The Good Companions (Cumbria) Ltd

Criffel Street, Wigton CA7 4BT
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9.1 13 Reviews
  • The Good Companions (Cumbria) Ltd, Wigton
Good Companions Silloth are a well-established local provider of Residential Care and Secure Dementia Care and Day Care Services. They aim to provide a service which is flexible, personal and very much individual to the person in receipt of the service. There aim is to enable people with varying needs to enjoy the highest standard of care and empower them to live as independently as possible within the home.

Set beside peaceful woodland and sea views in the seaside town of Silloth, Cumbria. Close to the shops, Post Office and Seafront. The accommodation comprises the Criffel Suite and the Solway Suite.

The home is surrounded by beautiful landscaped gardens, in an area of outstanding natural beauty. With a furnished patio area, attractive flowerbeds, a delightful pond and wheelchair accessible pathways. They provide a comfortable, safe, and secure environment that allows their resident's as much independence as possible. They maintain the highest standards of care and hygiene, and their highly-trained care assistants are on hand 24-hours a day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

For fees please contact the home

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Good Companions Cumbria Ltd

Person in charge

  • Paul Smith (Registered Manager)

Admission Criteria

  • Assessment of client before admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is at anytime but lunch time is protected meal time

Parking

  • Car park in the home for visitors

The Good Companions (Cumbria) Ltd Reviews (13)

9.1

The Good Companions (Cumbria) Ltd has a Review Score of 9.1 (9.108) out of 10, based on 5 reviews in the last 2 years.
Over all time The Good Companions (Cumbria) Ltd has 13 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Good Companions (Cumbria) Ltd
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Total of 13, showing 1-13
Review from Susan N (Relative of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the standard of care, across all areas, at Good Companions to be outstanding. Residents are always considered to be living in 'their own home' whilst there and treated accordingly. I consider Good Companions to be an example of excellence in the field of residential care. All staff demonstrate
respect, kindness and concern for all of their residents and also for family of residents. The staff team are led by an inspirational manager who combines professionalism with compassion. Good Companions deserves the highest possible rating.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Than you for your kind review of Good Companions its reviews like this that show the staff at Good Companions are making residents lives better it is not just the resident who becomes family you all too.

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Review from J S (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I understand why my mother said "I cannot think of anywhere I'd rather be" when she was describing her life at Good Companions. She felt so happy, content & safe. Good Companions enabled her to keep her independence. I cannot thank the staff enough for their professionalism, care, kindness & love given
to my mother and for the reassurance this gave me. The staff are led by an outstanding manager who leads by example. I'm so grateful for all of the practical support & kindness given to me throughout the years my mother was a resident & especially during the last week of her life.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Thank you for the great review of Good Companions I am very proud of the team in the home and with this review shows their hard work and dedication shines through to everyone that comes in to Good Companions and to all the families like yourself that also becomes part of the Good Companions. The staff here always know that when they came to work it is always the residents home and not theirs which again shows when mother would use the phrase I cannot think of anywhere id rather be.

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Review from Jan M (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at The Good Companions in Silloth from December 2023 to May 2024. The care and support that my Mum received from the manager and his team was outstanding. The home is very well equipped and my mum was always given every possible aid to make her as comfortable as possible. The
food was all home cooked and she enjoyed it very much. There was always lots of entertainment going on in the home. My mother sadly passed away due to the deterioration of her dementia, but again the care and support given to both my mother and us as a family was amazing.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Thank you for your kind and positive review regarding the care and services at Good Companions, I have forwarded your feedback to the team as this is important feedback to show the team at Good Companions that the care they provide is positive and families are reassured with that their oved ones are cared for.

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Review from Helen H (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been a resident at Good Companions since August 2023, and we cannot praise them enough.
The standard of care that mom receives is phenomenal and it is delivered with such attention to detail and compassion. The Management and staff go above and beyond in ensuring the residents are treated with
the utmost dignity and respect and we as a family cannot thank them enough for everything they do for mom and for us. The amount of activities put together are brilliant and changes each month, it's great to see mom enjoying the music and dancing.


The whole process of mom going to a care home has been an emotional one, but everyone at Good Companions has made the journey smoother and has given us as a family reassurance and peace.
With excellent management and excellent staff, we highly recommend The Good Companions!

Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Thank you for your kind comments, our residents and their families are very important to us all and feedback like this shows that the staff's hard work is been seen. Good Companions finds that activities in house and the people from outside are very important for the resident's stimulation and remain active. We have increased these over the next two months leading up to Christmas all the activities are on the Good Companion web page for more details please see.

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Review from Gill E (Wife of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care provided is exemplary, everything is done with the resident's best interest at the fore and with dignity and respect. The way staff, regardless of role interact with the residents is a pleasure to witness. On the odd occasion when there is an issue (everyone is human) there is complete
openness and honesty, which is a credit to the staff and in particular the manager, who is very approachable. There is a good range of activities/entertainment provided, and the food is of a high standard. I would highly recommend The Good Companions.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Good Morning and thank you for your kind and honest review here at Good Companions, we pride ourselves on our resident's care needs and emotional needs and activities with our residents to promote independence dignity and respect and occasionally we understand that at times there can be small human mistakes but the team at Good Companions believe that we should always be open and honest and transparent at all times for the residents and families.

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Review from Louise C (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very thankful my mum is a resident here. Dementia care is excellent. Staff very attentive and kind. Good communication, very varied activities, my mum loves singing and dancing! Meals are nutritious, very well fed and frequent hot drinks. Good management.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Thank you for your positive review the staff pride themselves on making sure that they provide a great friendly care and respecting residents' wishes and choices.

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Review from J M (Wife of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and support delivered to my husband, with dignity and respect.
The management and staff are excellent, knowledgeable and very approachable . I am kept fully informed about my husbands needs.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Thank you for your review and positive comments, the staff have seen the review and are very grateful.

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Review from D B (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The perfect environment for my mum who has dementia. They made her feel very welcome and she was very happy to be there. It was her first respite stay and I think she will be returning as she was very settled and in such a friendly environment. Thank you.
Reply from Paul Smith, Manager at The Good Companions (Cumbria) Ltd

Firstly, may I thank you for your kind review. Here at The Good Companions, we value all our residents and their family's feedback and we must thank you for the very positive review. We also look forward to welcoming your mum back again soon.

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Review from Ian J (Son of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service
Reply from Jacqueline Morrison, Manager at The Good Companions (Cumbria) Ltd

Many thanks for your kind words. It is greatly appreciated by everyone at The Good Companions Silloth.

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Review from Muriel S (Resident) assisted by family/friend published on 10 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite good, the staff are interesting and chat and make me feel good, lovely girls.
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Review from J G (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and I are extremely pleased with the care she received. The staff went over and above ensuring that she was happy and treated with respect. A lovely place.
Reply from Jacqueline Morrison, Manager at The Good Companions (Cumbria) Ltd

Many thanks for your kind words. It is greatly appreciated by everyone at The Good Companions Silloth.

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Review from Molly H (Resident) assisted by family/friend published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good, made plenty of friends while here especially one person. Activities are my favourite in here.
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Review from Hazel W (Wife of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was at the home for 16 months and the care and attention he received during this time was exceptional. The owner and all the staff were very professional, kind and caring getting to know him and also me. There was a good variety of activities both in the home and outside for those able to
go out into the community. I got to feel as though they were my extended family and they supported both me and my husband to an exceptional standard. I would thoroughly recommend Good Companions to anyone looking for care for their loved ones.
Reply from Jacqueline Morrison, Manager at The Good Companions (Cumbria) Ltd

Thank you, Hazel for your kind words. We wish both of you the very best for the future.

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Current Review Score: 9.1 (9.108)

Overview of Review Score

The Review Score of 9.1 (9.108) out of 10 for The Good Companions (Cumbria) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for The Good Companions (Cumbria) Ltd is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.141 Points relating to the number of positive Reviews for The Good Companions (Cumbria) Ltd is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 5 Positive Reviews ÷ 7.8 = 0.641
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Paul Smith

Job Title: Registered Manager Joined: 2022

Hello
My name is Paul Smith I am the registered manager at good Companions here at Silloth and am
looking forward to getting to meet all residents and their family over the next few months.
I would like to give you a little information background about myself I have been in the carer sector
for 12 years starting as a full time care assistant then to the role of care home assistant practioner I
trained as a care home assistant practiononer with the same company and my role expanded to support other homes when needing support this gained me valuable knowledge to progress in my career in care. I am looking forward in taking good Companions forward in the future.

Frequently Asked Questions about The Good Companions (Cumbria) Ltd

What types of Care is The Good Companions (Cumbria) Ltd registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Good Companions (Cumbria) Ltd have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Good Companions (Cumbria) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Good Companions (Cumbria) Ltd to the centre of Wigton?

9.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Good Companions (Cumbria) Ltd to verify any information. View our terms and conditions. The Good Companions (Cumbria) Ltd has an Enhanced Service - more info.