Cherry Tree Care Centre

South Road, Norton, Stockton-on-Tees TS20 2TB
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2.5 18 Reviews
  • Cherry Tree Care Centre, Stockton-on-Tees
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £883
  • Self-Funded Residential Dementia Care: from £883

These prices are only a guideline, please contact Cherry Tree Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lyndsey Myers (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (42)
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Cherry Tree Care Centre Reviews (18)

2.5

Cherry Tree Care Centre has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Cherry Tree Care Centre has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cherry Tree Care Centre
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Total of 18, showing 1-18
Review from M N (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum went in October 2024 until February 2025. She had complex medical needs which I felt the Care Home was not set up to deal with. She was their 1st oxygen-dependent resident.
The food served was constantly cold and as she became more incontinent she was left in wet clothing and bedding several times
which the family found her in.
The room was barely cleaned and my family were wiping the tray Mum used as the staff didn't touch it.
The shower was constantly unavailable due to no hot water or a broken boiler.
The activity staff were hardly seen and many of the activities on the board didn't happen.
The family did raise concerns and actions were taken but the general caretaking, keeping Mum clean was a big disappointment and the constant serving of cold food was a disgrace!
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Review from Rebecca L (Daughter of Resident) published on 11 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum spent a short time in Cherry Tree Care Centre, I can honestly say that she received exceptional care. The staff are amazing, they engage with the residents and treat them like their own family. The home is clean and tidy and doesn't smell and that is a big thing in my eyes. Care plans
were put in place as soon as my mum arrived, she was assessed straight away and they contacted the relevant people to make sure she had the right care and equipment. They looked after my Dad whilst visiting my mum and made sure he was ok at such a difficult time in our lives. Thank you to each and every one of you, I couldn't wish for my mum to be anywhere else.
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Review from Sarah H (Daughter-in-law of Resident) published on 24 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member speaks of a very good experience within this care home during her recent respite stay. Staff are attentive and fast-acting. Plenty of staff at hand which was one of the main points I looked for when looking for my mother-in-law's stay. Food looked lovely and nutritious and any queries
I had as a family member were addressed and attended to in a fast and safe manner. Will be recommending to family and friends and will 100% be using this service again for further respite stays.
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Review from Rosemary H (Friend of Resident) published on 2 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very impressed by the changes made to Cherry Tree Centre since the new manager came. The new furniture, colours to doors has made such an improvement to the overall atmosphere in the home. The staff appear to be more relaxed and happy since the new manager and I feel that there is a great
effort to respond to individual needs and to respect the privacy of individual residents.
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Review from P L (Sister of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are really good with everyone and will help you if you need it. The only problem I have is the turnover of carers. They seem to be one gone and one come every week so it is hard to have good communication with them and at times they seem very thin on the ground.
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Review from William K (Brother of Resident) published on 20 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been very helpful towards ourselves. My sister's care is very good and she is extremely happy. The home is always clean and tidy.
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Review from Karl O (Son of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone very helpful from the minute you walk in the door. All the staff have made improvements to my mum's wellbeing since her arrival.
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Review from June F (Wife of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems very happy and settled and I am happy that he is safe and secure and being well looked after.
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Review from Jayne M (Friend of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Cherry Tree a nice friendly place, the residents look well cared for and the rooms are clean and tidy.
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Review from L R (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Cherry Tree in September 2017 since then I find the staff extremely helpful and supportive towards my mother, she seems to have settled quite well and although we miss her I know she is in good hands.
A big thank you to all the staff for making my mum feel right at home!
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Review from John B (Nephew of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A bright, clean care home with pleasant and helpful staff. Home from home atmosphere.
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Review from Edna L (Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very friendly and helpful.
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Review from Jenny K (Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Cherry Tree Care Centre since June 2017 I moved from another care home.
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Review from Sue M (Daughter of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home with very caring and astute management with carers who go above and beyond expectations to keep mum (who isn't an easy person) happy and contented.
I feel totally relaxed knowing mum is warm, looked after and well fed.
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Review from Sandra B (Daughter of Resident) published on 15 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you walk into the foyer you are greeted by happy residents and care staff. The manager is always full of smiles and chatty as is the admin lady. The home is always bright and smells fresh. My mum is happy as larry since she moved.


She is happy and she socialises more as its lovely that

she can sit in the foyer and interact. I can't praise all the staff enough from the cleaners up to the manager. Thank you Cherry Tree for making my mum's life happy, which in turn makes ours happy too.
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Review from M D (Resident) assisted by family/friend published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some days I like it and some days I am low and want to go somewhere else.
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Review from Denise C (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was apprehensive about needing full-time care but the staff here have been so welcoming and caring to her and to us her family.
The meals and afternoon teas are lovely.
My mam is safe, secure and happy.
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Review from Cheryl W (Daughter of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a special place this is, so happy kind and caring. Mum went into Cherry Tree Care Home for 3 weeks respite starting 13/2/16 and from day one mum was made to feel welcome and at home straight away. The staff are unbelievably caring, kind and very understanding. We as a family can't thank the staff
enough, we all felt at ease when we left mum to come home, which when in this situation is hard to find. Mum came home for 10 days and struggled, mum has now returned to the home for more respite which may become permanent. This will now not be a worry for us as she will be returning to her home away from home. A home to be proud of.
Thank you everyone.
Reply from Kevin Husband, Home Manager at Cherry Tree Care Centre

Thank you for taking the time to leave us a review. It is lovely to hear feedback that your family always feel welcomed into Cherry Tree and that you find the staff to be kind and considerate. We strive to create a relaxed and enjoyable living environment for our residents and we are pleased this has been your experience.

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Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Cherry Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.500 for Cherry Tree Care Centre is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 12 Ratings = 2.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Cherry Tree Care Centre is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 0 Positive Reviews ÷ 8.4 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Cherry Tree Care Centre

What types of Care is Cherry Tree Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cherry Tree Care Centre have?

There are 42 Single Rooms.

What are the Facilities & Services at Cherry Tree Care Centre?

Own Furniture if required, Smoking not permitted & Minibus or other transport are some of the Facilities & Services.

How far is Cherry Tree Care Centre to the centre of Stockton-on-Tees?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherry Tree Care Centre to verify any information. View our terms and conditions. Cherry Tree Care Centre has an Basic Service - more info.