, however, if in the future she is to need their help again they have made it very clear they will endeavour to help, which is very reassuring for myself and my sister.

How likely would you be to recommend Clayton House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Karen Kirby, Manager at Clayton House responded to this review on 07 Mar 2018:

Many thanks for your very kind words and I am hoping that your mum continues to make good progress. I will be happy to pass your comments on to my staff who I am sure will be elated by your positive feedback.

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