High Street, Brotton, Saltburn-by-the-Sea TS12 2PJ
Owner: Fernhead Residential Ltd
Person in charge: Robert Jackson (Manager)
Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 15
Shared Rooms: 1
Weekly Charges Guide: Personal Care Single from £421 , Personal Care Shared (per person) from £421 (These prices are only a guideline, please contact Whitehouse Residential to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Whitehouse Residential: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 out of 10 for Whitehouse Residential is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Whitehouse Residential in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Whitehouse Residential is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.294 Points relating to the number of positive Reviews for Whitehouse Residential is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.4 Target = 0.294
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whitehouse Residential has a Review Score of 8.2 (8.211) out of 10 and an Average Rating of 4.9 out of 5 from 1 Reviews over all time
Review submitted on 1 July 2018 from a Website Submission by Marilyn f (Daughter of Resident). on Sunday 1 July 2018 . Relates to June 2018.
Its like home from home. Mum and dad have been living there since August 2017. The rooms are very clean and modern. The dining room always set out with a menu on the wall and all homemade food. The staff are all very friendly and caring always make you welcome. They do different activities. There is a seating area at the front which looks onto well-kept gardens. It's definitely value for money. My mum passed away recently and the care and support they gave was exceptional. I would recommend to anyone.
How likely would you be to recommend Whitehouse Residential? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Whitehouse Residential
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitehouse Residential to verify any information. View our terms and conditions.